Man talking on the phone

Reliable connection

Doing our best to make sure you and your family stay connected at all times.

We’re operating in all Covid-19 Alert Levels, so you can still buy online, call or chat with us. Our Store Locator has details of which stores are open. If you are in hardship we can help. Please check our COVID FAQ for details and all updates.
Vodafone Always Connected

We know you love to be online, especially at home. That’s why if you have your home broadband with Vodafone and one of our latest mobile plans, we’re making sure you and your family stay connected
Our ‘Always Connected’ promise
Our ‘Always Connected’ promise

Our ‘Always Connected’ promise

If your home broadband stops working and we can’t fix it straight away, we’ll use NZ’s leading mobile network to give you enough mobile data so everyone in your house stays connected while we get it sorted. We call it our ‘Always Connected’ promise.The data can be applied for up to four eligible Vodafone consumer mobiles in your household. And, by setting up Wi-Fi hotspots from these mobiles, you can instantly connect all other devices in your home.

Always Connected data is available for a period of seven days once allocated. It will expire either once you have used up the data allowance, or at the end of the seven days. Should issues persist outside of the seven day window, you may apply to extend the Always Connected period.
Always Connected data is for use in New Zealand only.
Always Connected data is in addition to your base plan data and will be used before your normal plan data allowance.
Cartoon image of a girl with mobile network tower behind.
Cartoon image of a girl with mobile network tower behind.
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Minimising outages to keep you connected


We know how important it is to stay connected, and how frustrating it is when your internet or phone connection goes down. But sometimes it does happen.

Outages can occur for two reasons: planned outages allow us to carry out essential upgrades to provide better coverage in future, while unplanned outages occur when something unexpectedly goes wrong and disrupts service.

We have people working 24/7 to minimise disruption and get connectivity back and up and running as quickly and safely as we can.

To see if there’s an outage in your area, visit vodafone.co.nz/outages

Network timeline

We’ve invested billions of dollars into our mobile and fixed networks to provide remarkable technology solutions to improve lives and businesses around Aotearoa New Zealand.
1993 - 2G arrives, Built to handle mobile calls and TXTs.
1993 - 2G arrives, Built to handle mobile calls and TXTs.
1993 - 2G arrives, Built to handle mobile calls and TXTs.
1993 - 2G arrives, Built to handle mobile calls and TXTs.
2G arrives
Built to handle mobile calls and TXTs.
2005 - 3G arrives
2005 - 3G arrives
2005 - 3G arrives
2005 - 3G arrives
3G arrives
Mobile calls, internet access, video calls in more than 97% of where Kiwis live, work and play.
4G and HD Voice is live
4G and HD Voice is live
4G and HD Voice is live
4G and HD Voice is live
4G and HD Voice is live
We launched 4G, the world's best and fastest mobile technology with HD Voice crystal clear calling.
2019 5G mobile is live
2019 5G mobile is live
2019 5G mobile is live
2019 5G mobile is live
5G mobile is live
Vodafone ensured NZ was the 22nd country globally to launch the fifth generation mobile network

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
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