What can I do about my speed?
There’s a bit of a checklist here, but don’t worry, even doing half of these will probably make your browsing and downloading a whole lot speedier.
Make sure you have the right connection for your home
If you’ve got a full house of internet users, or even just a couple of particularly data-hungry occupants, you might be overloading your connection. Ultra Fast Fibre or Ultra Fast Cable Broadband are worth looking into. The lightning fast speed allows more people to stream, download and game at the same time.
To check if you can get Fibre or Cable in your area, use our address check.
Try adding Wi-Fi Access points
If your internet is slower in certain areas of the house, look into Wi-Fi Access points (APs), which boost Wi-Fi signal where it is weak or non-existent.
For best performance, look for APs with:
3x3 antenna setup or MIMO aerials.
These can be purchased from your local tech store. Consider our Mesh Wi-Fi system.
Check out your modem
Give your modem a restart and quick check. To restart, turn the power off at the wall, and wait 10 seconds before flicking it back on again. Then ensure that your DSL light is lit, and that the HTML cable is securely plugged into the splitter. Your modem should also be in a central place, up high.
Upgrade your modem
If your modem is a few years old, or you’re having to restart it a lot, it’s probably time for a new one. Talk to us about the best device for your broadband plan and home.
Check your broadband filters
Check that broadband filters (also known as 'line filters') are installed on all your phone jack points that have phones, answerphones, fax machines, health alarms etc. connected.
Look at getting a splitter
If you have a home alarm, look at getting a splitter (like a master filter) installed. This splits the broadband connection from the alarm system so that they don’t interfere with each other. Splitters also come in handy if you have more than 5 phone jack points in your house. You can also run an isolation test to determine if you need a splitter. To do this, disconnect all of your devices, then test your modem in different jack points. If there’s a difference in speed, we’d recommend getting a splitter. It’s easy to get one installed, just chat to our broadband specialists.
Don't use long extension cords
Using long or poor quality extension cords between your modem and its jack point can slow broadband speed. Also check to make sure that furniture isn’t on top of the cord, that people aren’t walking across it regularly, and that none of your pets have had a nibble. Ideally, your modem should have a single short cable connecting it to the jack point (or filter).
Move appliances away from your modem
Ensuring that home appliances like your TV, stereo, lighting, microwave, baby monitor, fish tank, cordless phone, fridge and washing machine are at least 2 metres away from your wireless modem reduces the chance of interference.
Regularly test your modem speed
You can check your connection speed at any time with our easy broadband speed test
Update your software regularly
Your modem or broadband connection may not be the cause of slow speed. Make sure your PC, laptop and tablet devices are running the latest operating systems.
Viruses and adware can also drastically slow down your connection speed. If you don’t have any security software, talk to us about the best way to protect your devices from viruses.