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Getting Started

We're really happy to welcome you to Vodafone Prepay. We'd like to help you get started talking, TXTing, PXTing and more - so here are some links to some really useful information.

Prepay

Managing your spend

Check out your usage, manage your Add-Ons and keep an eye on your Freebees bonus balance at the push of a button.

Topping Up Online

Registering your credit or debit card in My Account is the easiest way for you to top up online, anytime!

You can also top up with:

Prepay $10 credit

Get an extra $10 credit when you register for my account online and then complete your online profile for the first time

The easiest way is to use your Visa or MasterCard to top up online

The easiest way is to use your Visa or MasterCard to top up online

Getting the most from your plan

Prepay Freebees

Get a bonus with every top up and you’ll still have your credit to use however you like.

Prepay Smart

Choose from one of five Prepay Smart Add-Ons that include minutes, TXTs, data and a SIM card, all for one price. Selected Add-Ons also include NZBestMate – so you'll get an extra 1,000 minutes to any NZ mobile or landline, and 1,000 TXTs to any NZ mobile.

Supa Prepay

With Supa Prepay you can customise your plan with Add-Ons and get a bonus every time you top up $30 or more.

Supa Prepay has a value offer for new connections, find out what you will get when you activate your Supa Prepay SIM.

Bringing your number to Vodafone

If you've already got a mobile number with another provider and you would like to bring it over to Vodafone to use with your new Prepay SIM you can transfer you number online

Setting up your pin number

When you make your first call on your new Vodafone Prepay mobile, you'll be asked to enter a special PIN number. It's a really simple process, and helps us be sure it's really you when you contact us in future.

Using your mobile

Setting up your phone

Set up your phone for PXT (MMS), email and internet.

Your Phone

Find the user guide and technical specification for your phone.

VoiceMail

Whenever you can't answer your mobile, voiceMail can. The first time you make a call from your mobile, you'll be prompted to set up your voiceMail.

You can get all the online assistance you need

You can get all the online assistance you need

IOU

It happens to all of us, just like running out of gas: you need to make an urgent call, but you're all out of credit. Don't panic - we can spot you $5 on your balance. You can make that call, and then repay us next time you top up.

Text IOU to 468 - it's easy to remember because the letters are on the same keys as the numbers!

TXT IOU to 468 and get $5 credit on your phone

TXT IOU to 468 and get $5 credit on your phone

Travelling Overseas (roaming)

Global roaming lets you use your Vodafone mobile in over 120 countries & territories around the world.

Help & support

Help with this website, or our products and services