Retired - Termination fees for talkZoneZero

Breaking your talkZoneZero or talkZoneZero Plus contract

When do fees apply?

  • Termination – cancelling your contract.
  • Term changes – changing to a different plan or a different term.
  • Early re-sign – renewing your contract early

What are the fees? - Termination

The size of the fee depends on how early you're cancelling, and how many mobiles are involved.

talkZone plans (excludes talkZoneZero Plus)

24 month contracts0-6 months7-18 months19-24 months
36 month contracts0-12 months13-24 months25-36 months
TalkZone$700$525$245

talkZoneZero Stock footage

24 month contract0-6 months7-18 months19-24 months
Zone 4All NZ Mobile + Landline$1500$925$445
Zone 3Landline + Vodafone$1180$765$365
Zone 2Landline$940$645$305
Zone 1talkZoneZero Plus Base$700$525$245
36 month contracts0-12 months13-24 months25-36 months
Zone 4All NZ Mobile + LL$1500$925$445
Zone 3Landline + Vodafone$1180$765$365
Zone 2Landline$940$645$305
Zone 1talkZoneZero Plus Base$700$525$245

talkZoneZero Plus Mobile data plans

Prior to 20 February 2012

0-18 months19-24 months
200MB$180$30
500MB$180$30
1GB($44.39 per month)$180$55

After 20 February 2012
(data plans available prior to 20 Feb incur existing termination charges)

0-6 months7-12 months13-18 months19-24 months
250MB$785$560$450$450
1GB($20 per month)$785$560$450$450

These charges exclude GST, and apply to each mobile being cancelled.

Plan transfers

Switching fromTo
talkZoneZerotalkZoneZero 3x plus BasetalkZoneZero 3x +plus LandlinestalkZoneZero 3x plus Landlines & VFtalkZoneZero 3x plus all NZ
Choose 20$0$0$0$0$0
Choose 60 / Mobilize 50$0$0$0$0$0
Choose 120 / Mobilize 100$0$0$0$0$0
Choose 250 / Mobilize 200$0$0$0$0$0
Choose 600 / Mobilize 400$0$0$0$0$0
Choose 1100 / Mobilize 750$0$0$100$100$100
Choose 2000 / Mobilize 1500$100$100$0$0$0
talkZone$0$0$0$0$0
talkZoneZero$0$0$0$0$0
talkZoneZero 3x plus Base$0$0$0$0$0
talkZoneZero 3x plus Landlines$240$240$0$0$0
talkZoneZero 3x plus Landlines & VF$480$480$240$240$0
talkZoneZero 3x plus all NZ$800$800$800$560$0

For Plan Transfers between talkZoneZero and talkZoneZero Plus and our new Smart and Business Smart plans, penalty fees may apply. Please talk to your nearest Vodafone store, account manager or call us from your Vodafone mobile on 888 to find out more

Early re-sign fees

Sometimes it makes sense to renew your Vodafone contract before it ends. If that's possible on your contract, an early re-sign fee may apply.

  • 12 Month Contracts - Early re-signs are not possible until you have completed 10 months of your 12 month contract. Early re-signs are possible in months 11 and 12 without charge.
  • 24 Months - Early re-signs are not possible in the first 12 months. An early re-sign fee of $150 will apply from months 13 to 18 if you choose to re-sign onto a NEW term, however you will not receive a handset subsidy if you re-sign during this period. . Early re-signs are possible after 18 months without charge.
  • 36 Months - Early re-signs are not possible in the first 18 months. An early re-sign fee of $150 will apply from months 18 to 24 if you choose to re-sign onto a NEW term, however you will not receive a handset subsidy if you re-sign during this period. Early re-signs are possible after 24 months without charge.

There may be a better way

We might be able to sort out your contract issues in another way. Talk to your nearest Vodafone store, account manager or call us from your Vodafone mobile on 888.

What next?

If you definitely want to break the terms of your contract, visit your nearest Vodafone store or call us from your Vodafone mobile on 888.

Any fees will be added to your next bill.

Important things to know

Important things to know and Vodafone Offer Summary

Unlimited Broadband - Terms

Offer Summary

Ultra Fast Broadband with Home Phone - Cable Offer Summary

These terms are in addition to our standard Residential Broadband, TV and Fixed Line terms and conditions.

Terms for the Cable 2 months free offer .

Broadband

  • Stated speeds are based on theoretical maximums. Your actual broadband speed will vary depending on a number of factors including NZ and overseas networks, your modem and computer technology including wifi capability, internal home wiring, other environmental factors, and how many other people are using it at the time. Uploads and downloads count towards your monthly allowance.
  • If you’re switching to Vodafone your existing provider may charge you an early termination fee.
  • A wireless modem and standard broadband connection and wiring offer is available when you choose a contract term.
  • Broadband is not available in all areas.
BestMates for home phone

  • Your nominated numbers can be any NZ landline or NZ mobile number. International phone numbers, special numbers (such as a 0900 or 0800 number) or short codes are excluded.
  • You can change your nominated numbers at any time, however you can only change each nominated number once per month.
  • You can give each of your nominated numbers a unique description or nickname (eg. Mum, Friend, Sister, Boyfriend) so that you can easily identify each number belongs to. You can add, edit or remove a nickname label as often as you like.
  • BestMates for home phone is not available with Standard Broadband Naked and Ultra Fast Broadband Naked plans, business fixed line plans or as an Add-On to the home phone only service.
On Account mobile calling plan discount terms

  • A $10 discount per month applies to Ultra Fast Broadband when it is linked to an eligible Vodafone On Account mobile calling plan, which you or an employer pays for.
  • Eligible plans do not include Prepay, Mobile Broadband, Mobile data, TXT only, Free2Call, Biz Mobile, Biz Data, Invitation Mobile GSM and Free Access plans.
  • You can only have one On Account mobile calling plan monthly discount per broadband plan.
  • If you have an existing 12 month term discount of $10 per month it will automatically be replaced by the On Account mobile calling plan discount if you link your mobile number. You can only have one of these $10 discounts per broadband plan.
  • To receive the discounted monthly pricing for your home broadband plan, you have to have followed the process to link and validate your On Account mobile calling plan to your home broadband plan and remain on a validated On Account mobile calling plan.
  • Each validated On Account phone number may only be registered against one home broadband plan to receive the monthly discount.
  • The discount will cease to apply if you no longer have an eligible On Account mobile calling plan with Vodafone.
Home phone & calling

  • Phone features are an additional monthly charge to your home phone monthly fee.
  • The monthly fee for phone add-ons is charged in advance. If you cancel any of these services part way through the month you will still be billed to the end of the month.
Broadband hardware

  • Motorola SurfBoard SB5101 for 15Mbps/2Mbps connections.
  • Cisco DPC3008 for 50Mbps/2Mbps & 130Mbps/10Mbps connections.
  • Wireless router.

Network Status

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
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