Do I need to change my landline phone?
If you only have one phone and it’s VoIP capable, you won’t need a new phone. It’ll work just fine. If you’re not sure, check your phone’s user manual.
If you don’t have integrated wiring and you have multiple phones where each one plugs into a separate phone jack in the wall then you’ll need to replace them with a new VoIP capable base unit with multiple handsets.
What is integrated wiring and how do I know if I have it?
When some houses had fibre and UltraFast HFC installed, integrated wiring was also added. This means that each of your phone jacks link up to your fibre connection. If you’re not sure if you have integrated wiring, simply plug your home phones into the phone jacks after you’ve moved to voice calling over broadband, and if there’s a dial tone that means you have integrated wiring.
We are unable to offer integrated wiring for our ADSL or VDSL customers, we recommend talking to your local electrician.
Will my landline phone work when there’s a power cut?
All voice calling over broadband calls are made using your broadband connection. During a power cut, your broadband doesn’t work, so neither will your home phone. This includes all calls, even emergency calls to 111. We recommend always having a charged mobile phone ready to use as a backup.
What call features are available?
The following call features are all available with voice calling over broadband: Voicemail, Phone Divert, BestMates for home phone, Caller ID, Call Control and Call Waiting.
You may need to set them up again once your VoIP services are activated – you’ll find the guides on how to use the features here. Or if you’d like to add any of these services, contact us on the details below.
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