Vodafone terms and conditions
Check out the terms and conditions and policies for various Vodafone products and services.
On 2 October 2017, we updated our Consumer Terms to make them easier to understand.
If you would like to see the old terms, you can find the older terms here.
General Terms:
The following terms apply to all customers with a Vodafone consumer service:
Key Service Terms:
- If you have Broadband, TV and/or Fixed Line services, the Residential Broadband, TV and Fixed Line Terms and Conditions will apply.
- If you have On Account Mobile or Mobile Broadband, or Prepay Mobile or Mobile Broadband services, the Mobile Terms and Conditions will apply.
Previous Terms and Conditions:
Other Terms and Conditions (i.e. plan, plan extras and other terms and conditions):
Please see below the terms and conditions which apply to any plan (including any plan extras) and/or any offer you have signed up for.
0 - 9
- $1 a Month Device Deal >
- $5 Broadband discount for 12 months Terms >
- $100 Joining Credit Offer - Terms >
- $100 Broadband Credit offer - Terms >
- $10 Life of Plan Offer - Terms >
- $10 Broadband Discount for 12 months Terms >
- $2 for 60 minutes Terms and Conditions >
- $200 Broadband Credit offer - September 2020 Terms >
- 1 month free offer (Broadband) Terms >
- 12GB Free MyFlex offer - Terms >
- 2 months free ultra fast broadband offer Terms >
- 3GB Free MyFlex offer >
- 3 months free ADSL to UFB connection offer >
- Terms - $300 joining credit offer - July 2018 >
- $300 Broadband credit offer - June 2020 >
- 5GB Free porting offer >
A
B
- Bring your own modem Terms >
- Broadband Disclosure Offer Summary >
- Bestmate for home phone terms >
- Broadband life of plan discount terms >
- Broadband Modem and Connection offer on Fibre, VDSL and ADSL -Terms >
C
D
- Daily Deals >
- Data limits in My Vodafone >
- Data Plan for iPad Terms >
- Data Test Drive Terms >
- Direct Debit Terms >
- Domain Name Terms >
F
- Family Add-On Terms >
- Fixed Line and Broadband Domain Name Services Terms >
- Free Call NZ (National calling) for the life of the plan Terms >
- Free Data Nights Terms >
- Free SKY Sport for one year >
- Free Talk 2 (National calling) for the life of the plan Terms >
- Free Talk2 calling Add-On for 12 months offer >
H
- Home Wireless Broadband - Terms and Conditions pre 3rd September 2018 >
- Home Wireless Broadband - Terms and Conditions from 3rd September 2018 >
I
- International Add-On Terms >
- International TXT Add-On Terms >
- iPad data plan Add-On Terms >
- Interest Free Payment Terms >
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- Mobile Plan Terms >
- Modem and connection offer on cable and UltraFast HFC broadband plans >
- My Flex Prepay Terms >
O
- On Account Mobile Broadband Terms >
- On Account Roaming Terms >
- Online Billing Terms >
- Online Shop Change of Mind Terms >
- Online Shop Terms >
P
- Panasonic smart TV Offer - Terms >
- Pay and Go Terms >
- Pay Monthly >
- PC Protection >
- Prepay $9 Unlimited TXT Add-On Terms >
- Prepay Add-Ons - Terms >
- Prepay Boost – Terms >
- Prepay Boost NZ & OZ Mins >
- Prepay Boost Vodafone Mins >
- Prepay Data Terms >
- Prepay Deals Terms >
- Prepay Deals V10 Offer >
- Prepay Mobile Broadband - Terms >
- Prepay Porting Terms >
- Prepay Roaming - Terms >
- Prepay Top Up $20 and get free credit offer >
- Prepay WH - Terms >
R
S
T
U
V
- Vodafone Message+ Terms >
- Vodafone DreamLab >
- Vodafone Net Perform Terms >
- Vodafone Pass Terms >
- Vodafone Rewards Terms >
- Vodafone Smartphone Diagnostics App - Terms >
- VodafoneTV Terms and Conditions >
- VodafoneTV App Terms >
- Vodafone Voice - Terms >
- Vodafone Voice Privacy - Terms >
- Vodafone Voice Registration - Terms >
- Vodafone Voice Ongoing Survey - Terms of Entry >
- Voucher Terms >
Key Terms and Conditions:
Previous Terms and Conditions (Archive):
B
- Business Broadband Service Description ›
- Business Team Plans Terms and Conditions ›
- Business Web Solutions Service Description ›
- Business Wireless Broadband Terms and Conditions ›
C
D
E
F
I
- International Favourites TALKnTXT Add-On Terms and Conditions ›
- International TXT Add-On Terms and Conditions ›
- Interest Free Payments for Business ›
- IoT Data Plan Service Description ›
M
Microsoft Office 365
- Vodafone New Zealand Microsoft Privacy Statement ›
- Service Description: Microsoft Office 365 ›
- Microsoft Service Description >
- Microsoft Online Use Terms ›
N
O
- Office Net Cloud Service Description ›
- Office Net Max, Office Net Unlimited+ and Office Net Unlimited with VDSL Service Description ›
- Office Net + and Office Net with VDSL Service Description ›
- Online Billing Terms and Conditions ›
- Online Call Reporting Daily Terms and Conditions ›
- Online Call Reporting Monthly Terms and Conditions ›
- Online Shop Change of Mind Terms and Conditions ›
- Online Shop Terms and Conditions ›
P
R
- Red Share for Business Terms and Conditions ›
- Red+ Business, Red+ Business Super, Red+ Business Essentials Terms and Conditions ›
- Red+ Business Unlimited Terms and Conditions ›
- Ready Messenger Terms and Conditions ›
- Ready Hub Terms and Conditions ›
- Roaming Terms and Conditions ›
S
- Server Cloud Backup Service Description ›
- Smart SIP Service Description ›
- Sure Signal Enterprise Terms and Conditions ›
T
V
- VDSL Access Service Description ›
- Vodafone Business Marketplace Service Description ›
- Vodafone One Business service description ›
- Vodafone One Business Mobile 3 month money back guarantee Terms and Conditions ›
- Vodafone Secure Device Manager - Product Description ›
- VSDM Vodafone Secure Device Manager Full Terms and Conditions ›
- Vodafone Secure Internet Service Description (SD) ›
- Vodafone Teams Connect (Cloud) Service Description ›
- Vodafone Teams Connect (Dedicated) Service Description ›
W