UltraFast Hybrid Fibre Coax

UltraFast Hybrid Fibre Coax

UltraFast HFC Broadband

Vodafone's UltraFast HFC uses world-leading DOCSIS 3.1 technology for high speed data.
People listening to music together
People listening to music together
With Vodafone UltraFast HFC you can stream HD videos, listen to your favourite music and download large files or games, even while the kids are watching HD On Demand TV, all at the same time!

Important things to know

UltraFast HFC Max is the fastest connection available on Vodafone’s superfast Gigabit network. But, “Gigabit” describes the network speed capability, and not the actual speed you will experience.

Actual user speeds will vary and are affected by various factors including how you’re connected to the internet (using a Gigabit Ethernet cable is better than WiFi, which could have a large impact on speed), the hardware and software used, number of devices connected, time of day, and where the data is downloaded from. In really good conditions, we expect you’ll get download speeds of up to 700-900 Mbps and upload speeds of up to 90-95 Mbps.

Vodafone UltraFast HFC

  • Vodafone UltraFast HFC is not available everywhere. It is only available in parts of Wellington, Christchurch and Kapiti.
  • Gigabit network speed capability exceeds user speed capability. Actual user speeds will vary and are affected by various factors including how you're connected to the internet (using a Gigabit Ethernet cable is better than WiFi, which could have a large impact on speed), the hardware and software used, number of devices connected, time of day, and where the data is downloaded from. In really good conditions, we expect you'll get download speeds of up to 700-900 Mbps and upload speeds of up to 90-95 Mbps.
  • Traffic management policy, residential use and terms apply to Unlimited Broadband data.
  • Early termination fees apply.
  • Consumer Terms and Conditions, Residential Broadband, TV and Fixed Line Terms and Conditions, Unlimited Broadband Terms and Conditions will apply.
Broadband

  • If you're switching to Vodafone your existing provider may charge you an early termination fee.
  • Free use of a Vodafone UltraFast HFC modem and Vodafone Ultra Hub, and standard broadband connection and wiring offer is available when you choose a contract term.
  • Non-standard installation charges may apply.

VodafoneTV

  • VodafoneTV is not available everywhere.
  • Only on eligible plans. The VodafoneTV Recorder remains the property of Vodafone.
  • To access high definition content you will need a high definition capable TV, have Freeview|HD, or have subscribed to SKY Basic and the SKY channels that include HD content.

SKY TV

  • To access high definition content you will need a high definition capable TV, have subscribed to SKY channels that include HD content, and have a HD Ticket - $9.99 per month (per household). No joining fee for SKY standard domestic install for new to SKY customers.

Static IPs on UltraFast HFC update - November 2016

The recently upgraded Vodafone UltraFast HFC 1GB network uses Dynamic IP addresses by default, which differs from how most legacy cable plans were treated in the past (with a standard static IP address).

Most residential users can use Dynamic IP addresses (DHCP). However if a customer wishes to purchase a static IP address then they can do for $4.99 per month.

What is an IP address? IP stands for Internet Protocol. It’s a unique number that's assigned to your computer to let your internet service provider know where it is (think of it as a street address, but for your computer). There are two types of IP addresses:

Static IP - your IP address remains the same every time your computer logs on to the internet.

Dynamic IP - a new IP address is assigned by the network every time you log on. This is done so every time you log off the internet, the IP you were using can go back into the pool of available IPs and be assigned to another user to prevent congestion on the network.

Dynamic IP addresses are now the most commonly used IP method for all broadband networks.

Static vs. Dynamic IP addresses - While Static IPs can be useful in some cases, but are not needed for you to enjoy an uninterrupted and fast internet experience.

If you use your computer to connect to the internet for any of the following reasons, you don't need a static IP:

  • Browsing the internet. This includes browsing video-based websites like YouTube.
  • Sending and receiving emails.
  • Downloading or uploading files. This includes using online storage such as Google Drive or OneDrive and File Transfer Protocol (FTP) services like WeTransfer.
  • Chatting via instant messaging services.
  • Running a FTP server which doesn't allow other users to connect to your server or an intranet-based server which is only visible and accessible to specific users and not any other internet user.
Using a Static IP Address. While most home users don't need a static IP, there are a few exceptions.

  • If you are running a server connected to the internet. This could be a web server, an email server, a File Transfer Protocol (FTP) server or a Domain Name System (DNS) server.
  • In each of these cases, you need other computers to be able to find your computer easily, every single time they log onto the internet. A static IP eliminates any confusion and ensures a quick and hassle-free connection. It also allows you to access your server remotely, from another computer, via the internet. Another reason to have a static IP is for licensing requirements. For instance, if you have a Financial Terminal set up to your computer or if you use a licensed application which needs to be monitored at all times.
  • A static IP is also needed if you run IP-PBX or any similar system which is designed to receive high quality audio and video.
For technical support, or if you have any other questions, please contact us by phone or email.

Need help troubleshooting?

Check out our UltraFast HFC help page

Find out more

Broadband FAQs

What is the difference between ADSL, VDSL, Fibre, UltraFast HFC and Wireless broadband?

ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.

VDSL is faster than ADSL, but not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.

Fibre broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies.

Ultrafast HFC is faster than ADSL and VDSL. Ultrafast HFC is a Vodafone's hybrid fibre coaxial network, that uses world-leading DOCSIS 3.1 technology for high speed data.

Wireless Broadband is super fast broadband, delivered over our 4G mobile network. The modem comes with a SIM card pre installed, making it very easy to set up.

What is Naked Broadband?

Naked broadband is an internet connection without a home phone and is available with ADSL, VDSL, Fibre, UltraFast HFC and Home Wireless Broadband plans.

What is the process for Fibre installation?

Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you. During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.

Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.

You then need to agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.

How much data do I need?

Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/

Will broadband affect my monitored alarms?

Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.

Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.

Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.

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