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Vodafone email is closing on 30th November 2017

Help with connecting to the email experts

We want to make sure you never miss an email. That’s why we’re providing auto forwarding for all of our email customers. Once you’ve set this up, any emails sent to your old Vodafone address will be automatically forwarded for free to a new email address of your choice for as long as you’re with Vodafone. This means you will be able to still use your Vodafone email address as a user name for any other services.

What you need to do now

  1. Remember your email account with Vodafone will be closing on 30 November 2017. If you’re not using it, don’t worry, there’s nothing you need to do.
  2. Set up a new web based email account, like Gmail or Outlook.com, or any others of your choice (if you haven’t already).
  3. Use the unique link in the email we sent you to set up your free auto-forwarding to your preferred email address by 30 November.
  4. Move your old email messages and contacts to your new account before 30 November 2017.

Ninja Tips

Our Ninjas have got together to create a super simple handy checklist below with tips and tricks to make your move even easier.

Need more support? Review our FAQs >

Why are we closing the Vodafone email service?

Since we launched our email service in the 1990s, email and technology have come a long way. Our email service is no longer delivering the sort of experience our customers need today. 

This is why we’re working with the email experts, Google and Microsoft to connect you to the future of email. They are two of the world’s largest email providers, with over one billion people using Gmail and Outlook.com. If you haven’t moved already, we encourage you to do the same.

Which email addresses are affected by the change?

These email addresses will be closing on 30 November 2017.

  • Clear.net.nz
  • Es.co.nz
  • ihug.co.nz
  • Paradise.net.nz
  • PConnect.co.nz
  • Quik.co.nz
  • Vodafone.co.nz
  • Vodafone.net.nz
  • Wave.co.nz

What will happen if I do nothing?

Your email service will simply close on 30 November 2017. This means that after this date you will no longer be able to send emails from that address and you will only receive emails if you set up forwarding.  But, if you do something before that time, you can easily save all of your contacts and emails – and the next answer tells you how.

What do I need to do/what are my options?

Option 1:
If you don’t use this email service, you don’t have to do a thing. As of 30 November 2017 your email address and account will shut down. But if you want to keep your old contacts, emails and calendar items, go to Option 2b.

Option 2:
If you’re a current user these links will clearly show what you need to do:

  1. Set up a new free email service such as Gmail or Outlook.com
  2. Back up any emails, contacts and attachments
  3. Notify your contacts of your new email address.

To guide you through the process we’ve put together this checklist. We think you’ll find it a great help.

I haven’t received an email to set up auto forwarding yet. What should I do?

Make sure you check out all your folders including spam. If you’re accessing your email by desktop then you may need to log into your Vodafone email service’s webmail to check your spam folder. Webmail links below:

How do I set up auto-forwarding?

To set up auto-forwarding, you need to click on the unique link in the email we’ve sent you. This link authenticates you as the email owner and means that only you can you can set up the auto-forwarding. Setting up auto-forwarding means you will never miss an email. All emails sent to your old Vodafone address will be automatically forwarded for free to your new email address of your choice for as long as you’re with Vodafone.

What if I’ve forgotten my email user ID and/or password?

No problem.  Your email username is the first part of your email address (the part before the ‘@’ symbol).

If you’ve forgotten your email password, just follow these steps to reset your password.

Will the change to my email account impact my other services?
No, not at all. If your Vodafone bill is currently being sent to your Vodafone email address, you can set up auto forwarding to make sure this continues or you can easily change your billing address by clicking here; update your address details.

What if I am using my email address as a log-in for other services or websites?

If you choose to set up auto forwarding you can continue to use your Vodafone email address as a login. If not then don’t forget to update these as well with your new email address.

Is Vodafone going to offer an alternative email service?
After 30 November 2017 we won’t be providing an email service. We’re recommending if you don’t already have another email address that you set up a new Gmail or Outlook.com email address.

What do I need to do if my email is going to be shut down?
This changing email checklist is a great place to start. It’ll help you ensure you change your Vodafone email address to something new before the service shuts down, so all your email connections stay active.

We also recommend that you backup any emails, photos or documents that you want to keep.

What email services should I switch to?
We’re working with the email experts – Google and Microsoft - to connect you to the future of email.  They are two of the world’s largest email providers, with over one billion people using Gmail and Outlook.com. If you haven’t moved already, we encourage you to do the same. Whilst we recommend Gmail and Outlook there are many other great options to choose from.

What if I receive an email to my personal domain, advising that a related Vodafone-domain email will be closing?

If you have a hosted email service with Vodafone but use your own domain (e.g. bob@bobsplumbing.co.nz) you may have received an email advising that you also have a Vodafone email address that is closing soon (e.g. bob/bobsplumbing@ihug.co.nz).

You received this because in the past hosted emails with personalised domains were set up using a Vodafone email address in the background. We are closing these ‘background emails’ however, your hosted email service that uses your own domain is unaffected by this. In this example, bob@bobsplumbing.co.nz is not affected.

We will not close any personalised domain emails. These will be transitioned to a more reliable and secure provider – more details will be communicated soon.

No action is required from you at this stage. You can opt-out of these reminder emails by clicking the “I’m OK” link in the 5th paragraph of the email.

Why are some of my forwarded emails from senders such as Trademe and Facebook coming from redirect@vodafone.co.nz?

Due to security and anti-spam policies implemented by some mail system, such as Gmail and Outlook.com, we’ve had to update the sender of some of your forwarded emails to be from redirect@vodafone.co.nz to ensure it reaches you.

When you look at these emails in your inbox, you will still be able to easily identify the original sender that the email has come from, however if you have any rules to filter these emails based on the sending email address (for example into a separate folder) then these rules will not work.

If you click to reply to these messages, the “reply address” will be the email address of the original sender and your email will be sent to them.

I have received an email claiming to be from Vodafone/Google or Vodafone/Microsoft asking me to confirm my username and password in order to activate my Vodafone email address on Google or Microsoft. Is this a genuine email?

No this is not a genuine from Vodafone or our partners Google or Microsoft.

With the news that Vodafone will stop providing email services on the 30th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone/Google or Vodafone/Microsoft. It may be confusing at times to determine if an email is legitimately send from Vodafone or if it is a scam, please always remember we will never ask you to provide/verify/confirm your password via email.

If you are unsure please contact us to confirm before responding or providing your details, especially your password.

I have received an email claiming to be from Vodafone warning me that my email account is going to be terminated, and asking me to click on a link and sign in to cancel the termination request. Is this a genuine email?

No this is not a genuine email from Vodafone.

With the news that Vodafone will stop providing email services on the 30th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone. It may be confusing at times to determine if an email is legitimately sent from Vodafone or if it is a scam, please always remember that any emails from Vodafone regarding the closure of our email service will come from “Vodafone”, and if you attempt to reply the email address will be noreply@vodafone.co.nz. Any links in the email will direct you to links.vodafone.co.nz or pages.vodafone.co.nz.

If you are unsure please contact us to confirm before responding, clicking on any links, or providing your details, especially your password.

How do I save all my emails and contacts?

Using Webmail:

Click here Webmail FAQs and you should find all the help you need to save your emails, attachments and contacts.

Using email software:

The quickest way to download all your Vodafone email is to set up your Vodafone email service using email software. If you use POP as your method of connecting then all your emails will be downloaded to the device running the software. If you use IMAP, then you will have copies from the email server but after 30 November 2017 you will lose access to the original emails.

How do I change the email address that I get my Vodafone bill sent to?

If your Vodafone bill is currently sent to your Vodafone email address, you can set up auto forwarding to make sure this continues or you can easily change your billing address by clicking here; update your address details.

Want to change your email address for NEON, Netflix and Trademe? We’ve got that sorted too in our FAQs.

What if I leave Vodafone?

We will provide auto-forwarding to everyone for as long as they want it. This will be at no cost for Vodafone customers, and for the time being it is also at no cost for people who leave Vodafone.

If we look to review this position, and to introduce a charge for customers who have left us, we will give you three months’ notice.  
 

Need more support? Review all our FAQs about Vodafone email services or chat with our team online between Midday and 9:00PM.

You can also give us a call on 0800 935 097 between 8:00AM and 9:00PM.

Why Gmail or Outlook.com?

Both make email really quick and easy. They’ve also made it simple to transfer your messages from your old email account.

Benefits Gmail Outlook.com Vodafone
Modern email box design - chat, etc Green Tick Green Tick Cross
Strong spam filtering Green Tick Green Tick Cross
Heaps of storage 15GB 5GB+ 200MB and upwards
On all devices, with dedicated app Green Tick Green Tick Cross
Fast email search Google Bing Cross
View attachments instantly Green Tick Green Tick Cross
Instant chat/calling services Google Hangouts Skype Cross
Cloud storage Google Drive OneDrive Cross
Additional applications Google Docs and
Google services (Youtube, Google Translate, Google Photos)
Office Online Cross
Add-ons/Extensions for email Dropbox Paypal
Uber
Evernote
Cross
Customise theme design Green Tick Green Tick Cross

 

Ask a Vodafone Ninja

Our specially trained Ninjas are here to provide simple solutions. Whether it's how to move your emails, which email service to choose or simply where do I start. They're ready to help online right now.

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