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Using your mobile on the plane

 In-flight Roaming

With Vodafone you can make calls and send TXTs on your mobile device during selected domestic and international flights. Your airline will be able to tell you if the flight you're on is set up for In-flight roaming.

In-flight roaming is not available on all flights and the use of In-flight roaming may be restricted by the airline to reduce cabin noise.

IMPORTANT: From the 1st of July 2017 you will no longer be able to use In-Flight data roaming to connect to the internet. To connect your mobile onboard a flight we have to use the network provided by the airline and due to the very high cost associated with this we are no longer offering this service. If you want to use data and the internet when you are on your flight ask about the WiFi data package options they have available onboard.

Note: Charges are over and above your mobile plan inclusions and are based on satellite connectivity. All prices listed are in NZD and inclusive of GST. All In-flight roaming charges will appear in the roaming section of your bill.

Benefits

  •  Available on selected domestic and international flights
  •  Make calls on your mobile, laptop or tablet
  •  New In-flight equipment ensures using your mobile is safe

How In-flight roaming works

Aircrafts are fitted with mobile in-flight equipment and you must activate roaming on your mobile account before you fly. You’ll get information on how to use In-flight roaming from crew members when you’re onboard.

  • In-flight roaming can only be used during the flight at cruise altitude i.e. above 4000 meters
  • Your mobile must be switched off during take-off and landing and when the 'no phone' sign is on
  • Your mobile must not be used in the aisles, lavatory or galley areas of the aircraft
  • Your mobile must be switched to 'vibrate' or 'quiet’


In-flight roaming is safe to use

The new in-flight equipment has been specifically manufactured and tested so passengers can safely use mobile phones onboard. This service is only available on select aircraft with in-flight equipment installed.

Using your mobile phone for making phone calls and TXTing is strictly prohibited on all other flights.

Will all mobile services be available to me?

You'll be able to make/receive calls and send/receive SMS normally but unable to retrieve voice mail.
 

Can I use the service on any flight with any airline?

Currently there are a limited number of airlines that offer the In-flight service:

http://www.vodafone.co.nz/cms/images/inflight-airlines.jpg


These airlines will only offer the service on specific flights. To find out whether your flight has the In-flight service available you'll need to contact the airline. Vodafone won't be able to provide you with any information about this. Also, during some flights the airline may disable the service to reduce cabin noise. Services may differ between airlines & routes. The cabin crew will tell you if some services are restricted for your flight.
 

What will it cost me to use?

There is no cost to receive an SMS however costs of other services depend on the airline used. All airlines listed except Emirates use the On-Air pricing shown in the table below. Emirates uses the Aeromobile pricing.

On-Air Pricing

Making a call $3.50/min
Receiving a call $2.00/min
Sending an SMS 80c per SMS
Data usage until 30 June 2017 $20/mb
Using data from 1 July 2017 Vodafone no longer offers In-Flight data roaming, please talk to your airline about on-board Wi-Fi packages

All prices include GST
 

Aeromobile Pricing

Making a call $8.00/min
Receiving a call $8.00/min
Sending an SMS $1.00 per SMS
Data usage until 30 June 2017 $30/mb
Using data from 1 July 2017 Vodafone no longer offers In-Flight data roaming, please talk to your airline about on-board Wi-Fi packages

All prices include GST
 

How do I get In-flight services?

In-flight services are a type of roaming service. If you're a business customer then you may have this by default on your connection. If you're a residential customer you'll need to contact us to have roaming added to your connection.
 

What can I expect when using the service?

Using your mobile with the In-flight service is virtually the same as how you'd normally call or TXT. However as the service is delivered by satellite, you may notice delays of up to 3 seconds on some voice calls.
 

Can I use my normal Vodafone mobile phone?

Yes. If you can currently use your mobile phone with Vodafone you'll be able to use this with the In-flight service.
 

How will charges for the In-flight service appear on my bill?

Any charges incurred will show under the Roaming section of your monthly invoice. The network/country ID will display as either On-Air or Aeromobile as per the pricing structures shown above.
 

 


Important things to know

  • Your Prepay connection will work automatically when roaming on both the On-Air & Aeromobile networks
  • In-flight Roaming will only work on selected aircraft that have In-flight Roaming equipment installed
  • Routes and destinations will vary subject to scheduling by airlines
  • You'll need to contact your airline directly to find out if In-flight Roaming is available on your flight
  • To use In-flight Roaming on domestic or international flights you must have Roaming set up on your mobile account before you fly
  • The use of In-flight Roaming may be restricted by the airline to reduce cabin noise
  • All call charges are per minute and will be rounded up to the next minute
  • Services are provided via satellite therefore you may notice speech delays of up to 3 seconds on voice calls
  • You are unable to retrieve Voicemail messages using In-flight Roaming services

 

Important things to know 
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