You may already be aware that the cost of delivering fixed broadband and phone services over copper is increasing.
In December, the Commerce Commission announced their decision to significantly increase the amount we and all other Telecommunication Providers pay Chorus to connect your broadband to the copper network. This is extremely disappointing and means that we unfortunately have to increase some of our prices.
What does this mean for you?
From 1 March 2016 a $5 per month increase for ADSL and VDSL broadband customers took effect.
We’re really sorry about this price change, it certainly wasn’t the outcome we hoped for nor were expecting. We fought hard to stop this from happening and were very much hoping to keep prices down for our customers.
We’ll keep checking your plan
You can be confident you’re getting great value from Vodafone. With Vodafone Plan Check we regularly check you plan to ensure you’re getting great value. Each month 40,000 customers receive a Plan Check – from upgrades to our latest plans, to making sure you have enough data, Plan Checks will help you make the most of your plan.
We’re committed to giving you the best possible experience for your mobile and home broadband.
Thanks for choosing Vodafone.
ADSL + Homephone
|Price prior to 1 March 2016||$69.99||$89.99||$99.99|
ADSL Naked broadband
|Price prior to 1 March 2016||$69.99||$89.99|
|Price prior to 1 March 2016||$99.99||$109.99|
VDSL Naked broadband
|Price prior to 1 March 2016||$79.99||$99.99|
Q. Why is Vodafone increasing the cost of my broadband in March 2016?
A. The decision by the Commerce Commission to increase prices for copper access means that, unfortunately, we've had to pass on these increased and unexpected costs to our customers. This will only impact you if you have an ADSL or VDSL broadband connection. This doesn’t apply to Vodafone Fibre or Cable, We recommend you consider moving to these services. You can see if Fibre is available at your address by going to https://www.vodafone.co.nz/broadband/internet-plans/
Q. Who is the Commerce Commission (ComCom)?
A. The Commerce Commission is New Zealand's competition enforcement and regulatory agency. The Commerce Commission’s role is to regulate the supply of telecommunications services to New Zealanders.
Q. Will the price increase be for new customers only?
A. The price increase will be for all ADSL and VDSL customers, both new and existing, who have naked broadband, or a home landline and broadband. The new pricing will start from 1 March, 2016.
The prices are unchanged for our customers who have only a phone line (and no broadband), and also for fibre and cable customers.
Q. Do I need to change my AP/direct debit payments?
A. No changes need to be made to your direct debits, but you will need to make a change to your automatic payments and we’d encourage you to do so from your March bill.