Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Traffic management

Frequently Asked Questions

When do these network changes take effect?

  • We will implement traffic management on the network from early September 2019 ongoing.

What are the changes being made?

  • We are making technology and network changes which will cap the Rural Broadband and Home Wireless Broadband speed to 30Mbps at all times, everywhere and also further cap speeds at peak times to ensure more customers stay connected even when the network is at its busiest.

What does this mean for me?

  • We want all of our Rural Broadband customers to stay connected to the people, information and entertainment that matter to them. What traffic management means for customers is you’re less likely to notice extreme high or low speed day-to-day, with the max speed being the same as entry level fibre, which is 30 Mbps.

    During the busiest times on the network, typically in the early evening, we will implement further traffic management to prevent gridlock and keep you connected. Whilst this will mean more consistent overall experience for all users, you may notice a slower speed. 

What do I need to do?

  • Nothing, this change will come into effect automatically.

What about the Terms and Conditions of my plan?

  • We have updated the terms and conditions of our Rural Broadband and Home Wireless products. Please see these here.

Will there be any changes to my plan charges as part of this change?

  • No, there will be no changes to plan charges as a result of the traffic management policy.

I am not happy with these changes, can I opt out?

  • If you are on a Rural Wireless Broadband or Home Wireless Broadband plan governed by the Consumer Terms, and believe that the traffic management policy has a detrimental impact on you, you are entitled to cancel your contract without incurring an early termination charge.

    If you are on any other plan and believe the traffic management policy has a material detrimental impact on you, you are entitled to cancel your contract but you must pay an early termination charge.
main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo