So, when Healthpoint was tasked with improving the time-critical communications of a busy District Health Board (DHB), they turned to Vodafone to partner upon a reliable, effective text messaging solution that would get the most crucial of messages across loud and clear.
With a broad catchment area and the largest patient population in the country, Waitemata District Health Board has a huge responsibility for public safety. That’s why it’s imperative that when a health emergency occurs – for example, a natural disaster or outbreak of infectious disease – the DHB is able to quickly and clearly get the word out to its large network of primary healthcare providers.
This had sometimes proven challenging. Waitemata DHB’s system delivered urgent messages to the relevant primary healthcare organisations by fax and phone – meaning that if a health emergency did occur, every GP, pharmacy, community group and other healthcare provider in the area needed to be contacted individually. On top of this, primary health care providers were also often overloaded with a large number of messages that were duplicated, or not prioritised – adding more admin to an already busy environment.
Looking to improve communications, the DHB turned to Healthpoint – a specialist provider of health information systems. Healthpoint created the primary care communications platform Medinz. In what proved to be a hugely successful public-private partnership, Vodafone was also brought on board to advise on and provide a future-proofed text messaging solution within Medinz.