Turn on your mobile phone and it should automatically select a network. You’ll then receive a welcome TXT from us with details of roaming rates.
Didn't work? You can select a network manually. See our range of mobile user guides for step-by-step instructions.
Calls, TXTs, PXTs and voicemail
Making calls and sending TXTs
You need to add country codes to the beginning of all the numbers you call or TXT on your mobile, including the country you're in. For example to call a New Zealand number you replace the 0 at the beginning of the number with +64 (New Zealand’s country code), which means: 03 345 6789 becomes +64 3 345 6789 and 021 345 678 becomes +64 21 345 687. It costs 80 cents per TXT to send, unless you’re Daily Roaming in a Daily Roaming destination.
Receiving calls and TXTs
Your friends and family in New Zealand can use your number to contact you when you’re overseas. Callers outside New Zealand will still need to use New Zealand’s country code - i.e. the +64 then the number - even if they’re sitting right beside you.
Important: Incoming calls are included in Daily Roaming. Receiving calls in other destinations costs $1 per minute. If you have a mobile plan and you'd rather not receive calls, you can divert them using your mobile's 'Divert All' feature.
It's free to receive TXTs.
Find out more about
mobile calling features
In most destinations you can use the shortcode 707 to call your voicemail. When you can’t use 707 you’ll need to use +64 21 700 700 instead.
When you call your voicemail, you'll be asked to enter your mobile number and your 4-digit PIN. If you've forgotten your PIN call us for free from your mobile on 777 from a select range of countries - or 888 if you're a business customer, to change the PIN.