When do these network changes take effect?
We will implement traffic management on the network from early September 2019 ongoing.
What are the changes being made?
We are making technology and network changes which will cap the Rural Broadband and Home Wireless Broadband speed to 30Mbps at all times, everywhere and also further cap speeds at peak times to ensure more customers stay connected even when the network is at its busiest.
What does this mean for me?
We want all of our Rural Broadband customers to stay connected to the people, information and entertainment that matter to them. What traffic management means for customers is you’re less likely to notice extreme high or low speed day-to-day, with the max speed being the same as entry level fibre, which is 30 Mbps.
During the busiest times on the network, typically in the early evening, we will implement further traffic management to prevent gridlock and keep you connected. Whilst this will mean more consistent overall experience for all users, you may notice a slower speed.
What do I need to do?
Nothing, this change will come into effect automatically.
What about the Terms and Conditions of my plan?
We have updated the terms and conditions of our Rural Broadband and Home Wireless products. Please see these here.
Will there be any changes to my plan charges as part of this change?
No, there will be no changes to plan charges as a result of the traffic management policy.
I am not happy with these changes, can I opt out?
If you are on a Rural Wireless Broadband or Home Wireless Broadband plan governed by the Consumer Terms, and believe that the traffic management policy has a detrimental impact on you, you are entitled to cancel your contract without incurring an early termination charge.
If you are on any other plan and believe the traffic management policy has a material detrimental impact on you, you are entitled to cancel your contract but you must pay an early termination charge.