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Supporting our customers through Covid-19

We’re operating in all Covid-19 Alert Levels, so you can still buy online, call or chat with us. Our Store Locator has details of which stores are open. If you are in hardship we can help. Please check our COVID FAQ for details and all updates.

A message from our CEO, Jason Paris

Jason Paris, CEO Jason Paris, CEO

Kia ora,

Since early 2020 Aotearoa has felt the effects of the global pandemic, riding the rollercoaster of different alert levels and the impacts that they place on our businesses, our families, our communities.

Connectivity has never been more important. We’ve seen large spikes in data usage and voice calling as we stay in touch with loved ones, and digital adoption accelerate by approximately five years as have found ways to work, learn and play remotely. Many workplaces have adopted free-range working solutions permanently as they realise the benefits and opportunities it provides, not just in lockdown.

Our teams continue to work around the clock to ensure we keep Aotearoa connected. At Level 3 & 4 we turn our retail stores into Essential Connectivity Hubs, taking bookings for essential services. We also remain available through our customer care channels, particularly digitally. We continue to share topical news from Vodafone at news.vodafone.co.nz and keep Vodafone’s Business Continuity Plan for the pandemic up-to-date in this changing environment.

Kia kaha, we’ve got this New Zealand.

Nāku iti nei, nā.
Jason Paris, CEO

Tips for working remotely & staying connected

Keeping secure when working from home


Cyber security is as important out of the office as when you are in the office.
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Tips for working from home


Get set up and working from home easily and productively with these simple tips.
Read more (PDF)

Keep your team connected


Discover the best communication tools to keep your team connected to suppliers, customers and each other.
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Preparing for disruption to the workforce

What does your business need to do to ensure that business and customer impacts are kept to a minimum.
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Essential tech for working from home


Some of our customers have been asking how we’ve been working throughout COVID-19. If you’re new to this way of working, here are some things to consider.
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Preparation is key for businesses


Lindsay Zwart, Business Director at Vodafone New Zealand discusses the key areas to think about in your business continuity plan.
Read more

Looking to get in touch?

Find out all the different ways we can help you here.

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