What you need to know

1. Vodafone email services have now closed. Customers with their own personalised domain, hosted email and/or websites are not impacted.
2. If you have important information still stored in your Vodafone email that you need access call us on 0800 935 097. If you are a business customer, call 0800 400 888.
3. We recommend you set up a new web based email account, like Gmail or Outlook.com, or any others of your choice (if you haven’t already).

Ninja Tips

Our Ninjas have got together to create a super simple handy checklist below with tips and tricks to make your move even easier.

• Set up a new email if you don’t already have one, we are recommending Gmail or Outlook.com
• Change the email address your Vodafone bill is sent to
• Email all your contacts to let them know you’ve switched your email service
• Update your email address with your relevant service providers - use our handy checklist.

Need more support? Review our FAQs >

Why are we closing the Vodafone email service?

Since we launched our email service in the 1990s, email and technology have come a long way. Our email service is no longer delivering the sort of experience our customers needed.

This is why we’re working with the email experts, Google and Microsoft to connect you to the future of email. They are two of the world’s largest email providers, with over one billion people using Gmail and Outlook.com. If you haven’t moved already, we encourage you to do the same.

These email addresses have now closed.

• Clear.net.nz
• Es.co.nz
• ihug.co.nz
• Paradise.net.nz
• PConnect.co.nz
• Quik.co.nz
• Vodafone.co.nz
• Vodafone.net.nz
• Wave.co.nz

Can I still get my emails?

You can no longer view, send or receive emails since the service closed on 30 November 2017.

What happens if I’ve set up Auto forwarding?

If you’ve set up auto-forwarding, emails sent to your old Vodafone address will be automatically forwarded to your new email address. Auto forwarding can’t be guaranteed so we do strongly recommend you give your new email address to friends and family, as well as any other services or websites where you used your old Vodafone address as a log-in.

What happens to emails sent to my old Vodafone email address? 

Any emails sent to your old address will not be received. The sender is likely to get an email back to say that their email wasn’t delivered.

I need to access my Vodafone email address - what can I do?

Unfortunately the email service has now closed and it is no longer possible for you to access your account.

If you have important information still stored in your Vodafone email that you need to access call us on 0800 935 097.

Which email addresses have been closed?

The following email addresses are now closed:

• clear.net.nz
• es.co.nz
• ihug.co.nz
• paradise.net.nz
• pcconnect.co.nz
• quik.co.nz
• vodafone.co.nz
• vodafone.net.nz
• wave.co.nz

What happens if I have a personalised domain, hosted email and/or websites?

Customers with their own personalised domain, hosted email and/or websites are not impacted at this stage.

What email services should I switch to?
We’re working with the email experts – Google and Microsoft - to connect you to the future of email.  They are two of the world’s largest email providers, with over one billion people using Gmail and Outlook.com. If you haven’t moved already, we encourage you to do the same. Whilst we recommend Gmail and Outlook there are many other great options to choose from.

What if I receive an email to my personal domain, advising that a related Vodafone-domain email will be closing?

If you have a hosted email service with Vodafone but use your own domain (e.g. bob@bobsplumbing.co.nz) you may have received an email advising that you also have a Vodafone email address that is closing soon (e.g. bob/bobsplumbing@ihug.co.nz).

You received this because in the past hosted emails with personalised domains were set up using a Vodafone email address in the background. We are closing these ‘background emails’ however, your hosted email service that uses your own domain is unaffected by this. In this example, bob@bobsplumbing.co.nz is not affected at this stage.

No action is required from you at this stage. You can opt-out of these reminder emails by clicking the “I’m OK” link in the 5th paragraph of the email.

I have received an email claiming to be from Vodafone warning me that my email account is going to be terminated, and asking me to click on a link and sign in to cancel the termination request. Is this a genuine email?

No this is not a genuine email from Vodafone.

With the news that Vodafone will stop providing email services on the 30th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone. It may be confusing at times to determine if an email is legitimately sent from Vodafone or if it is a scam, please always remember that any emails from Vodafone regarding the closure of our email service will come from “Vodafone”, and if you attempt to reply the email address will be noreply@vodafone.co.nz. Any links in the email will direct you to links.vodafone.co.nz or pages.vodafone.co.nz.

If you are unsure please contact us to confirm before responding, clicking on any links, or providing your details, especially your password.

How do I change the email address that I get my Vodafone bill sent to?

If you’ve set up auto forwarding, depending on the option you chose, your Vodafone bill will be either be forwarded to or will directly go to the new email address that you set up. If you haven’t set this up you can easily change your  billing address by clicking here to update your address details

Changing the email address we send your bill to

Mobile, Mobile Broadband, Home Phone Wireless & Wireless Broadband customers

1. Log into My Vodafone, selecting Mobile
2. At the top of the screen, point your mouse cursor over Profile and select Billing settings. The Billing settings screen appears
3. In the Billing delivery method section, click Edit
4. Enter your new email address in the Your email address is field
5. Click Save.

ADSL, VDSL, fibre broadband customers

1. Log into My Vodafone, selecting Internet & landline
2. In the My Vodafone section, click Update Contact Details
3. In the Other details section, enter your new email address in the Email address field
4. Click Save my details

ADSL, Fibre, Cable or FibreX broadband customers (if your bill has REF:TCL on it)

1. Sign in to Customer Zone
2. Select Change beside Billing Address (Postal/email)
3. Make sure that the Email radio button is selected
4. Enter your new email address
5. Click Submit

What if I am using my Vodafone email address as a log-in for other services or websites?

If you choose to set up auto forwarding you can continue to use your Vodafone email address as a login. If not then don’t forget to update these as well with your new email address.

What if I leave Vodafone?

We will provide auto-forwarding to everyone for as long as they want it. This will be at no cost for Vodafone customers, and for the time being it is also at no cost for people who leave Vodafone.

If we look to review this position, and to introduce a charge for customers who have left us, we will give you three months’ notice.  
 

Need more support? Review all our FAQs about Vodafone email services.

You can also give us a call. If you are a consumer customer, call 0800 935 097. If you are a business customer, call 0800 400 888.