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Price adjustment

From 24 July 2019 you’ll see a line on your bill named “price adjustment”. This is because the Telco Levy Contribution charge of 99c incl. GST has been removed and the monthly price of your plan has increased by the same amount. Your total bill amount will stay the same.


When will this come into effect?

From 24 July 2019.  

What does this mean if you have a Vodafone pay monthly mobile or broadband plan?

Your total bill amount will stay the same. 

From 24 July 2019 you’ll see a line on your bill named “price adjustment” for 99c incl. GST.

This will be applied to any pay monthly mobile and broadband connections you may have with us.

Call us on 0800 438 448 from a landline or 777 from a Vodafone mobile if you have any questions about your bill.

What does it mean if you’re a Vodafone business customer?

Your total bill amount will stay the same. 

From 24 July 2019 you’ll see a line on your bill named “price adjustment” for 85c excl. GST.

The price adjustment applies to Business mobile and broadband connections that incurred the telecommunications levy contribution, depending on the agreement you have with us.

If you have any questions about your bill, please contact your Account Manager or call us on 0800 400 888 from a landline or 888 from a Vodafone mobile.

Can I cancel my contract?

The overall effect of this change is neutral, because the total amount of your bill remains the same.  You are entitled to cancel your contract, but you must pay an early termination charge if you terminate before the end of an agreed term.

Price adjustment FAQs

What is the price adjustment?

From 24 July 2019 you’ll see a price adjustment line on your bill. The Telco Levy Contribution charge has been removed and the price of your plan has increased by the same amount.  Your total bill amount will stay the same.

Is this a one-off charge?

No, this is an ongoing charge you will see on your bill each month.

Why have you increased my plan price?

Your plan price has increased, but the overall amount you pay Vodafone has not changed because we have stopped charging the separate Telco Levy Contribution.

The price adjustment is applied to which products?

  • On Account mobile plans
  • Home Phone Wireless
  • Rural Wireless Broadband
  • Home phone and broadband plans

The following products are excluded:

  • Vodafone TV
  • SKY TV
  • Prepay

Business mobile and broadband products also incur the price adjustment, depending on the agreement you have with us.

What is the Telco Levy Contribution?

The Government charges telecommunications providers a levy (Telecommunications Development Levy) which is spread across operators in the telecommunications industry. 

Vodafone introduced a Telco Levy Contribution across pay monthly mobile and broadband plans in December 2015.

For more information on the Telco Levy Contribution see www.vodafone.co.nz/telecommunicationslevy

Is Vodafone no longer charging a Telco Levy Contribution?

That’s correct. Vodafone will charge a Telecommunication Levy Contribution up to 23 July 2019 and the levy will no longer apply from 24 July 2019.  You will no longer see the levy on your bill from this date.

Has my plan price increased?

Yes your plan price has increased, but the overall amount you pay Vodafone has not changed. This is because we've removed the Telco Levy Contribution charge.

Do I need to change my automatic payments?

No, don’t worry you don’t need to make any changes because your total billed amount remains the same.

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