With Wifi Calling it’s easy to make and receive calls or text messages (SMS) in any location covered by Wifi, even when you don’t have a mobile signal.
Simply set up Wifi Calling on a compatible phone to stay connected, once your phone has been updated to use the latest software.
Check out our supported devices
Devices bought from third parties or other NZ telecommunications companies might not be compatible with Wifi Calling.
Over time, as new software is released and updated on phones, we expect more devices to be enabled for Wifi Calling.
In October, we will release further details on Wifi Calling devices, including which devices are planned to support Wifi Calling over the coming months.
Devices are expected to be confirmed in October.
Got a question?
What is Wifi Calling?
Is Wifi Calling going to be available on my smartphone?
Newer-model Vodafone-bought VoLTE devices can use Wifi Calling. Some older model VoLTE phones such as iPhone 6 or parallel imported smartphones for example won't be able to connect due to manufacturer settings. A non-Vodafone iPhone 6S or newer model running iOS 15 should work with a Vodafone SIM.
To check if your device can use Wifi Calling, check out the list above. Additional phones will be listed in coming months.
What if my phone won’t work with Wifi Calling, what can I do?
When will Wifi Calling be enabled on my device?
After Apple releases its latest iOS software updates, iPhone 6S devices and above will be enabled for Wifi Calling. Then, over the following months, more smartphones will be enabled for Wifi Calling. The device list on our website will be updated regularly.
Does Wifi Calling cost extra?
How will broadband data usage be charged when I’m using Wifi Calling?
For Vodafone broadband customers (fibre, wireless broadband, VDSL, ADSL):
You will not be charged for broadband data used with Wifi Calling, which means you will only be charged once via your Vodafone mobile phone plan. This means you can still use Wifi Calling even if you have run out of broadband data in your bundle (even if you’re not on an Unlimited data plan).
If you use any other provider for your broadband connection:
You will be incurring charges for Wifi and broadband data with that provider. This applies to Farmside customers and any companies using the Vodafone network via a wholesale agreement.
How do I set up Wifi calling?
- Check if your phone supports Wifi Calling on the device list above.
- Make sure you’ve updated your phone to use the latest software.
- Turn on Wifi Calling on your phone.
- Connect to a Wifi network.
Android: Go to your smartphone's settings, search for Wifi Calling and turn it on or off (many Android devices list Wifi Calling under Call Settings).
iPhone: Turn on Wifi Calling in Settings > Phone > Wi-Fi Calling. Visit the Apple website for information about how to turn on Wifi Calling on your iPhone for detailed steps.
If you can't find how to turn on Wifi Calling on your phone, check that it's turned on in your My Vodafone account:
- My Vodafone > Services and Extras > Calling options
- My Vodafone app > Manage Bars & Extras > Buy and manage extras > Calling options
Will my phone drop out when it uses Wifi Calling?
A non-VoLTE phone will use Wifi Calling in suitable conditions, but not hand in and out of cellular, so may cut out. For example: when calls try to transfer between the 2G/3G network and Wifi, they will cut out.
If you’re making an important phone call, we recommend ensuring you’ll be connected for the duration of the call to either: the 2G/3G mobile network, or a Wifi network. You can find the coverage area on our website: www.vodafone.co.nz/coverage.
I bought my phone overseas. Can I use Wifi Calling?
Can I use Wifi Calling to call the emergency services?
When you are on Flight mode with Wifi turned on, and your phone is enabled to use Wifi Calling:
- iOS: you will be prompted to turn off Aeroplane Mode (Flight Mode) to continue the call over Wifi.
- Android: the device will switch off Aeroplane Mode (Flight Mode) and continue the call over Wifi.
Will I receive Emergency Mobile Alerts with Wifi Calling?
For more information about the Emergency Mobile Alert, please visit the Civil Defence website: https://www.civildefence.govt.nz/get-ready/civil-defence-emergency-management-alerts-and-warnings/emergency-mobile-alert/. There is also a list of Emergency Mobile Alert capable phones on this government website: https://getready.govt.nz/prepared/stay-informed/emergency-mobile-alert/capable-phones/
Will Wifi Calling still work if there’s a power cut?
The 111 Code was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure. Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure without an independent power source. This is a fact of using modern communications technology – it’s is not unique to Vodafone or to New Zealand.
If you use Wifi Calling, you’ll be eligible to apply for the Vulnerable Consumer status if you (or someone in your household) is at particular risk of needing to call 111 emergency services for health, safety, or disability reasons, and you don’t have access to a traditional copper phone line. If you, or someone in your household, qualifies, Vodafone will work with you to determine the right alternative 111 contact solution for your particular needs, and at no cost to you.
Further information about the 111 Code and submitting an application to be added to the Vulnerable Consumer register is here: https://content.vodafone.co.nz/70/d9/2bd926584b4d91324f6a7f9f54c9/vulnerable-customer-application-form-feb-21.pdf