Do I need a new SIM card?
If you are switching your mobile number to Vodafone from another network, you will need a new Vodafone SIM card.
If you've just signed up with us, we will send you a SIM card with your new plan. If you are ready to, you can order a SIM online.
You may need to swap your current Vodafone SIM card if you upgrade your plan, or if you change to a phone that uses a different-sized SIM card.
If your mobile number has been blocked, or you have a SIM that has not been active on the Vodafone mobile network for more than 12 months, then a SIM swap is not the solution.
Before you swap SIM cards.
Make sure that you back up your phone contacts, your TXT messages and any other data on your old SIM card to your phone's memory, otherwise you might lose them when you swap SIM cards.
To ensure you don't lose any of your contacts, check whether any contacts are saved to your current SIM card. If they are, you'll want to transfer these to the phone's memory.
You can find out how to do this by using our interactive Device guides.
Due to a recent spate of SIM swap fraud occurring globally, we have discontinued the ability to complete a SIM swap online or through our contact centres. You will now need to request a SIM Swap through your nearest Vodafone retail store with photo ID. We apologise for any inconvenience.
Please note – there may be a $5 Charge for a Replacement SIM Card for certain scenarios.
You will need a valid NZ driver's license or passport details if you are requesting a SIM swap.
Please note: Processing your new connection through our network is usually immediate, but if we're really busy, it may take up to 24 hours.