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SIM Swap

Do I need a new SIM card?

Do I need a new SIM card?

If you are switching your mobile number to Vodafone from another network, you will need a new Vodafone SIM card. We will send you a new SIM card with your new plan.

You may need to swap your current Vodafone SIM card if you upgrade or change your phone and need a different-sized SIM card .

Before you swap SIM cards

Make sure you back up your contacts , TXT messages and any other data on your old SIM card to your phone's memory, otherwise you might lose them when you swap SIM cards.

Save

To ensure you don't lose any of your contacts, check if any contacts are saved to your current SIM card. If they are, you'll want to transfer these to the phone's memory.

You can find out how to do this by using our interactive Device Guides

Save

Save

To ensure you don't lose any of your contacts, check whether any contacts are saved to your current SIM card. If they are, you'll want to transfer these to the phone's memory.

You can find out how to do this by using our interactive Device guides

Save

Swap

Due to a recent spate of SIM swap fraud occurring globally, we have discontinued the ability to complete a SIM swap online. We apologise for any inconvenience.

To complete a SIM swap, please visit your nearest Vodafone retail store with photo ID.

If you are unable to get to a retail store, then please call us on 777 or 0800 438 448 to request a SIM swap.

Swap

Due to a recent spate of SIM swap fraud occurring globally, we have discontinued the ability to complete a SIM swap online. We apologise for any inconvenience.

To complete a SIM swap, please visit your nearest Vodafone retail store with photo ID.

If you are unable to get to a retail store, then please call us on 777 or 0800 438 448 to request a SIM swap.

Sorted

You're all done!

Note: Processing your new connection through our network is usually immediate, but if we're really busy, it may take up to 24 hours.

Now you can start taking advantage of our great services. Check out the other great tools available from My Vodafone, or grab a deal over at Fantastic Fridays. Learn more about your Vodafone mobile at our mobile help page.

Got a question?

Check out our SIM swap FAQs

Sorted

Sorted

You're all done!

Please note: Processing your new connection through our network is usually immediate, but if we're really busy, it may take up to 24 hours.

Learn more about your Vodafone mobile at our mobile help page.

Sorted
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Got a question?

Check out the most common questions and answers about swapping your SIM card.



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