Skip to content

Help with your mobile signal

Mobile network connection varies from location to location

When you make a call, your phone’s signal is picked up by the nearest cell site. Your phone call will stay active as long as you’re within range of this site.

If you’re on the move the phone’s signal jumps from one cell site to the next to keep the call going. If many calls are being transferred to a particular site or if there’s a software glitch, you might lose connectivity.

Dead spots are also why you might lose connectivity. In rural areas, dead spots exist because the distance between cell sites is quite large. In urban areas, dead spots could be because the signal is blocked by buildings or you are too far underground for the signal to reach your phone (e.g. basements and parking garages.)

Check network status

Mobile without network connection

There are chances your phone itself may be the reason for poor connectivity. If the internal antenna has been damaged (due to drops or exposure to water), it may lead to dropped calls. Your phone may also limit connectivity if the battery lacks sufficient power.

Quite often, the simplest solution is to turn your phone off and on again to re-establish a network connection.

Have you purchased your phone from another mobile provider or a Parallel Importer?

If your phone has been purchased from a parallel importer, the fault may be in your specific handset when it was purchased from overseas by an importer. You could take it in for servicing or you could consider upgrading to the latest 4G phone with a great deal.

Vodafone Sure Signal

Sometimes the construction materials used in your home or office could be blocking your phone signal. Materials like wire mesh, sheet metal, certain types of insulation and reinforced concrete have been found to block phone signals and lead to loss of connectivity.

How to improve your network reception

If you experience frequent dropped calls or lack of connectivity inside your home or office building, we recommend installing our Sure Signal device. This device uses your Vodafone fixed broadband to boost the 3G mobile signal throughout your house or office, giving you more bars on your mobile and enhanced call quality.

Help and Support Icon

Frequently Asked Questions

Check out the most common questions and answers about the Vodafone mobile network

main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo
Close dialog