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Vodafone email services have closed

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What you need to know

From 21 August 2019, we’re closing our email service. This means your email address will stop working and you won’t be able to send or receive emails with it.

Since we launched our email service almost 20 years ago, email functionality has come a long way. We know our email service is no longer delivering the sort of experience that Kiwis need, which is why we are closing this service.

We’re really sorry for the inconvenience, but we genuinely believe this is the right decision to ensure you stay connected now and in the future.

These email services ended on 21 August 2019:

Our Ninjas have put together some helpful tips and FAQs to make this transition as easy as possible for you

Follow these simple steps to be ready

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1. Set up a new email address

As your email address is closing, you will need to set up a new web-based email account to continue receiving email. Both Outlook.com and Gmail offer free cloud-based email services that are easy to use, secure and come with large storage.
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2. Think about which businesses you need to update with your new email

These could be your favourite brands and also your utility providers, e.g. banks, electricity, water and gas. You’ll also need to consider any organisations (e.g. social media apps) where your old email address is used as a login to your account.

We’ve put together a checklist of the most common service providers for you.
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3. After you've set up your new email address, you could set up an auto-response message from your old Vodafone email address

The message should ask senders to use your new email address going forward (make sure you include your new email address in the message). This will operate until your email closes on 21 August 2019. Here are a couple of handy guides of how to set up auto replies:

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4. You will need to move any stored email which you want to keep to your new email account

You will not be able to keep any emails that that are not transferred to your new email address.

  • Webmail for paradise.net
  • Webmail for clear.net
  • Webmail for all other Vodafone hosted domains listed at the top of the page (e.g. vodafone.co.nz)

Frequently Asked Questions

What do I need to do to prepare for this change?

The main thing you need to do is inform your friends, family and contacts of your new email address. This includes any services, utility providers, social media apps and websites where you use your old address as a log in. Take a look through our checklist for some handy tips to make sure you’re well prepared for the closure on 21 August 2019.

What will happen to emails sent to my old Vodafone email address?

You'll no longer be able to view or receive emails once the service is closed on 21 August 2019. After this date, the sender is likely to get an email back to say that their email wasn’t delivered.

How do I change the email address that I get my Vodafone bill sent to?

Your Vodafone bill will either have 'Vodafone A', 'Vodafone B' or 'Vodafone C' on the first page. Find out here what option you should follow. Alternatively, you can contact us.

Vodafone A

  1. Log into My Vodafone, selecting Mobile
  2. At the top of the screen, point your mouse cursor over Profile and select Billing settings. The Billing settings screen appears
  3. In the Billing delivery method section, click Edit
  4. Enter your new email address in the Your email address is field
  5. Click Save.
Vodafone B

  1. Log into My Vodafone, selecting Internet & landline
  2. In the My Vodafone section, click Update Contact Details
  3. In the Other details section, enter your new email address in the Email address field
  4. Click Save my details
Vodafone C

  1. Sign in to Customer Zone
  2. Select Change beside Billing Address (Postal/email)
  3. Make sure that the Email radio button is selected
  4. Enter your new email address
  5. Click Submit

Will the monthly charge for my Vodafone service change since you are removing a service?

The monthly charge for your Vodafone services will not change. Email services were a free add-on to some of our old Broadband services.

What if I am using my Vodafone email address as a log-in for other services or websites?

You'll need to consider the companies, services or websites where you use your old address as a log-in and update them with your new email address.

21 August 2019 is too soon, can I get an extension?

No, it’s not possible to extend your email service past 21 August 2019. All customers have 4 months notice to update their contacts with their new email address. After 21 August 2019 we will be decommissioning the physical email server equipment.

Why Gmail or Outlook.com?

Both make email really quick and easy. They’ve also made it simple to transfer your messages from your old email account.


Modern email box design - chat, etc
Strong spam filtering
Heaps of storage15GB5GB+200MB and upwards
On all devices, with dedicated app
Fast email searchGoogleBing
View attachments instantly
Instant chat/calling servicesGoogle HangoutsSkype
Cloud storageGoogle DriveOneDrive
Additional applications

Google Docs and

Google services (Youtube, Google Translate, Google Photos)

Office Online
Add-ons/Extensions for emailDropbox




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