What you need to know
From 21 August 2019, we’re closing our email service. This means your email address will stop working and you won’t be able to send or receive emails with it.
Since we launched our email service almost 20 years ago, email functionality has come a long way. We know our email service is no longer delivering the sort of experience that Kiwis need, which is why we are closing this service.
We’re really sorry for the inconvenience, but we genuinely believe this is the right decision to ensure you stay connected now and in the future.
These email services are ending on 21 August 2019
clear.net.nz
es.co.nz
ihug.co.nz
paradise.net.nz
pcconnect.co.nz
quik.co.nz
vodafone.co.nz
vodafone.net.nz
wave.co.nz
Our Ninjas have put together some helpful tips and FAQs to make this transition as easy as possible for you
Follow these simple steps to be ready
1. Set up a new email address
As your email address is closing, you will need to set up a new web-based email account to continue receiving email. Both Outlook.com and Gmail offer free cloud-based email services that are easy to use, secure and come with large storage.
2. Think about which businesses you need to update with your new email
These could be your favourite brands and also your utility providers, e.g. banks, electricity, water and gas. You’ll also need to consider any organisations (e.g. social media apps) where your old email address is used as a login to your account.
We’ve put together a checklist of the most common service providers for you.
3. After you've set up your new email address, you could set up an auto-response message from your old Vodafone email address
4. You will need to move any stored email which you want to keep to your new email account
You will not be able to keep any emails that that are not transferred to your new email address.
- Webmail for paradise.net
- Webmail for clear.net
- Webmail for all other Vodafone hosted domains listed at the top of the page (e.g. vodafone.co.nz)
Frequently Asked Questions
What do I need to do to prepare for this change?
The main thing you need to do is inform your friends, family and contacts of your new email address. This includes any services, utility providers, social media apps and websites where you use your old address as a log in. Take a look through our checklist for some handy tips to make sure you’re well prepared for the closure on 21 August 2019.
What will happen to emails sent to my old Vodafone email address?
You'll no longer be able to view or receive emails once the service is closed on 21 August 2019. After this date, the sender is likely to get an email back to say that their email wasn’t delivered.
How do I change the email address that I get my Vodafone bill sent to?
Your Vodafone bill will either have 'Vodafone A', 'Vodafone B' or 'Vodafone C' on the first page. Find out here what option you should follow. Alternatively, you can contact us.
Vodafone A
- Log into My Vodafone, selecting Mobile
- At the top of the screen, point your mouse cursor over Profile and select Billing settings. The Billing settings screen appears
- In the Billing delivery method section, click Edit
- Enter your new email address in the Your email address is field
- Click Save.
Vodafone B
- Log into My Vodafone, selecting Internet & landline
- In the My Vodafone section, click Update Contact Details
- In the Other details section, enter your new email address in the Email address field
- Click Save my details
Vodafone C
- Sign in to Customer Zone
- Select Change beside Billing Address (Postal/email)
- Make sure that the Email radio button is selected
- Enter your new email address
- Click Submit
Will the monthly charge for my Vodafone service change since you are removing a service?
The monthly charge for your Vodafone services will not change. Email services were a free add-on to some of our old Broadband services.
What if I am using my Vodafone email address as a log-in for other services or websites?
You'll need to consider the companies, services or websites where you use your old address as a log-in and update them with your new email address.
21 August 2019 is too soon, can I get an extension?
No, it’s not possible to extend your email service past 21 August 2019. All customers have 4 months notice to update their contacts with their new email address. After 21 August 2019 we will be decommissioning the physical email server equipment.
Why Gmail or Outlook.com?
Both make email really quick and easy. They’ve also made it simple to transfer your messages from your old email account.
| Benefits | Gmail | Outlook.com | Vodafone |
| Modern email box design - chat, etc |
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| Strong spam filtering |
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| Heaps of storage | 15GB | 5GB+ | 200MB and upwards |
| On all devices, with dedicated app |
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| Fast email search | Bing |
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| View attachments instantly |
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| Instant chat/calling services | Google Hangouts | Skype |
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| Cloud storage | Google Drive | OneDrive |
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| Additional applications |
Google Docs and Google services (Youtube, Google Translate, Google Photos) |
Office Online |
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| Add-ons/Extensions for email | Dropbox |
Paypal Uber Evernote |
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| Customise theme design |
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Get set up and import your emails and contacts
How to set up Gmail
It just takes a few simple steps to create a Google Account.
How to import your Vodafone emails into Gmail
Transferring your old Vodafone emails into your new Gmail address is straightforward.
How to import your Vodafone contacts into Gmail
Save your contacts from your email account and import them in to your Gmail.
How to set up Outlook.com
It just takes a few simple steps to create an Outlook.com account.
How to import your Vodafone emails into Outlook.com
Transferring your old Vodafone emails into your new Outlook.com email address is straightforward.
Here's some other ways we can help
Vodafone Community
Check in here for help with questions about our products and network.