What you need to do now

1. Remember your email account with Vodafone will be closing on 30 November 2017. If you’re not using it, don’t worry, there’s nothing you need to do.
2. Set up a new web based email account, like Gmail or Outlook.com, or any others of your choice (if you haven’t already).
3. Use the unique link in the email we sent you to set up your free auto-forwarding to your preferred email address by 30 November.
4. Move your old email messages and contacts to your new account before 30 November 2017.

Ninja Tips

Our Ninjas have got together to create a super simple handy checklist below with tips and tricks to make your move even easier.

• Set up a new email if you don’t already have one, we are recommending Gmail or Outlook.com
• Set up automatic forwarding to your new email
• Transfer all your existing contacts to your new email
• Download all your existing emails to your computer or transfer them to your new email
• Email all your contacts to let them know you’ve switched your email service
• Update your email address with your relevant service providers.

Need more support? Review our FAQs >

Why are we closing the Vodafone email service?

Since we launched our email service in the 1990s, email and technology have come a long way. Our email service is no longer delivering the sort of experience our customers need today. 

This is why we’re working with the email experts, Google and Microsoft to connect you to the future of email. They are two of the world’s largest email providers, with over one billion people using Gmail and Outlook.com. If you haven’t moved already, we encourage you to do the same.

Which email addresses are affected by the change?

These email addresses will be closing on 30 November 2017.

• Clear.net.nz
• Es.co.nz
• ihug.co.nz
• Paradise.net.nz
• PConnect.co.nz
• Quik.co.nz
• Vodafone.co.nz
• Vodafone.net.nz
• Wave.co.nz

What will happen if I do nothing?

Your email service will simply close on 30 November 2017. This means that after this date you will no longer be able to send emails from that address and you will only receive emails if you set up forwarding.  But, if you do something before that time, you can easily save all of your contacts and emails – and the next answer tells you how.

What do I need to do/what are my options?

Option 1:
If you don’t use this email service, you don’t have to do a thing. As of 30 November 2017 your email address and account will shut down. But if you want to keep your old contacts, emails and calendar items, go to Option 2b.

Option 2:
If you’re a current user these links will clearly show what you need to do:

1. Set up a new free email service such as Gmail or Outlook.com
2. Back up any emails, contacts and attachments
3. Notify your contacts of your new email address.

To guide you through the process we’ve put together this checklist. We think you’ll find it a great help.

I haven’t received an email to set up auto forwarding yet. What should I do?

Make sure you check out all your folders including spam. If you’re accessing your email by desktop then you may need to log into your Vodafone email service’s webmail to check your spam folder. Webmail links below:

• Webmail.vodafone.co.nz
• Clearnet.co.nz
• Paradise.net.nz/webmail

How do I set up auto-forwarding?

To set up auto-forwarding, you need to click on the unique link in the email we’ve sent you. This link authenticates you as the email owner and means that only you can you can set up the auto-forwarding. Setting up auto-forwarding means you will never miss an email. All emails sent to your old Vodafone address will be automatically forwarded for free to your new email address of your choice for as long as you’re with Vodafone.

What if I’ve forgotten my email user ID and/or password?

No problem.  Your email username is the first part of your email address (the part before the ‘@’ symbol).

If you’ve forgotten your email password, just follow these steps to reset your password.

Will the change to my email account impact my other services?
No, not at all. If your Vodafone bill is currently being sent to your Vodafone email address, you can set up auto forwarding to make sure this continues or you can easily change your billing address by clicking here; update your address details.

What if I am using my email address as a log-in for other services or websites?

If you choose to set up auto forwarding you can continue to use your Vodafone email address as a login. If not then don’t forget to update these as well with your new email address.

Is Vodafone going to offer an alternative email service?
After 30 November 2017 we won’t be providing an email service. We’re recommending if you don’t already have another email address that you set up a new Gmail or Outlook.com email address.

What do I need to do if my email is going to be shut down?
This changing email checklist is a great place to start. It’ll help you ensure you change your Vodafone email address to something new before the service shuts down, so all your email connections stay active.

We also recommend that you backup any emails, photos or documents that you want to keep.

What email services should I switch to?
We’re working with the email experts – Google and Microsoft - to connect you to the future of email.  They are two of the world’s largest email providers, with over one billion people using Gmail and Outlook.com. If you haven’t moved already, we encourage you to do the same. Whilst we recommend Gmail and Outlook there are many other great options to choose from.

What if I receive an email to my personal domain, advising that a related Vodafone-domain email will be closing?

If you have a hosted email service with Vodafone but use your own domain, ie. bob@bobsplumbing.co.nz you may have received an email advising that you also have a Vodafone email address that is closing soon, i.e. bob/bobsplumbing@ihug.co.nz

You received this because in the past hosted emails with personalised domains were set up using a Vodafone email address in the background. We are closing these ‘background emails’ however, your hosted email service that uses your own domain, ie. bob@bobsplumbing.co.nz, is unaffected by this.

We will not close any personalised domain emails. These will be transitioned to a more reliable and secure provider – more details will be communicated soon.

We’ve emailed all our customers with these ‘background emails’ as we know there are some customers who access their background emails, so need to know they are closing, so they can set up free auto-forwarding.

If you are in this situation, you can do 2 things:

1. If you actively use your ‘background email’ ie. bob/bobsplumbing@ihug.co.nz, set up auto-forwarding using the link in email to your personalised domain email ie. bob@bobsplumbing.co.nz so you’ll never miss an email
2. If you don’t use the ‘background email’ (or didn’t know it existed) there is no action required. You can opt-out of these reminder emails clicking the “I’m OK” link in the 5^th paragraph of the email.

I have received an email claiming to be from Vodafone/Google or Vodafone/Microsoft asking me to confirm my username and password in order to activate my Vodafone email address on Google or Microsoft. Is this a genuine email?

No this is not a genuine from Vodafone or our partners Google or Microsoft.

With the news that Vodafone will stop providing email services on the 30^th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone/Google or Vodafone/Microsoft. It may be confusing at times to determine if an email is legitimately send from Vodafone or if it is a scam, please always remember we will never ask you to provide/verify/confirm your password via email.

If you are unsure please contact us to confirm before responding or providing your details, especially your password.

I have received an email claiming to be from Vodafone warning me that my email account is going to be terminated, and asking me to click on a link and sign in to cancel the termination request. Is this a genuine email?

No this is not a genuine email from Vodafone.

With the news that Vodafone will stop providing email services on the 30th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone. It may be confusing at times to determine if an email is legitimately sent from Vodafone or if it is a scam, please always remember that any emails from Vodafone regarding the closure of our email service will come from “Vodafone”, and if you attempt to reply the email address will be noreply@vodafone.co.nz. Any links in the email will direct you to links.vodafone.co.nz or pages.vodafone.co.nz.

If you are unsure please contact us to confirm before responding, clicking on any links, or providing your details, especially your password.

How do I save all my emails and contacts?

Using Webmail:

Click here Webmail FAQs and you should find all the help you need to save your emails, attachments and contacts.

Using email software:

The quickest way to download all your Vodafone email is to set up your Vodafone email service using email software. If you use POP as your method of connecting then all your emails will be downloaded to the device running the software. If you use IMAP, then you will have copies from the email server but after 30 November 2017 you will lose access to the original emails.

How do I change the email address that I get my Vodafone bill sent to?

If your Vodafone bill is currently sent to your Vodafone email address, you can set up auto forwarding to make sure this continues or you can easily change your billing address by clicking here; update your address details.

Want to change your email address for NEON, Netflix and Trademe? We’ve got that sorted too in our FAQs.

What if I leave Vodafone?

We will provide auto-forwarding to everyone for as long as they want it. This will be at no cost for Vodafone customers, and for the time being it is also at no cost for people who leave Vodafone.

If we look to review this position, and to introduce a charge for customers who have left us, we will give you three months’ notice.  
 

Need more support? Review all our FAQs about Vodafone email services or chat with our team online between Midday and 9:00PM.

You can also give us a call on 0800 935 097 between 8:00AM and 9:00PM.