What they did differently
A mobile app to replace credit notes. When damaged or incorrect orders were delivered, the old system required DB Breweries sales reps to write up credit notes and somehow ensure these were correctly entered in the system. Working with Smudge Apps, Vodafone helped create a smartphone app that sends credit note data direct to the Accounts system, so the customer’s account can be swiftly updated. Paperwork and mistakes are minimised.
Getting rid of costly, unnecessary infrastructure. Vodafone analysed the needs of all DB Breweries staff to see if traditional desk phones were still needed. Equipping staff with only the tools they needed, by allocating the right tools to the right job functions, meant eliminating hundreds of desk phones and fixed lines. DB Breweries was able to simplify infrastructure and the ongoing expense it represents.
Creating a smarter data network. Working in partnership with Kordia OnKor, Vodafone implemented a data network that enables the company to manage network traffic according to business need. For example, they can prioritise video conferencing for meetings held between DB’s various sites over employees’ general website access.
Bulk TXT messaging to keep everyone connected. Vodafone provided DB Breweries with MultiTXT, an easy-to-use system that provides bulk TXT messaging from Outlook or the Web for internal communications.