What if I receive an email to my personal domain, advising that a related Vodafone-domain email will be closing?
If you have a hosted email service with Vodafone but use your own domain (e.g. email@example.com) you may have received an email advising that you also have a Vodafone email address that is closing soon (e.g. firstname.lastname@example.org).
You received this because in the past hosted emails with personalised domains were set up using a Vodafone email address in the background. We are closing these ‘background emails’ however, your hosted email service that uses your own domain is unaffected by this. In this example, email@example.com is not affected.
We will not close any personalised domain emails. These will be transitioned to a more reliable and secure provider – more details will be communicated soon.
No action is required from you at this stage. You can opt-out of these reminder emails by clicking the “I’m OK” link in the 5th paragraph of the email.
I have received an email claiming to be from Vodafone warning me that my email account is going to be terminated, and asking me to click on a link and sign in to cancel the termination request. Is this a genuine email?
No this is not a genuine email from Vodafone.
With the news that Vodafone will stop providing email services on the 30th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone. It may be confusing at times to determine if an email is legitimately sent from Vodafone or if it is a scam, please always remember that any emails from Vodafone regarding the closure of our email service will come from “Vodafone”, and if you attempt to reply the email address will be firstname.lastname@example.org. Any links in the email will direct you to links.vodafone.co.nz or pages.vodafone.co.nz.
If you are unsure please contact us to confirm before responding, clicking on any links, or providing your details, especially your password.
How do I change the email address that I get my Vodafone bill sent to?
If you’ve set up auto forwarding, depending on the option you chose, your Vodafone bill will be either be forwarded to or will directly go to the new email address that you set up. If you haven’t set this up you can easily change your billing address by clicking here to update your address details
Changing the email address we send your bill to
Mobile, Mobile Broadband, Home Phone Wireless & Wireless Broadband customers
Log into My Vodafone, selecting Mobile
At the top of the screen, point your mouse cursor over Profile and select Billing settings. The Billing settings screen appears
In the Billing delivery method section, click Edit
Enter your new email address in the Your email address is field
ADSL, VDSL, fibre broadband customers
Log into My Vodafone, selecting Internet & landline
In the My Vodafone section, click Update Contact Details
In the Other details section, enter your new email address in the Email address field
Click Save my details
ADSL, Fibre, Cable or FibreX broadband customers (if your bill has REF:TCL on it)
Sign in to Customer Zone
Select Change beside Billing Address (Postal/email)
Make sure that the Email radio button is selected
Enter your new email address
What if I am using my Vodafone email address as a log-in for other services or websites?
If you choose to set up auto forwarding you can continue to use your Vodafone email address as a login. If not then don’t forget to update these as well with your new email address.
What if I leave Vodafone?
We will provide auto-forwarding to everyone for as long as they want it. This will be at no cost for Vodafone customers, and for the time being it is also at no cost for people who leave Vodafone.
If we look to review this position, and to introduce a charge for customers who have left us, we will give you three months’ notice.
Need more support? Review all our FAQs about Vodafone email services.
You can also give us a call. If you are a consumer customer, call 0800 935 097. If you are a business customer, call 0800 400 888.