Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Vodafone Smartphone Diagnostics

Vodafone Smartphone Diagnostics

Help to keep your device trouble free

Your mobile is important to you so we want to help you make sure it’s working at its best all the time. So, we're introducing Smartphone Diagnostics, the simple way to keep your mobile phone safe, secure and trouble free.

Use Vodafone Smartphone Diagnostics to quickly identify problems and fix them easily without having to visit a Vodafone shop or send your mobile device off for repair.

Most mobile phone issues are software related and can be fixed in minutes. Smartphone Diagnostics helps you understand these problems and provides simple on-screen guides on how to fix them.

It's available for Android and iOS smartphones through the app stores.

Keep your device trouble free

With an easy menu and helpful on-screen guides, you’ll be able to identify and fix several common software-based issues on your smartphone.

Here are some of the tests you can run through the app:

  • Performance - Checking your mobile’s memory, storage and general well-being
  • Screen - Looking out for screen faults and making sure your colours are vibrant
  • Audio - Ensuring your microphone, headset jack and built-in speaker are all in working order
  • Camera - Helping to make sure your selfies are just right.

And if something is definitely not right, we’ve built in answers to help you fix the issue. If that's not possible then the Store Locator tool is right there, so you can find the nearest source of Ninja help quickly and easily.

The Smartphone Diagnotics app is provided free of charge.

Data charges may apply to download and use the app.

Vodafone Smartphone Diagnostics app will help you keep your mobile on top form

Your mobile is important to you so we want to help you make sure it’s working at its best all the time. So, we're introducing Smartphone Diagnostics, the simple way to help keep your mobile phone safe, secure and trouble free.

Use Vodafone Smartphone Diagnostics to help identify problems quickly and fix them easily without having to visit a Vodafone shop or send your mobile device off for repair.

Most mobile phone issues are software related and can be fixed in minutes. Smartphone Diagnostics helps you understand these problems and provides simple on-screen guides on how to fix them.

Help keep your device trouble free

With an easy-to-follow menu and helpful on-screen guides, you’ll be able to identify and fix several common software-based issues on your smartphone.

Here are some of the tests you can run through the app:

  • Performance - Checking your mobile’s memory, storage and general well-being
  • Screen - Looking out for screen faults and making sure your colours are vibrant
  • Audio - Checking your microphone, headset jack and built-in speaker are all in working order
  • Camera - Helping to make sure your selfies are just right.

And if something is definitely not right, we’ve built in answers to help you fix the issue. If that's not possible then the Store Locator tool is right there, so you can find the nearest source of Ninja help quickly and easily.

The Smartphone Diagnostics app is provided free of charge. Data charges may apply to download the app.

Download Smartphone Diagnostic app

Download Smartphone Diagnostics app

Smartphone Diagnostics app for Android is available to download from the Google Play Store.

Google play

Smartphone Diagnostics app for iOS is available to download from Apple App Store.

http://www.vodafone.co.nz/cms/images/download.jpg


Important things to know

  • To use the Smartphone Diagnostics app, you need to have a phone running on the Android operating system version 4.4 or later, iOS 8 or later. Smartphone Diagnostics is not available for Windows devices.
  • The Smartphone Diagnostics app is provided to you free of charge and you will not be charged for installing the app.  You may be charged for the use of data to download it.
  • Smartphone Diagnostics app T&Cs apply
Important things to know 
main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube
Close dialog