Vodafone terms and conditions
Check out the terms and conditions and policies for Vodafone products and services
On 2 October 2017 we updated our Consumer Terms to make them easier to understand, but if you would like to see the old terms, you can find the old terms here.
General Terms:
The following terms apply to all customers with a Vodafone consumer service:
Key Service Terms:
- If you have Broadband, TV and/or Fixed Line services, the Residential Broadband, TV and Fixed Line Terms and Conditions will apply.
- If you have On Account Mobile or Mobile Broadband, or Prepay Mobile or Mobile Broadband services, the Mobile Terms and Conditions will apply.
Previous Terms and Condiitons:
Other Terms and Conditions (i.e. plan, plan extras and other terms and conditions):
Please see below the terms and conditions which apply to any plan (including any plan extras) and/or any offer you have signed up for.
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- $100 Credit offer - Terms ›
- $100 Joining Credit Offer - Terms ›
- $10 Life of Plan Offer - Terms ›
- $100 Credit offer - Terms ›
- $2 for 60 minutes Terms and Conditions ›
- 1 month free offer (Broadband) Terms and Conditions ›
- 2 months free ultra fast broadband offer Terms and Conditions ›
- 3 months free ADSL to UFB connection offer ›
- 3 months free Unlimited Broadband plan offer ›
- $300 Joining Credit Offer - Terms ›
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- All Blacks 2 for 1 Tickets offer Terms and Conditions ›
- Auto Top up Terms and Conditions ›
- Always Connected Terms and Conditions ›
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C
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- Data limits in My Vodafone ›
- Data Plan for iPad Terms and Conditions ›
- Data Test Drive Terms and Conditions ›
- Direct Debit Terms and Conditions ›
- Domain Name Terms and Conditions ›
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- Fantastic Fridays ›
- Family Add-On Terms and Conditions ›
- Fixed Line and Broadband Domain Name Services Terms and Conditions ›
- Free modem and Connection offer Terms and Conditions ›
- Free Call NZ (National calling) for the life of the plan Terms and Conditions ›
- Free SKY Sports offer ›
- Free Talk 2 (National calling) for the life of the plan Terms and Conditions ›
- Free Talk2 calling Add-On for 12 months offer ›
- FibreX 3 Day Install or $100 credit offer – Terms and Conditions ›
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- International TXT Add-On Terms and Conditions ›
- iPad data plan Add-On Terms and Conditions ›
- Interest Free Payment Terms and Conditions ›
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- Mobile Plan Terms and Conditions ›
- Modem and connection offer on cable and FibreX broadband plans ›
- My Flex Prepay Terms and Conditions ›
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- Network Guarantee – Terms and Conditions ›
- Number Flexibility Terms and Conditions ›
- NZBestMate Add-On Terms and Conditions ›
- NZ Travel SIM Terms and Conditions ›
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- On Account Mobile Broadband Terms and Conditions ›
- On Account Roaming Terms and Conditions ›
- Online Billing Terms and Conditions ›
- Online Shop Change of Mind Terms and Conditions ›
- Online Shop Terms and Conditions ›
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- Panasonic smart TV Offer - Terms ›
- PC Protection Terms and Conditions ›
- Prepay $9 Unlimited TXT Add-On Terms and Conditions ›
- Pay and Go Terms and Conditions ›
- Prepay Add-Ons - Terms and Conditions ›
- Prepay Boost – Terms and Conditions ›
- Prepay Boost NZ & OZ Mins ›
- Prepay Boost Vodafone Mins ›
- Prepay Data Terms and Conditions ›
- Prepay Deals Terms and Conditions ›
- Prepay Mobile Broadband - Terms and Conditions ›
- Prepay Porting Terms and Conditions ›
- Prepay Roaming - Terms and Conditions ›
- Prepay Top Up $20 and get free credit offer ›
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- SKY with Vodafone terms and conditions ›
- Starship Donation Add-On Terms and Conditions ›
- Sure Signal Terms and Conditions ›
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- Vodafone Message+ Terms and Conditions ›
- Vodafone Net Perform Terms ›
- Vodafone Pass Terms ›
- Vodafone Smartphone Diagnostics App - Terms and Conditions ›
- Vodafone TV App Terms and Conditions ›
- Vodafone Voice - Terms and Conditions ›
- Vodafone Voice Privacy - Terms and Conditions ›
- Vodafone Voice Registration - Terms and Conditions ›
- Vodafone Voice Ongoing Survey - Terms and Conditions of Entry ›
- Voucher Terms and Conditions ›
Key Terms and Conditions:
Previous Terms and Conditions (Archive):
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D
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- International Favourites TALKnTXT Add-On Terms and Conditions ›
- International TXT Add-On Terms and Conditions ›
- Interest Free Payments for Business ›
- IoT Data Plan Service Description ›
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Microsoft Office 365
- Vodafone New Zealand Microsoft Privacy Statement
- Service Description: Microsoft Office 365
- Microsoft Online Use Terms
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- Office Net Cloud Service Description ›
- Office Net Unlimited+ and Office Net Unlimited with VDSL Service Description ›
- Office Net + and Office Net with VDSL Service Description ›
- Online Billing Terms and Conditions ›
- Online Call Reporting Daily Terms and Conditions ›
- Online Call Reporting Monthly Terms and Conditions ›
- Online Shop Change of Mind Terms and Conditions ›
- Online Shop Terms and Conditions ›
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- Red Share for Business Terms and Conditions ›
- Red+ Business, Red+ Business Super, Red+ Business Essentials Terms and Conditions ›
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- VDSL Access Service Description ›
- VSDM Vodafone Secure Device Manager Basic Terms and Conditions ›
- VSDM Vodafone Secure Device Manager Full Terms and Conditions ›
- Vodafone Secure Device Manager (Basic) - Product Description ›
- Vodafone Secure Device Manager (Full) - Product Description ›
- Vodafone One Business Mobile service description ›
- Vodafone One Business service description ›
- Vodafone One Business Mobile 3 month money back guarantee Terms and Conditions ›
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