Local Virtual Store - Online help and advice for Kiwis from Kiwis Local Virtual Store - Online help and advice for Kiwis from Kiwis
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Vodafone’s Local Virtual Store for support, advice and sales.

Introducing Local Virtual Store - a great way to get real-time help and advice from our local team while browsing our website. Using the call back window at the bottom right of your screen, you can connect one of our New Zealand based experts, and they'll call you right back. Plus, there's no need to go in to a store as we're open 8.30am - 7.00pm, seven days a week.

Our super-friendly and knowledgeable team are based all over New Zealand, so chances are, if you're from the South Island you'll be speaking to Bryce from Wanaka, or Stevie from Dunedin. If you hail from the North, it might be Julie from Auckland, or Mohammed from Manukau. We know that local questions need local answers.
Locally based team icon

Locally based team
Experts icon

Experts from Vodafone retail stores
Open extended retail hours

Open extended retail hours
Kudos to #vodafone Kudos to #vodafone

Did you know?

During the Covid-19 lockdown we redeployed many of our awesome retail teams to the Local Virtual Store. We had them all set-up and working remotely from their homes across the country within 48 hours - so they were ready to handle the 239% increase in call volumes.

Meet some of our team

Bryce from Wanaka
Bryce from Wanaka
Bryce from Wanaka
Bryce from Wanaka
Bryce from Wanaka

Customer feedback: "Very happy to be speaking to someone from the region that is familiar with the local area. Requesting new Fibre broadband cabling to be installed. All my questions were answered and new Fibre broadband all sorted over the phone in one phone call."
Jade from Auckland
Jade from Auckland
Jade from Auckland
Jade from Auckland
Jade from Auckland

Customer feedback: "I did not realise how easy it was to do it online. I had to reconfirm with your staff member (Jade) if there was anything else I needed to do because the process to transfer from VDSL to fibre was easy as cheese."
Stevie from Dunedin
Stevie from Dunedin
Stevie from Dunedin
Stevie from Dunedin
Stevie from Dunedin

Customer feedback: "Stevie was a great help and explained everything so clearly. It was also brilliant to be rung back so very quickly as ringing in the past has often been a real chore. Thank you"
Julie from Queen Street, Auckland
Julie from Queen Street, Auckland


Julie from Queen Street, Auckland

Customer feedback: "How amazing to actually be able to speak to a real person at this time of night on a Sunday. Really appreciated the availability and we sorted my query quickly and easily. This has not been my experience before, so great job Vodafone :-)"
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