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FAQs

How does reserving work?
  • When you order the new iPhone XS you automatically go into a queue on a first in first served basis. The first wave of stock will be limited so the earlier you order, the faster you will receive the new iPhone.

When I reserve a phone does it mean I’ve purchased it?
  • Yes it does. In order for us to keep your place in the queue, you are placing an order for your new phone. If you change your mind on the colour or variant, you will need to cancel your order and start again.

When will I get my phone?
  • Initial stock starts shipping on the 21st of September. Provided we have stock of your particular model, delivery can take from 1 – 3 days depending on where you live in NZ. Once we dispatch your new iPhone, you will receive a track and trace email with details to track your order

When am I charged for my plan or phone?
  • If you place an order via our retail stores, you will be charged for any upfront costs straight away. If ordering online, we may pre-authorise your credit/debit card with the up front payment amount but will only charge you on the day before your order ships. Your new plan starts on the same day we charge you for the order.

When will you update me on the progress of my order?
  • You’ll receive an order confirmation email straight after placing your order. Once your item is dispatched, we’ll send you a track and trace email. If we haven’t received stock of your particular iPhone variant, we’ll be in touch with you periodically to update on your order status.

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