A shared vision
Public health is a complex system responsible for a large and diverse network of people and organisations. Recognising this, Vodafone and Healthpoint worked together with a shared commitment to finding a text messaging solution that was simple, effective and reliable, while also delivering the best value to stakeholders.
Vodafone was one of six industry partners involved in the project, with others including respected healthtech companies like Medtech Global and myPractice. According to Vodafone Business Development Manager, Dean Rawle, the fact that all parties were not only experts in their respective fields, but willing to work collaboratively toward a shared outcome meant the process was an efficient one: “Because of the number of stakeholders in the health sector it can be difficult to get projects across the line,” he explains. “But in this case we said ‘let’s do it’ and within two weeks we had set up our first test.”
Delivering value through development
Healthpoint Managing Director Kate Rhind says the project needed to adhere to a lean, agile development framework: “We don’t do anything unless it’s going to add value for the end user, and all our software development centres around this,” she says. “Instead of developing from specification, we develop from actually talking with users and testing.”
Working within this framework, Healthpoint developed Medinz, the primary care communications platform. Healthpoint conducted trials at each stage of development and implemented changes based on feedback – understanding that new systems would need to meet the complex needs of the health sector, as well as drive value. Kate concludes, “Vodafone understood our needs and delivered really quickly, really well – and it works.”