Stay safe while you're out

We’re operating in all Covid-19 Alert Levels – you can buy online, call or chat with us. Check our Store Locator for open stores and our COVID FAQ for details and updates.

Please beware of a TXT/SMS scam that infects mobile phones with a virus. If you receive any suspicious messages don’t click links or download any apps/updates. Read more about Flubot.

Tell someone your plans

We're now more connected than ever – and that means it's easier to stay in touch with friends and family before heading out.

Whether you’re walking home, heading for a night out, travelling or going tramping in the outdoors, we recommend you always let someone you trust know where you're going, and when you'll be back.
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New Zealand's Outdoor Safety Code

When you are heading outdoors specifically, we encourage you to follow the advice of the Police and Search and Rescue agencies and get familiar with the 5 simple steps of the Outdoor Safety Code in order to plan and prepare for a safe trip.

5 simple rules to help you stay safe:

1. Plan your trip

Seek local knowledge and plan the route you’ll take and the amount of time you can reasonably expect it to take.

2. Tell someone

Tell someone your plans and leave a date for when to raise the alarm if you haven’t returned.

3. Be aware of the weather

New Zealand’s weather can be highly unpredictable. Check the forecast and expect weather changes.

4. Know your limits

Challenge yourself within your physical limits and experience.

5. Take sufficient supplies

Make sure you have enough food, equipment, clothing and emergency rations for the worst-case scenario. Take an appropriate means of communication.

You can find more information, including the Boating and Water safety codes, by going to

Concerned for someone who hasn't returned?

  1. Try and call them – their plans may have changed and they forgot to keep you in the loop
  2. Contact the New Zealand Police

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