Skip to content

Healthpoint and Vodafone partnership

Ready to improve the emergency response of our busiest district health boards

Some messages are more important than others. When a health emergency strikes, getting the right information to the right person at the right time can mean the difference between life and death.

So, when Healthpoint was tasked with improving the time-critical communications of a busy District Health Board (DHB), they turned to Vodafone to partner upon a reliable, effective text messaging solution that would get the most crucial of messages across loud and clear.

With a broad catchment area and the largest patient population in the country, Waitemata District Health Board has a huge responsibility for public safety. That’s why it’s imperative that when a health emergency occurs – for example, a natural disaster or outbreak of infectious disease – the DHB is able to quickly and clearly get the word out to its large network of primary healthcare providers.

This had sometimes proven challenging. Waitemata DHB’s system delivered urgent messages to the relevant primary healthcare organisations by fax and phone – meaning that if a health emergency did occur, every GP, pharmacy, community group and other healthcare provider in the area needed to be contacted individually. On top of this, primary health care providers were also often overloaded with a large number of messages that were duplicated, or not prioritised – adding more admin to an already busy environment.

Looking to improve communications, the DHB turned to Healthpoint – a specialist provider of health information systems. Healthpoint created the primary care communications platform Medinz. In what proved to be a hugely successful public-private partnership, Vodafone was also brought on board to advise on and provide a future-proofed text messaging solution within Medinz.

How Vodafone and Healthpoint created an effective partnership

A shared vision

Public health is a complex system responsible for a large and diverse network of people and organisations. Recognising this, Vodafone and Healthpoint worked together with a shared commitment to finding a text messaging solution that was simple, effective and reliable, while also delivering the best value to stakeholders.

Complementary strengths

Vodafone was one of six industry partners involved in the project, with others including respected healthtech companies like Medtech Global and myPractice. According to Vodafone Business Development Manager, Dean Rawle, the fact that all parties were not only experts in their respective fields, but willing to work collaboratively toward a shared outcome meant the process was an efficient one: “Because of the number of stakeholders in the health sector it can be difficult to get projects across the line,” he explains. “But in this case we said ‘let’s do it’ and within two weeks we had set up our first test.”

Delivering value through development

Healthpoint Managing Director Kate Rhind says the project needed to adhere to a lean, agile development framework: “We don’t do anything unless it’s going to add value for the end user, and all our software development centres around this,” she says. “Instead of developing from specification, we develop from actually talking with users and testing.”

Working within this framework, Healthpoint developed Medinz, the primary care communications platform. Healthpoint conducted trials at each stage of development and implemented changes based on feedback – understanding that new systems would need to meet the complex needs of the health sector, as well as drive value. Kate concludes, “Vodafone understood our needs and delivered really quickly, really well – and it works.”

Waitemata DHB is ready to respond to emergency

  • The result of this process was a specially tailored text messaging system using Vodafone’s Ready Messenger solution that was configured to meet the unique needs of Waitemata DHB, based on the feedback provided throughout the collaborative process.
  • This included enabling Medinz to easily send out broadcast text messages, according to the preferences of all medical practitioners within their base.
  • The reliable web-based mobile messaging platform enables a single message to be sent out to multiple recipients at the same time (no more individual calls), while two-way messaging allows for responses to be sent and processed immediately.
  • Medinz provides three different levels of messaging so that busy staff can prioritise their response according to importance, enabling faster decision making and reducing administrative load.
  • All of this is directly integrated and run from Medinz via the Ready Messenger API, allowing them to reach their audience cost effectively and en-masse at any time, or at pre-set scheduled times.
  • Plus, it’s all backed by Vodafone’s extensive and secure network, so users can feel confident knowing that messages will always get through when they’re needed most, and that there’s 24/7 support should they need it. These are improvements that not only save time, but may ultimately save lives too.
  • Working together, Vodafone, Healthpoint and the other project partners delivered an innovative solution for a complex problem, in doing so setting a benchmark for urgent and emergency communications in New Zealand, and improving patient safety for Waitemata residents.
  • To find out how Vodafone can help you get ready for the future, contact your Account Manager or call 0508 249 777.

Want to know more?

Please phone 0508 249 777 or fill in the form below and one of our business specialists wil be in touch.
Please select a preferred contact method
main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo