With Wifi Calling it’s easy to make and receive calls and texts in any location covered by Wifi across NZ or overseas, even when you have a weak or no mobile signal.
It works like a normal call, plus there’s no additional charge for Vodafone customers as it will come out of your plan’s minutes.
Easy to set up and even easier to use, simply check you have a compatible mobile phone that’s been updated with the latest software, then turn on Wifi Calling in your phone’s settings.
See below for more information including supported phones and frequently asked questions.
Check out our supported phones
Devices bought from third parties or other NZ telecommunications companies might not be compatible with Wifi Calling.
Over time, as new software is released and updated on phones, we expect more devices to be enabled for Wifi Calling.
- Samsung A01 (SM-A015F)
- Samsung A02s (SM-A025F)
- Samsung A03 (SM-A035F)
- Samsung A03s (SM-A037F)
- Samsung A10 (SM-A105G)
- Samsung A11 (SM-A115F)
- Samsung A12 (SM-A125F)
- Samsung A12 (SM-A127F)
- Samsung A13 (SM-A135F)
- Samsung A20 (SM-A205GN)
- Samsung A21s (SM-A217F)
- Samsung A22 (SM-A225F)
- Samsung A22 5G (SM-A226B)
- Samsung A23 5G (SM-A235F)
- Samsung A30 (SM-A305GN)
- Samsung A31 (SM-A315G)
- Samsung A32 (SM-A325F)
- Samsung A32 5G (SM-A326B)
- Samsung A33 5G (SM-A336E)
- Samsung A50 (SM-A505GN)
- Samsung A51 (SM-A515F)
- Samsung A52 (SM-A525F)
- Samsung A53 (SM-A536E)
- Samsung A70 (SM-A705MN)
- Samsung A71 (SM-A715F)
- Samsung A72 (SM-A725F)
- Samsung A73 5G (SM-A736B)
- Samsung A80 (SM-A805F)
- Samsung A90 (SM-A908B)
- Samsung Fold (SM-F900F)
- Samsung Fold2 5G (SM-F916B)
- Samsung Note 10 (SM-N970F)
- Samsung Note 10+ (SM-N975F)
- Samsung Note 10+ 5G (SM-N976B)
- Samsung Note 20 (SM-N980F)
- Samsung Note 20 5G (SM-N981B)
- Samsung Note 20 Ultra (SM-N985F)
- Samsung Note 20 Ultra 5G (SM-N986B)
- Samsung S10 (SM-G973F)
- Samsung S10+ (SM-G975F)
- Samsung S10e (SM-G970F)
- Samsung S20 (SM-G980F)
- Samsung S20 FE (SM-G780F)
- Samsung S20 FE (SM-G780G)
- Samsung S20 Ultra (SM-G988B)
- Samsung S20+ (SM-G986B)
- Samsung S20+ LTE (SM-G985F)
- Samsung S21 (SM-G991B)
- Samsung S21 FE (SM-G990E)
- Samsung S21 Ultra (SM-G998B)
- Samsung S21+ (SM-G996B)
- Samsung S22 5G (SM-S901E)
- Samsung S22 Ultra 5G (SM-908E)
- Samsung S22+ 5G (SM-S906E)
- Samsung Tab S7+ (SM-T976B)
- Samsung Tab A8 (SM-X205)
- Samsung Tab S8 (SM-X706B)
- Samsung Tab S8 Ultra (SM-X906B)
- Samsung Tab S8+ (SM-X806B)
- Samsung Xcover 4s (SM-G398FN)
- Samsung Xcover 4s (SM-G398FN)
- Samsung Xcover 5 (SM-G525F)
- Samsung Xcover Pro (SM-G715FN)
- Samsung Z Flip (SM-F700F)
- Samsung Z Flip 5G (SM-F707B)
- Samsung Z Flip3 5G (SM-F711B)
- Samsung Z Fold3 5G (SM-F926B)
- OPPO A53s
- OPPO A54
- OPPO A74
- OPPO A77 5G
- OPPO Reno8 Lite 5G
- OPPO X2 Lite
- OPPO X2 Pro
- OPPO X3 Lite
- OPPO X3 Pro
- OPPO X5
- OPPO X5 Lite
- OPPO X5 Pro
- Vodafone Smart E10
- Vodafone Smart P12
Got a question?
What is WiFi Calling?
How do I set up WiFi calling?
- Check if your phone supports WiFi Calling on the device list above.
- Make sure you’ve updated your phone to use the latest software.
- Turn on WiFi Calling on your phone.
- Connect to a WiFi network.
Android: Go to your smartphone's settings, search for WiFi Calling and turn it on or off (many Android devices list WiFi Calling under Call Settings).
Oppo: Turn on WiFi Calling in Settings > SIM card & mobile data > select SIM1/SIM2 > Wi-Fi calling
iPhone: Turn on WiFi Calling in Settings > Phone > Wi-Fi Calling. Visit the Apple website for information about how to turn on WiFi Calling on your iPhone for detailed steps.
Is WiFi Calling going to be available on my smartphone?
Newer-model Vodafone-bought VoLTE devices can use Wifi Calling. Some older model VoLTE phones such as iPhone 6 or parallel imported smartphones for example won't be able to connect due to manufacturer settings. A non-Vodafone iPhone 6S or newer model running iOS 15 should work with a Vodafone SIM.
To check if your device can use WiFi Calling, check out the list above. Additional phones will be listed in coming months.
Note: WiFi Calling will be available for Vodafone OneBusiness customers from December 8, 2021.
What if my phone won’t work with WiFi Calling, what can I do?
Does WiFi Calling cost extra?
What is a good WiFi Connection?
Please note: local interference and WiFi traffic load may impact the WiFi Calling experience at certain times.
My WiFi connection isn’t great; what options are available?
If you’re using an ADSL or VDSL connection that offers a weak WiFi signal, then upgrading to fibre or wireless broadband may be the best option for you. Please contact us to discuss your individual situation further.
How will broadband data usage be charged when I’m using WiFi Calling?
For Vodafone broadband customers (fibre, wireless broadband, VDSL, ADSL):
You will not be charged for broadband data used with Wifi Calling, which means you will only be charged once via your Vodafone mobile phone plan. This means you can still use Wifi Calling even if you have run out of broadband data in your bundle (even if you’re not on an Unlimited data plan).
If you use any other provider for your broadband connection:
You will be incurring charges for Wifi and broadband data with that provider. This applies to Farmside customers and any companies using the Vodafone network via a wholesale agreement.
Will my phone drop out when it uses WiFi Calling?
A non-VoLTE phone will use WiFi Calling in suitable conditions, but not hand in and out of cellular, so may cut out. For example: when calls try to transfer between the 2G/3G network and WiFi, they will cut out.
If you’re making an important phone call, we recommend ensuring you’ll be connected for the duration of the call to either: the 2G/3G mobile network, or a WiFi network. You can find the coverage area on our website: www.vodafone.co.nz/coverage/.
I bought my phone overseas. Can I use WiFi Calling?
Can I use WiFi Calling to call the emergency services?
When you are on Flight mode with WiFi turned on, and your phone is enabled to use WiFi Calling:
- iOS: you will be prompted to turn off Aeroplane Mode (Flight Mode) to continue the call over WiFi.
- Android: the device will switch off Aeroplane Mode (Flight Mode) and continue the call over WiFi.
Will I receive Emergency Mobile Alerts with WiFi Calling?
For more information about the Emergency Mobile Alert, please visit the Civil Defence website: https://www.civildefence.govt.nz/get-ready/civil-defence-emergency-management-alerts-and-warnings/emergency-mobile-alert/.
There is also a list of Emergency Mobile Alert capable phones on this government website: https://getready.govt.nz/prepared/stay-informed/emergency-mobile-alert/capable-phones/
Will WiFi Calling still work if there’s a power cut?
The 111 Code was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure. Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure without an independent power source. This is a fact of using modern communications technology – it’s is not unique to Vodafone or to New Zealand.
If you use WiFi Calling, you’ll be eligible to apply for the Vulnerable Consumer status if you (or someone in your household) is at particular risk of needing to call 111 emergency services for health, safety, or disability reasons, and you don’t have access to a traditional copper phone line. If you, or someone in your household, qualifies, Vodafone will work with you to determine the right alternative 111 contact solution for your particular needs, and at no cost to you.
Further information about the 111 Code and submitting an application to be added to the Vulnerable Consumer register is here: https://content.vodafone.co.nz/70/d9/2bd926584b4d91324f6a7f9f54c9/vulnerable-customer-application-form-feb-21.pdf
How will I know if WiFi Calling is being used?
Can I use WiFi calling overseas?
For example if you’re on a Prepay or Pay Monthly plan and call a NZ number using Wifi Calling while roaming overseas, this will come out of your plan allowance. If you call a local number in the country you’re travelling in, you’ll be charged the standard cost of calling an international number, like you would at home.
If you don’t have an active Prepay plan and still use Wifi Calling while overseas, you’ll be charged standard Prepay rates.
Please note: Calls will drop once you leave Wifi coverage and you will need to turn on Roaming to make a call.