Q. Why is Vodafone increasing the cost of my broadband in March 2016?
A. The decision by the Commerce Commission to increase prices for copper access means that, unfortunately, we've had to pass on these increased and unexpected costs to our customers. This will only impact you if you have an ADSL or VDSL broadband connection. This doesn’t apply to Vodafone Fibre or Cable, We recommend you consider moving to these services. You can see if Fibre is available at your address by going to https://www.vodafone.co.nz/broadband/internet-plans/
Q. Who is the Commerce Commission (ComCom)?
A. The Commerce Commission is New Zealand's competition enforcement and regulatory agency. The Commerce Commission’s role is to regulate the supply of telecommunications services to New Zealanders.
Q. Will the price increase be for new customers only? Will existing customers be affected?
A. The price increase will be for all ADSL and VDSL customers, both new and existing, who have naked broadband, or a home landline and broadband. The new pricing will start from 1 March 2016.
The prices are unchanged for our customers who have only a phone line (and no broadband), and also for fibre and cable customers.
Q. Do I need to change my AP/direct debit payments?
A. No changes need to be made to your direct debits, but you will need to make a change to your automatic payments and we’d encourage you to do so from your March bill.