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SIM Swap using My Vodafone

SIM Swap
3 easy steps to swap your SIM card
Do I need a new SIM card?

Do I need a new SIM card?

If you are switching your mobile number to Vodafone from another network, you will need a new Vodafone SIM card. We will send you a new SIM card with your new plan.

You may need to swap your current Vodafone SIM card if you upgrade or change your phone and need a different-sized SIM card .

Before you swap SIM cards

Make sure you back up your contacts , TXT messages and any other data on your old SIM card to your phone's memory, otherwise you might lose them when you swap SIM cards.

Save

To ensure you don't lose any of your contacts, check if any contacts are saved to your current SIM card. If they are, you'll want to transfer these to the phone's memory.

You can find out how to do this by using our interactive Device Guides

Save

Save

To ensure you don't lose any of your contacts, check whether any contacts are saved to your current SIM card. If they are, you'll want to transfer these to the phone's memory.

You can find out how to do this by using our interactive Device Guides

Save

Swap

The following video will tell you all you need to know when swapping your SIM card. Below are the simple steps you'll take to get sorted.

  1. Sign in to My Vodafone online or in the app and select SIM swap from the menu. Don't have My Vodafone yet? Register here or TXT App to 790.
  2. Enter your details
  3. Select mobile number to swap
  4. Enter new SIM’s serial number manually or use the barcode scanner
  5. Confirm your details
  6. Confirmation of SIM Swap request
swap

Here are some errors your might receive and what they mean:
 
Error: You can only swap this mobile number again a month after your previous swap.
Reason: You can only SIM swap your mobile number once a month, if you need to SIM swap again please call us.You can only SIM swap your mobile number once a month, if you need to SIM swap again please call us.
 
Error: You have exceeded the number of times you can attempt this SIM swap.
Reason: There has been more than 3 attempts to SIM swap your mobile number online in the last 24 hours.
 
Error: We're having technical difficulties. Please try again later.
Reason: We’re having problems processing SIM swaps at the moment. This is usually due to a system issue and won't last very long. Try again in a short time.
 
Error: The new SIM card you have entered is not valid for a SIM swap. You need a FREE SIM card to carry out a SIM swap. Get one by dropping by a Vodafone store.
Reason: We can’t recognise the SIM card number you’re entering, double check that you’ve entered all details again. If you’re still unable to SIM swap give us a call or visit a Vodafone store.
 
Error: There is a problem with your connection. This order cannot be completed. Please call us on 777 on your mobile or 0800 800 021.
Reason: We’re having problems processing your SIM swap online, please call us on 777 or 0800 800 021 to process your SIM swap
Error messages and their meanings 

Swap

The following video will tell you all you need to know when swapping your SIM card. Below are the simple steps you'll take to get sorted.

  1. Sign in to My Vodafone online or in the app and select SIM swap from the menu. Don't have My Vodafone yet? Register here or TXT App to 790.
  2. Enter your details
  3. Select mobile number to swap
  4. Enter new SIM’s serial number manually or use the barcode scanner
  5. Confirm your details
  6. Confirmation of SIM Swap request
swap

Here are some errors your might receive and what they mean:
 
Error: You can only swap this mobile number again a month after your previous swap.
Reason: You can only SIM swap your mobile number once a month, if you need to SIM swap again please call us.You can only SIM swap your mobile number once a month, if you need to SIM swap again please call us.
 
Error: You have exceeded the number of times you can attempt this SIM swap.
Reason: There has been more than 3 attempts to SIM swap your mobile number online in the last 24 hours.
 
Error: We're having technical difficulties. Please try again later.
Reason: We’re having problems processing SIM swaps at the moment. This is usually due to a system issue and won't last very long. Try again in a short time.
 
Error: The new SIM card you have entered is not valid for a SIM swap. You need a FREE SIM card to carry out a SIM swap. Get one by dropping by a Vodafone store.
Reason: We can’t recognise the SIM card number you’re entering, double check that you’ve entered all details again. If you’re still unable to SIM swap give us a call or visit a Vodafone store.
 
Error: There is a problem with your connection. This order cannot be completed. Please call us on 777 on your mobile or 0800 800 021.
Reason: We’re having problems processing your SIM swap online, please call us on 777 or 0800 800 021 to process your SIM swap
Error messages and their meanings 

Sorted

You're all done!

Note: Processing your new connection through our network is usually immediate, but if we're really busy, it may take up to 24 hours.

Now you can start taking advantage of our great services. Check out the other great tools available from My Vodafone, or grab a deal over at Fantastic Fridays. Learn more about your Vodafone mobile at our mobile help page.

Got a question?

Check out our SIM swap FAQs

Sorted

Sorted

You're all done!

Please note: Processing your new connection through our network is usually immediate, but if we're really busy, it may take up to 24 hours.

Learn more about your Vodafone mobile at our mobile help page.

Sorted
Help and Support Icon

Got a question?

Check out the most common questions and answers about swapping your SIM card.



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