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In-flight roaming

Using your mobile on the plane

Frequently asked questions

Will all mobile services be available to me?

You'll be able to make/receive calls and send/receive SMS normally but unable to retrieve voice mail.

What will it cost me to use?

There is no cost to receive an SMS however costs of other services depend on the airline used. All airlines listed except Emirates use the On-Air pricing shown in the table below. Emirates uses the Aeromobile pricing.

On-Air Pricing

Making a call $3.50/min
Receiving a call $2.00/min
Sending an SMS 80c per SMS
Using data Vodafone no longer offers In-Flight data roaming, please talk to your airline about on-board Wi-Fi packages

All prices include GST

Aeromobile Pricing

Making a call $8.00/min
Receiving a call $8.00/min
Sending an SMS $1.00 per SMS
Using data Vodafone no longer offers In-Flight data roaming, please talk to your airline about on-board Wi-Fi packages

All prices include GST

What can I expect?

Using your mobile with the In-flight service is virtually the same as how you'd normally call or TXT. However as the service is delivered by satellite, you may notice delays of up to 3 seconds on some voice calls.

Can I use my normal Vodafone mobile phone?

Yes. If you can currently use your mobile phone with Vodafone you'll be able to use this with the In-flight service.

Can I use the service on any flight with any airline?

Currently there are a limited number of airlines that offer the In-flight service:

In-flight airlines

These airlines will only offer the service on specific flights. To find out whether your flight has the In-flight service available you'll need to contact the airline. Vodafone won't be able to provide you with any information about this. Also, during some flights the airline may disable the service to reduce cabin noise. Services may differ between airlines & routes. The cabin crew will tell you if some services are restricted for your flight.

How do I get In-flight services?

In-flight services are a type of roaming service. If you're a business customer then you may have this by default on your connection. If you're a residential customer you'll need to contact us to have roaming added to your connection.

How will charges for the In-flight service appear on my bill?

Any charges incurred will show under the Roaming section of your monthly invoice. The network/country ID will display as either On-Air or Aeromobile as per the pricing structures shown above.

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