If you are switching your mobile number to Vodafone from another network, you will need a new Vodafone SIM card. We will send you a SIM card with your new plan.
You may need to swap your current Vodafone SIM card if you upgrade your plan, or change to a phone that uses a different-sized SIM card.
If your mobile number has been blocked, or you have a SIM that has not been active on the Vodafone mobile network for more than 12 months, then a SIM swap is not the solution.
Contact us through one of our digital channels for further assistance: My Vodafone app, online chatbot TOBi, Website help and Online Shop.
Before you swap SIM cards.
Make sure you back up your contacts, TXT messages and any other data on your old SIM card to your phone's memory, otherwise you might lose them when you swap SIM cards.