Here are some errors your might receive and what they mean:
Error: You can only swap this mobile number again a month after your previous swap.
Reason: You can only SIM swap your mobile number once a month, if you need to SIM swap again please call us.You can only SIM swap your mobile number once a month, if you need to SIM swap again please call us.
Error: You have exceeded the number of times you can attempt this SIM swap.
Reason: There has been more than 3 attempts to SIM swap your mobile number online in the last 24 hours.
Error: We're having technical difficulties. Please try again later.
Reason: We’re having problems processing SIM swaps at the moment. This is usually due to a system issue and won't last very long. Try again in a short time.
Error: The new SIM card you have entered is not valid for a SIM swap. You need a FREE SIM card to carry out a SIM swap. Get one by dropping by a Vodafone store.
Reason: We can’t recognise the SIM card number you’re entering, double check that you’ve entered all details again. If you’re still unable to SIM swap give us a call or visit a Vodafone store.
Error: There is a problem with your connection. This order cannot be completed. Please call us on 777 on your mobile or 0800 800 021.
Reason: We’re having problems processing your SIM swap online, please call us on 777 or 0800 800 021.