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Robert Harris is a Ready Business

Robert Harris is a Ready Business

Robert Harris

Ready to serve free WiFi with award winning coffee – whilst operating more efficiently.

Robert Harris Coffee Roasters operates New Zealand’s best-known chain of retail café franchises. To help meet the needs of over 40 outlets across the country, Robert Harris support office is brewing up new ways to work.

Getting up to speed with technology

The café industry has completely reinvented itself since the first Robert Harris store opened in 1952. Often credited as the country that invented the ‘flat white’, New Zealand’s booming coffee culture has dramatically increased both café competition and customer expectations over the past twenty years. To keep pace, this heritage brand needed to be ready for a new way of working. That meant getting franchisees on board with WiFi,fast broadband and cloud services. So Franchise Manager David Thackery asked Vodafone how they could help.

 

What they did differently

Out with the old, in with the new. Shifting Robert Harris cafés from dial-up to Vodafone Office Net lets them run EFTPOS and broadband through the same line. That means speedier transactions and, as there’s no need for a dedicated EFTPOS line, franchisees save $40 a month on landline rental.

Free WiFi for customers. Vodafone Office Net lets Robert Harris café owners offer customers access to their WiFi for free (with 60MB limit per user, per 24 hours), without increasing their data bill.

Streamlining technology systems. Using Vodafone’s reliable broadband, franchisees are now using a cloudbased point of sale system that is more secure and gives easy access to real-time business data. It also means they’re using Xero to keep their accounting up-to-date.

Virtual reality. Remotely supporting franchisees all over the country is a reality for Robert Harris support office, which is planning on using Virtual Office technologies such as VOIP and video conferencing to keep in touch with franchisees on a more regular basis.

How we helped Robert Harris become a ready business

With a huge amount of data, Vodafone Office Net lets Robert Harris franchisees offer customers access to their WiFi for free (with 60MB limit per user, per 24 hours), without worrying about additional data charges or fixed costs.

  • Vodafone Office Net is a great value and scalable fixed line,calling and broadband package that can be customised to business needs.
  • Having the support of a dedicated Vodafone Account Manager helped Robert Harris support office introduce new ways of working to franchisees, while solving issues efficiently.
  • 500 anywhere calling minutes from their landlines let franchisees stay in touch with customers and suppliers anywhere in the world.
  • Office Net is available on VDSL, about three times the speed of standard ADSL.

 

To find out how you can benefit from becoming a Ready Business contact your Account Manager or call 0508 249 777
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