What if I receive an email to my personal domain, advising that a related Vodafone-domain email will be closing?
If you have a hosted email service with Vodafone but use your own domain (e.g. email@example.com) you may have received an email advising that you also have a Vodafone email address that is closing soon (e.g. firstname.lastname@example.org).
You received this because in the past hosted emails with personalised domains were set up using a Vodafone email address in the background. We are closing these ‘background emails’ however, your hosted email service that uses your own domain is unaffected by this. In this example, email@example.com is not affected.
We will not close any personalised domain emails. These will be transitioned to a more reliable and secure provider – more details will be communicated soon.
No action is required from you at this stage. You can opt-out of these reminder emails by clicking the “I’m OK” link in the 5th paragraph of the email.
Why are some of my forwarded emails from senders such as Trademe and Facebook coming from firstname.lastname@example.org?
Due to security and anti-spam policies implemented by some mail system, such as Gmail and Outlook.com, we’ve had to update the sender of some of your forwarded emails to be from email@example.com to ensure it reaches you.
When you look at these emails in your inbox, you will still be able to easily identify the original sender that the email has come from, however if you have any rules to filter these emails based on the sending email address (for example into a separate folder) then these rules will not work.
If you click to reply to these messages, the “reply address” will be the email address of the original sender and your email will be sent to them.
I have received an email claiming to be from Vodafone/Google or Vodafone/Microsoft asking me to confirm my username and password in order to activate my Vodafone email address on Google or Microsoft. Is this a genuine email?
No this is not a genuine from Vodafone or our partners Google or Microsoft.
With the news that Vodafone will stop providing email services on the 30th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone/Google or Vodafone/Microsoft. It may be confusing at times to determine if an email is legitimately send from Vodafone or if it is a scam, please always remember we will never ask you to provide/verify/confirm your password via email.
If you are unsure please contact us to confirm before responding or providing your details, especially your password.
I have received an email claiming to be from Vodafone warning me that my email account is going to be terminated, and asking me to click on a link and sign in to cancel the termination request. Is this a genuine email?
No this is not a genuine email from Vodafone.
With the news that Vodafone will stop providing email services on the 30th of November, scammers may try to take advantage of this and target our customers with different phishing scams purporting to be Vodafone. It may be confusing at times to determine if an email is legitimately sent from Vodafone or if it is a scam, please always remember that any emails from Vodafone regarding the closure of our email service will come from “Vodafone”, and if you attempt to reply the email address will be firstname.lastname@example.org. Any links in the email will direct you to links.vodafone.co.nz or pages.vodafone.co.nz.
If you are unsure please contact us to confirm before responding, clicking on any links, or providing your details, especially your password.
How do I save all my emails and contacts?
Click here Webmail FAQs and you should find all the help you need to save your emails, attachments and contacts.
Using email software:
The quickest way to download all your Vodafone email is to set up your Vodafone email service using email software. If you use POP as your method of connecting then all your emails will be downloaded to the device running the software. If you use IMAP, then you will have copies from the email server but after 30 November 2017 you will lose access to the original emails.
How do I change the email address that I get my Vodafone bill sent to?
If your Vodafone bill is currently sent to your Vodafone email address, you can set up auto forwarding to make sure this continues or you can easily change your billing address by clicking here; update your address details.
Want to change your email address for NEON, Netflix and Trademe? We’ve got that sorted too in our FAQs.
What if I leave Vodafone?
We will provide auto-forwarding to everyone for as long as they want it. This will be at no cost for Vodafone customers, and for the time being it is also at no cost for people who leave Vodafone.
If we look to review this position, and to introduce a charge for customers who have left us, we will give you three months’ notice.
Need more support? Review all our FAQs about Vodafone email services or chat with our team online between Midday and 9:00PM.
You can also give us a call on 0800 935 097 between 8:00AM and 9:00PM.