If your prepay can't change, change your prepay
If your prepay can't change, change your prepay If your prepay can't change, change your prepay
Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.

TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.

Want to bring your number with you?

Fill in the form below and make sure you’ve got a Vodafone SIM card ready to go.

You'll get a TXT from 2542 to your current SIM card within 10 mins of submitting your porting order. If you do not respond with "Yes" within 2 hours of receiving the TXT, the order will be cancelled.

For more info on the porting process, click here.

Success

Awesome! Your number is being switched over as we speak

What do I do next?

It can take around 4 business hours to complete the number transfer (sorry – we are unable to process these requests in the weekend). In the meantime, keep your ‘old’ (non Vodafone) SIM in your phone and keep using it until you can no longer make or receive calls / txts - this means your number is now with Vodafone.

When you’re all set up, make sure you jump into My Vodafone and check out the details of your new plan.   

If your old SIM is still working after 4 hours call us on 777 and we’ll get it sorted.

While you’re waiting

Get ahead of the game and download the My Vodafone App while we are transferring your number.  It’s super simple to set up and is the best way to keep track of your usage, top up and get access to your Prepay Deals. This is where you can also change to another plan or design your My Flex plan each month.

TXT ‘MY VF’ to 790 to receive a link to download or grab it from your app store.

Oops

Want to bring your number with you?

Make sure you have activated your Vodafone SIM - to do this call 777 and follow the instructions

Which service provider are you switching from?

How do you use this number at the moment?

 

Please provide your Vodafone SIM details

Grab your Vodafone Prepay SIM pack on the back you will find your phone number as well as the 16 digit SIM number.

 
I agree to the Terms & Conditions

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