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Supporting our customers through COVID-19

A message from our CEO, Jason Paris

Kia ora,

Connectivity has never been more important to Kiwis. Staying in touch virtually with loved ones and workmates is super important for our nation’s wellbeing and economy as we weather the COVID-19 storm.

Our teams are working around the clock to ensure we keep Aotearoa connected via our awesome mobile and broadband networks.

We’ve compiled some tips to help you navigate the new normal – whether you are a business owner, remote worker, parent trying to help kids learn, or simply keeping yourself entertained. We will continue to share topical news via our news site at news.vodafone.co.nz, so check there for any updates.

We are doing absolutely everything we can to help our customers, but self-isolation efforts mean you will likely experience delays if you try to phone our call centres. Instead, please use our awesome online support channels as we all adapt to this unprecedented situation.

Kia kaha. Nāku iti nei, nā.

Jason Paris, CEO

Tips for working remotely & staying connected

Keeping secure when working from home

Keeping secure when working from home

Cyber security is as important out of the office as when you are in the office.

Read more

Tips for working from home

Tips for working from home

Get set up and working from home easily and productively with these simple tips.

Read more (PDF)

Keep your team connected

Keep your team connected

Discover the best communication tools to keep your team connected to suppliers, customers and each other.

Read more

How to keep your phone (and other digital devices) clean

How to keep your phone (and other digital devices) clean

What hygiene precautions should we be taking with our smartphones and tablets?.

Read more

5 ways to get your team working remotely

Essential tech for working from home

Some of our customers have been asking how we’ve been working throughout COVID-19. If you’re new to this way of working, here are some things to consider.

Read more

Lindsay Zwart - Business Director at Vodafone New Zealand

Preparation is key for businesses

Lindsay Zwart, Business Director at Vodafone New Zealand discusses the key areas to think about in your business continuity plan.

Read more

Looking to get in touch?

Due to precautionary measures around COVID-19 in New Zealand and internationally our call wait times are going up. If you can use a digital way of contacting us, please do.

Vodafone App
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TOBi

Vodafone NZ's social media pages are monitored between 8am-9pm every day of the year, including FacebookLinkedInInstagram and Twitter.

You can also use these digital channels: My Vodafone app, Online chatbot TOBi, website help and online shop.

Our retail stores are open under NZ Alert Level Two guidelines and we will be taking all necessary measures to keep our customers and staff safe while in store. See our store guidelines and opening hours here.

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