Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Broadband & Calling

Broadband & Calling

There's fast and reliable broadband and calling option to suit your business needs. Choose one of the options that best fits your business.

Check what plan we offer at your place

Terms and Conditions

Wireless Broadband

$300 Wireless broadband credit offer: Available to new customers for a limited time who sign up to a 12-month 300GB or 600GB Wireless Broadband plan. Only applies to the standard monthly plan charge. Will appear on your first or second bill. Will be debited back on early termination. Not available with other offers. Terms apply, see Wireless Broadband $300 credit terms.

Business Wireless Broadband: Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. A Vodafone Wireless Broadband with SIM card is required and must only be used at the location nominated by the customer. There is an upfront modem charge on an Open Term.  $249 early termination fee applies to 12 month contracts and will reduce by $50 on a three monthly basis to a minimum of $49 Fair use applies, see  https://www.vodafone.co.nz/legal/policy/fair-use/. VoLTE phone includes standard national landline to landline calls, activation may take up to 7 days. Get your money back for up to 30 days after you join Vodafone as a Wireless Broadband customer. See network guarantee terms.  Traffic management policy and terms apply. For 300GB and 600GB plans, see Wireless Broadband terms,  and for Unlimited data plan see Business Wireless Broadband terms.

 Availability & Suitability

  • Business Wireless Broadband is not available everywhere. Business Wireless Broadband requires sufficient 4G coverage and capacity.  
  • Business Wireless Broadband is not available at rural addresses. If you live at a rural address, please see our Rural Broadband plans.  
  • Services that require a fixed line phone line to work, such as monitored home alarms, medical alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependant services. 
  • Wireless Broadband may not be suitable for businesses where large file uploads and significant video calling/conferencing is used daily e.g. design, media production, international businesses.  

VoLTE landline

  • You can make unlimited national landline calls for an additional $8.70 (excluding GST) on the 300GB and 600GB plans and $10 (excluding GST) on the Unlimited data plan - up to 7 days to connect phone service. The rates for calls other than national landline calls are available here
  • If power is not available then broadband, and any services which run over it including calling from your landline (and calls to emergency services), may stop working unless there is battery backup at your place. 
  • Once your broadband is connected you’ll need to plug your landline directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work. 
  • Making phone calls – you’ll now need to dial the area code before dialling the phone number, e.g. 09, 07, 03 etc. There may be a delay of up to 10 secs before it starts ringing. You can reduce this by pressing * when you dial. 

Early Termination

If your Wireless Broadband service is disconnected before the end of your 12 month contract: 

  • Early termination charges will apply as set out in your plan terms (300GB and 600GB plans and Unlimited plan). No termination charges currently apply for our Unlimited plan as it’s an Open Term plan only.  
  • You must return the modem in good working condition with cables and accessories within 30 days of notifying us of your intention to terminate.  

Modem

  • Vodafone Wireless Broadband Modem with SIM is needed for Business Wireless Broadband plans. It can only be used in the premise specified by the customer.  
  • The cost of the modem is $249 including GST for open term plans 

For 300GB and 600GB plansConsumer and Wireless Broadband terms apply  

For Unlimited plan: Business and Business Wireless Broadband terms apply

Office Net Unlimited

When we refer to “Office Net Unlimited” in these terms, we mean Office Net Max, Office Net Unlimited+ and Office Net Unlimited with VDSL.

 Prices shown exclude GST

  • $13 modem postage fee applies
  •  Conditions and charges apply for non-standard installations
  • Available on a 24 month term only, early termination fees apply

Terms relating to Office Net Unlimited Broadband

  • Fibre and VDSL not available everywhere
  • Actual user speeds will vary and are affected by various factors including how you’re connected to the internet (using a Gigabit Ethernet cable is better than Wi-Fi, which could have a large impact on speed), the hardware and software used, number of devices connected, time of day, and where the data is downloaded from. In really good conditions on Office Net Max, we expect you’ll get download speeds of up to 700-900Mbps and upload speeds of up to 400-450 Mbps.
  • If we provide services to you over the UFB network you must:

(a) confirm that you have obtained your landlord’s consent (if you are not the property owner), to all works being undertaken at the property that may be required for you to receive the services as required by a Local Fibre Company (LFC); and
(b) Agree to be bound by the LFC (End User) Terms. These are the applicable standard terms issued by each LFC (as amended from time to time). Depending on your region, these terms may be viewed at vodafone.co.nz

Terms relating to Office Net Unlimited Voice

  • Office Net Tolls pricing rates apply for calls outside of standard Australia & NZ calling.
  • Office Net Unlimited plans use voice over broadband (VoIP) technology which means you'll no longer have a fixed landline for your calling.  Instead your calls will be delivered over your broadband connection.
  • You’ll need to make sure any existing services such as fax, EFTPOS and monitored security and medical alarms work with VoIP and Fibre technology. Check with your provider of these services before signing up to Office Net Unlimited plans.
  •  If there is a power or broadband outage you will be unable to make calls over your VoIP service including Emergency 111 calls.
  •  Although there is no guaranteed Quality of Service policy on VoIP over broadband, we do configure our equipment to prioritise voice on a best efforts basis.
  • To get set up, you’ll need to plug your handsets into the modem provided rather than into the jack point on the wall.
  • Unlimited calling is for standard person to person calls to standard NZ and Australian landlines and mobiles. The following call types are excluded: calls to international numbers, “0900”, “018”, “0161”, “0172” and “059” numbers, Inmarsat calls, switched digital (data) calls, collect calls, audio conferencing, calling card calls and all other call types not expressly specified in the Pricing Plan; These calls will be charged at the rates available on our website.
  •  Office Net Unlimited plans must not be used for auto-dialling, continuous call forwarding, telesales, contact centres, multiple simultaneous calling or any other activity we consider to be non-standard usage, or supply, resale, on-sale or any other supply to a third party.
  • Read your Office Net Unlimited Service Description and any additional terms and conditions on your sign up agreement for the full terms and conditions that apply. Vodafone Business terms apply.

Check out our voice over broadband FAQs for further information

 

Office Net Unlimited calling charges

Office Net Tolls per minute calling rates

Landline

Mobile

Standard New Zealand and Australia Calling

$0.00          

$0.00            

Canada, USA

$0.10

$0.10

Belgium, Brazil, Chile, China, Denmark, Finland, France, Germany, Hong Kong ,India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, UK

$0.10

$0.30

American Samoa, Argentina, Fiji, French Polynesia, New Caledonia, Western Samoa, Cook Islands, Tonga, Vanuatu, Papua New Guinea, Sri Lanka

$0.70

$0.70

All other countries other than those listed above

$0.90

$0.90

Assisted calls (per minute)

National

International

Direct Connect

$0.41

n/a

Directory Assistance

$0.75

$1.68

 

Office Net+ and Office Net with VDSL

  • Prices shown exclude GST.
  • $13 modem postage fee applies.
  • Fibre and VDSL not available everywhere.
  •  Office Net with VDSL uses voice over broadband (VoIP) technology which means you'll no longer have a fixed landline for your calling.  Instead your calls will be delivered over your broadband connection.
  • To get set up, you’ll need to plug your handsets into the modem provided rather than into the jack point on the wall.
  • For some broadband access types, a visit to your premises may be required to confirm availability and we may discover during installation that you are unable to receive broadband at your sites.
  •  If there is a power or broadband outage you will be unable to make calls over your VoIP service including Emergency 111 calls.
  •  Although there is no guaranteed Quality of Service policy on VoIP over broadband, we do configure our equipment to prioritise voice on a best efforts basis.
  •  You’ll need to make sure any existing services such as fax, EFTPOS and monitored security and medical alarms work with VoIP and Fibre technology. Check with your provider of these services before signing up to Office Net with VDSL.
  •  Actual speeds may vary.
  •  Available on a 24 month term only, early termination fees apply.
  •  500 included calling minutes are for standard person to person calls to NZ and International landlines and mobiles. The following call types are excluded: “0900”, “018”, “0161”, “0172” and “059” numbers, Inmarsat calls, switched digital (data) calls, collect calls, audio conferencing, calling card calls and all other call types not expressly specified in the Pricing Plan details; These calls will be charged at the rates available on our website.
  •  Office Net with VDSL may not be used for auto-dialling, continuous call forwarding, telesales, contact centres, multiple simultaneous calling or any other activity we consider to be non-standard usage, or supply, resale, on-sale or any other supply to a third party.
  • Conditions and charges apply for non-standard installations.
  • Business Tolls Standard pricing rates apply for calls outside of the included 500 minutes.
  • As per clause 7.2 of the Business Terms, if you decide to port out or terminate all of your phone lines under your Vodafone Office Net bundle, you will be automatically migrated to an alternate Pricing Plan; Business Broadband
  • See your Office Net+ and Office Net with VDSL Service Description and any additional terms and conditions on your sign up agreement for the full terms and conditions that apply.  Vodafone Business terms apply.

 Check out our voice over broadband FAQs for further information.

 

Office Net+ and Office Net with VDSL calling charges

Business Tolls Standard per minute calling rates

Landline

Mobile

First 500 minutes anywhere calling free (standard person to person calls), then calls charged as per rates below:

$0.00

$0.00

New Zealand

$0.05

$0.18

Australia

$0.09

$0.28 

Canada, USA

$0.10

$0.10

Belgium, Brazil, Chile, China, Denmark, Finland, France, Germany, Hong Kong ,India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, UK

$0.10

$0.30

American Samoa, Argentina, Fiji, French Polynesia, New Caledonia, Western Samoa, Cook Islands, Tonga, Vanuatu, Papua New Guinea, Sri Lanka

$0.70

$0.70

All other countries other than those listed above

$0.90

$0.90

Assisted calls (per minute)

National

International

Direct Connect

$0.41

n/a

Directory Assistance

$0.75

$1.68

 

Why choose Vodafone?

Connectivity icon

Connectivity

A network you can trust to keep you connected.

24/7 Service

24/7 Service

You'll get toll-free Business Service around the clock.

Effective innovation icon

Effective Innovation

Ready to deliver purposeful innovation to help your business

Global Capacity icon

Global Capability

Giving you access to global expertise solutions and partnerships.

Want to know more?

Please fill in the form below and one of our business specialists will contact you.

Please select a preferred contact method
main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo