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Awesome! Your number is being switched over as we speak

What do I do next?

It can take around 4 business hours to complete the number transfer (sorry – we are unable to process these requests in the weekend). In the meantime, keep your ‘old’ (non Vodafone) SIM in your phone and keep using it until you can no longer make or receive calls / txts - this means your number is now with Vodafone.

When you’re all set up, make sure you jump into My Vodafone and check out the details of your new plan.   

If your old SIM is still working after 4 hours call us on 777 and we’ll get it sorted.

While you’re waiting

Get ahead of the game and download the My Vodafone App while we are transferring your number.  It’s super simple to set up and is the best way to keep track of your usage, top up and get access to your Prepay Deals. This is where you can also change to another plan or design your My Flex plan each month.

TXT ‘MY VF’ to 790 to receive a link to download or grab it from your app store.


Want to bring your number with you?

Make sure you have activated your Vodafone SIM - to do this call 777 and follow the instructions

Which service provider are you switching from?

How do you use this number at the moment?

How to find your SIM number, without removing your SIM card

Because of the huge number of different models of smartphones and the wide range of different software versions, you may find that your handset doesn’t have the SIM number in the same place.

For an iPhone running iOS7

To find your SIM card number, from the home screen:

  1. Tap Settings
  2. Tap General
  3. Tap About
  4. The entry titled ICCID is your SIM card number

For an Android

To find your SIM card number, from the home screen:

  1. Tap Settings
  2. Tap Phone Identity or About depending on model you are using
  3. Your SIM number should appear as the SIM ID



Please provide your Vodafone SIM details

Grab your Vodafone Prepay SIM pack on the back you will find your phone number as well as the 16 digit SIM number.

How do I find my Vodafone SIM details

Grab your Vodafone Prepay SIM pack, on the back you will find your phone number as well as the 16 digit SIM number

I agree to the Terms & Conditions
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