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Getting Started

We're really happy to welcome you to Vodafone Prepay. We'd like to help you get started talking, TXTing, PXTing and more - so here are some links to some really useful information.

Setting up your pin number

When you make your first call on your new Vodafone Prepay mobile, you'll be asked to enter a special PIN number. It's a really simple process, and helps us be sure it's really you when you contact us in future.

Using your mobile

Getting help

Visit our help section to find a wealth of knowledge and FAQs.

Your Phone

Visit our help section to find a wealth of knowledge and FAQs.

VoiceMail

Whenever you can't answer your mobile, voiceMail can. The first time you make a call from your mobile, you'll be prompted to set up your voiceMail.

You can get all the online assistance you need

You can get all the online assistance you need

Managing your spend

My Vodafone is an online gateway where you can top up your mobile, and buy Add-ons like BestMate and TXT2000.

Sign up to My Vodafone today for quick and easy access to your Vodafone world.

send text to all your friends

Call, TXT and video call from within NZ to your BestMate as much as you like

Bringing your number to Vodafone

If you've already got a mobile number with another provider and you would like to bring it over to Vodafone to use with your new Prepay SIM you can transfer you number online

Topping Up Online

If you have a credit or debit, you can top up online; it's the easiest way

If you haven't used Manage your account before you will need to sign up first

and you can also do it by:

  • Top up with HotLink - using your mobile as an EFTPOS terminal
  • Over the phone with Westpac Phone Banking
  • Over the counter at NZ Post
  • At your banks ATM
  • Call us with Visa or Mastercard
  • Buying a recharge voucher (e.g. at the Vodafone store, dairy, or supermarket). If you are on Simply Prepay there is a $1 fee to top up using your recharge voucher
The easiest way is to use your Visa or MasterCard to top up online

The easiest way is to use your Visa or MasterCard to top up online

IOU

It happens to all of us, just like running out of gas: you need to make an urgent call, but you're all out of credit. Don't panic - we can spot you $5 on your balance. You can make that call, and then repay us next time you top up.

Text IOU to 468 - it's easy to remember because the letters are on the same keys as the numbers!

TXT IOU to 468 and get $5 credit on your phone

TXT IOU to 468 and get $5 credit on your phone

Getting the most from Vodafone

We have some great services for all Prepay customers

Mobile Internet

Whether you need access to your important email, you like to check your online auction once in a while, or download music while you're out and about, with our 3G mobile broadband network, you can do it all on the go.

Travelling Overseas (roaming)

Global roaming lets you use your Vodafone mobile in over 120 countries & territories around the world.

And if your on Supa Prepay we have some great add-ons you can access

BestMate 1000

It's always nice to call on your closest mate whenever you need them.

Family

This great Add-On lets you create a Family group of up to 4 people on Vodafone.

Music Station

Vodafone MusicStation gives you unlimited access to over one million songs on your mobile for only $2.50 a week.

TXT IOU to 468 and get $5 credit on your phone

Call, TXT and video
call from within NZ
to your BestMate

Help & support

Help with this website, or our products and services

Check out great deals online at the Vodafone online shop

 
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