What is happening with VodafoneTV?
The VodafoneTV service will close on Friday 30 September 2022. You don’t need to do anything right now. Check your email over the coming months as we’ll be in touch to guide you through the closure.

Why is VodafoneTV closing?
Four years ago, we set out to create a powerful entertainment solution with your favourite apps and content all in one place at an affordable price. VodafoneTV has brought entertainment to so many homes over these years. However due to the changing content landscape, VodafoneTV will close on 30 September 2022.

Do I need to return my VodafoneTV box?
Once you’ve stopped using your VodafoneTV, we recommend you recycle your VodafoneTV box via our recycling programme and we’ll send you a pre-paid return courier bag.

Can I continue to watch free to air television on VodafoneTV?
Yes, you don’t need to do anything right now. We’ll be in touch over the next few months to guide you through the closure and share advice on alternative solutions you might instead like to use to access the apps and content you currently enjoy on VodafoneTV (e.g. Smart TVs, Chromecast, and Freeview).

I brought my VodafoneTV box from a retail store. Can I get a refund?
You may be entitled to a refund depending on when you purchased and activated your VodafoneTV. This process will start in March/April 2022 and we will contact all customers who are eligible for a refund at that time.
Please Note: Refunds will be provided by Vodafone corporate office directly. They will NOT be available from any retail outlet that the box was purchased from.

Can I stop using VodafoneTV at any time?
Yes, as soon as you have found an alternative solution you can stop using VodafoneTV and ideally recycle the device or dispose of it responsibly using our recycling programme.
If you are a VodafoneTV Bundled customer (VodafoneTV is listed on your Broadband Bill), you should contact our Customer Care or Sales team to ensure the VodafoneTV service is removed from your account before the shutdown date of 30 September 2022. There is no contract term associated with the VodafoneTV service, so you can choose to do this at any time.

I was going to add Sky to my VodafoneTV can I still do this?
Yes of course! You can still add Sky channels as you normally would.

VodafoneTV Standalone customers (VodafoneTV is NOT listed on your Broadband bill) - You can still use the self-service VodafoneTV Customer Portal (www.vtv.nz) to add Sky packages.
VodafoneTV Bundled customers (VodafoneTV is listed on your Broadband bill) – As usual, you can contact our Customer Care or Sales team to add Sky packages.

If you add Sky packages before March 2022, we’ll be in touch to let you know when your billing will transition to Sky.

I never received an email or letter about the VodafoneTV closure why is this?
Best efforts were made to contact all VodafoneTV customers, but we understand we may not have reached you if we didn’t have your most up to date contact details.

Sure Signal is closing and now VodafoneTV why is this?
Technology is continually evolving, so we need to keep reviewing what products we offer to customers. We apologise for any inconveniences these two closures may have caused, and our priority is to ensure the transition is as smooth as possible for you.

How do I know I’m a VodafoneTV Bundled customer?
If you are a VodafoneTV bundled customer VodafoneTV will be listed on your Broadband bill.

What if my Broadband plan is still in contract?
Your Broadband contract is independent of VodafoneTV and nothing changes. There is no contract term associated with the VodafoneTV service.

Will my plan change now that VodafoneTV isn’t included?
As part of the VodafoneTV service closure we’ll be reviewing the Broadband plan you’re currently on. If anything needs to change, we’ll be in contact with you directly.

Can I change my Broadband plan now?
Yes, if you wish to change your Broadband plan now please contact our Customer Care or Sales team or visit your local Vodafone Retail store.

I have Sky on VodafoneTV – will that change?
Not anytime soon! We’re working closely with Sky to move your subscription directly to them. This transition will begin in February 2022. As part of our and Sky’s commitment to you, when your subscription moves, you’ll be able to get the same channels at the same price. You will eventually need to transition off VodafoneTV prior to its closure. Sky will contact you directly later next year to help you move to a Sky product that works best for you (options will include a brand-new internet-connected Sky Box launching in the middle of next year).

I was going to add Sky to my VodafoneTV. Can I still do this?
Yes of course! You can still add Sky channels as you normally would.

If your VodafoneTV is not listed on your Broadband bill - you can still use the self-service VodafoneTV Customer Portal (www.vtv.nz) to add Sky packages.

If your VodafoneTV is listed on your Broadband bill – As usual, you can contact our Customer Care or Sales team to add Sky packages.

Will the price of my Sky channels change?
No. You will be set up on the same channels, at the same price when you transition to Sky. There won’t be any interruption to your Sky service. The only immediate difference is your Sky service will now be billed by Sky instead of Vodafone.

Will I still get the same Sky channels?
Yes you will be set up on the same channels, at the same price when you transition to Sky.

How do I manage my Sky packages before the transition?
If your VodafoneTV is not listed on your Broadband bill - You can still use the self-service VodafoneTV Customer Portal (www.vtv.nz) to add Sky packages.

If your VodafoneTV is listed on your Broadband bill – as usual, you can contact our Customer Care or Sales team to add Sky packages.

However, as we transition you to Sky next year how you manage your Sky packages will change but we’ll let you know more, before this time.

What if I don’t want my Sky subscription anymore?
VodafoneTV Standalone customers (VodafoneTV is NOT listed on your Broadband bill) - You can still use the self-service VodafoneTV Customer Portal (www.vtv.nz) to change your Sky subscription.

VodafoneTV Bundled customers (VodafoneTV is listed on your Broadband bill) – You can contact our Customer Care or Sales team to change your Sky subscription.

Do I need to do anything right now?
Not at all! We want to make this transition as easy as possible for you. We will be back in touch in late January with next steps.

I don’t have a Sky satellite dish, can I still transition seamlessly to Sky?
Sky’s working on launching a number of new products next year, and their goal is to ensure your transition is as effortless as possible. Initially, you'll still be able to watch Sky on your VodafoneTV. However, you'll need to transition off your VodafoneTV prior to its closure on 30 September.

How do I know if I’m a VodafoneTV Standalone customer?
If you’re a VodafoneTV Standalone customer then VodafoneTV will NOT be listed on your Broadband bill.

What if I’ve recently purchased VodafoneTV Standalone?
You may be entitled to a partial refund depending on when you purchased and activated your VodafoneTV. This process will start in March/April 2022 and we will contact all customers who are eligible for a refund at that time.

Please Note: Refunds will be provided by Vodafone corporate office directly. They will NOT be available from any retail outlet that the box was purchased from.

How do I can keep watching my favourite apps and content once VodafoneTV has closed?
You don’t need to do anything right now. We’ll be in touch over the next few months to guide you through the closure and share advice on alternative solutions you might instead like to use to access the apps and content you currently enjoy on VodafoneTV (e.g. Smart TVs, Chromecast, and Freeview).