What affects your coverage?

Understand what issues disrupt your mobile signal and what you can do to resolve them

Your Environment

Sometimes the construction materials used in your home or office could be blocking your phone signal. Materials like wire mesh, sheet metal, certain types of insulation and reinforced concrete have been found to block phone signals and lead to loss of connectivity.

How can you improve your network reception?

If you experience frequent dropped calls or lack of connectivity inside your home or office building, we recommend installing our Sure Signal device. This device uses your Vodafone fixed broadband to boost the 3G mobile signal throughout your house or office, giving you more bars on your mobile and enhanced call quality.

Your Phone

There are chances your phone itself may be the reason for poor connectivity. If the internal antenna has been damaged (due to drops or exposure to water), it may lead to dropped calls. Your phone may also limit connectivity if the battery lacks sufficient power.

Have you purchased your phone from another mobile provider or a Parallel Importer?

If your phone has been purchased from a parallel importer, the fault may be in your specific handset when it was purchased from overseas by an importer. You could take it in for servicing or you could consider upgrading to the latest 4G phone with a great deal.

Your Location

When you make a call, your phone’s signal is picked up by the nearest cell site. Your phone call will stay active as long as you’re within range of this site.

If you’re on the move the phone’s signal jumps from one cell site to the next to keep the call going. If many calls are being transferred to a particular site or if there’s a software glitch, you might lose connectivity.

Dead spots are also why you might lose connectivity. In rural areas, dead spots exist because the distance between cell sites is quite large. In urban areas, dead spots could be because the signal is blocked by buildings or you are too far underground for the signal to reach your phone (e.g. basements and parking garages.)

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Frequently Asked Questions

Check out the most common questions and answers about the Vodafone mobile network