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Mobile Broadband

Coverage

Mobile Broadband is available wherever you find our mobile network.

That means you've got coverage in 97% of the places where New Zealanders live, work and play.
Our 3G network (and in rural areas our 3G Extended network) provides the fastest internet access, and it is backed up by our long standing 2G network, so you get more coverage in more places.

Am I covered?

[image] Use this tool to see if you have coverage

Find out here if you have 3G Broadband or 3G Broadband Extended coverage.

Check your coverage

What do the little bars on the map mean?

[image] bad connection
Minimal connection

I can probably check my email

[image] bad connection
Reasonable connection

I can check my email and browse the web

[image] bad connection
Great connection

I can use the web in my usual way

The bars provide an indication of the network coverage where you are, but variables such as the volume of internet traffic and your hardware also impact on the actual coverage you experience.

How can I improve my Mobile Broadband coverage?

[image] How do I improve my mobile broadband coverage?
  • make sure you're using the best device for your needs
  • keep your Mobile Broadband device up-to-date
  • check out the building you're sitting in - bricks and concrete can interfere with wireless data transfer

We are constantly improving our mobile network, so check your 3G coverage regularly - you might be surprised to find you've got better coverage than you thought.

I'm still not getting the coverage I expected

Go to troubleshooting

Live help

Purchase via phone
0800 777 080

(9am - 8pm, Mon-Fri)

 
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