SIM Swap

Do I need a new SIM card?

A woman looking puzzled and scratching her head
A woman looking puzzled and scratching her head
A woman looking puzzled and scratching her head
A woman looking puzzled and scratching her head

If you are switching your mobile number to Vodafone from another network, you will need a new Vodafone SIM card. We will send you a SIM card with your new plan.You may need to swap your current Vodafone SIM card if you upgrade your plan, or change to a phone that uses a different-sized SIM card.

If your mobile number has been blocked, or you have a SIM that has not been active on the Vodafone mobile network for more than 12 months, then a SIM swap is not the solution.

Contact us through one of our digital channels for further assistance: My Vodafone app, online chatbot TOBi, Website help and Online Shop.

Before you swap SIM cards.

Make sure you back up your contacts, TXT messages and any other data on your old SIM card to your phone's memory, otherwise you might lose them when you swap SIM cards.

Save

Save your contacts graphic
Save your contacts graphic
Save your contacts graphic
Save your contacts graphic

To ensure you don't lose any of your contacts, check whether any contacts are saved to your current SIM card. If they are, you'll want to transfer these to the phone's memory.

You can find out how to do this by using our interactive Device guides.

Swap

Due to a recent spate of SIM swap fraud occurring globally, we have discontinued the ability to complete a SIM swap online or through our contact centres. You will now need to request a SIM Swap through your nearest Vodafone retail store with photo ID. We apologise for any inconvenience.

Please note – there may be a $5 Charge for a Replacement SIM Card for certain scenarios.

You will need a valid NZ driver's license or passport details if you are requesting a SIM swap.

Sorted

Sorted
sorted for sim swap graphic
sorted for sim swap graphic
sorted for sim swap graphic

Please note: Processing your new connection through our network is usually immediate, but if we're really busy, it may take up to 24 hours.

Got a question?

Check out the most common questions and answers about swapping your SIM card.
SIM swap FAQs
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