Skip to content

Insurance for your mobile phone

If you are an On Account customer, PhoneInsure mobile insurance covers the cost of replacing or repairing your mobile if it’s lost, stolen and if it’s accidently or maliciously damaged. All with minimal fuss so you can get right back to your mobile life.

For full policy and benefit terms and conditions  please read PhoneInsure policy document


  •  Protect your mobile with cover for loss, theft and accidental or malicious damage
  •  Worldwide cover when roaming on Vodafone NZ
Business man

How to get PhoneInsure

We insure all the latest smartphones.

You can purchase PhoneInsure within the first 30 days of buying or upgrading to a new mobile. We’ll simply add the premium to your Vodafone bill.

Call us on 777 from your mobile


0800 800 021 from a landline, or visit a Vodafone store.

We've got you covered

PhoneInsure covers you for:

  • Damage, loss or theft of your mobile and its accessories
  • Up to $1,000 reimbursement to your monthly account for unauthorised use of your mobile after it goes missing. This includes calls, TXTs and data usage
  • Worldwide cover for loss, theft, accidental or malicious damage when roaming on the Vodafone NZ network
  • Cover up to a maximum of $500 for hiring a replacement mobile overseas for up to 14 days

An excess is payable for each valid claim. We recommend you read the PhoneInsure policy document  for full terms, conditions and exclusions that apply.

Lost or stolen mobiles will be repaired or replaced at our option with a refurbished mobile or with the same or a similarly featured Vodafone approved model. If your mobile sustains damage, we will:

  • Your SIM card must be in use inserted in your phone at the time of the incident
  • First attempt to repair it with new or refurbished parts, if it is economically viable for us to do so

Where your mobile can't be repaired we will, at our option:

  • Replace your mobile with a refurbished mobile of the same or similar specification, or
  • Where a refurbished mobile is not available, replace it with a new Vodafone approved mobile of the same or similar specification.

Different excesses apply based on whether we repair or replace your phone with a refurbished or new mobile. These differences are detailed below.


First claim within 12 months $200
Second claim within 12 months $250


The insurance company that provides our PhoneInsure cover changed their name from ACE to Chubb on 1 July 2016. The policy coverage, terms, conditions and contact details remain the same.


About conditons and excesses 

How to make a PhoneInsure claim

We recommend that you lodge your claim within the first 48 hours, you must follow these steps so that we can get you connected as soon as possible.

How to make a claim in New Zealand

If your mobile is... Step 1 Step 2 Step 3
Lost or stolen Block it:
Call Vodafone Customer Services on 0800 800 021, within 48 hours, to block Your Mobile and bar Your SIM card.
Report it:
You must report it to the police within 48 hours. Obtain a police report reference number to use with Your claim.
Claim it:
Lodge Your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim.
Maliciously damaged Report it:
You must report it to the police within 48 hours. Obtain a police report reference number to use with Your claim.
Claim it:
Lodge your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim.
Accidentially damaged Claim it:
Lodge Your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim.
Temporary mobile rental overseas Claim it:
Call PhoneInsure on 0800 505 021 (a receipt will be required).


PhoneInsure office hours are Monday to Friday, 8:00a.m. to 5:30p.m. (NZ time). Make a claim online  at any time.

How to make a claim when you're overseas

If your phone is lost or stolen while you're overseas, call us immediately on +64 9 366 9239 to bar your account and make your claim. Make a claim online at any time.

Chubb Insurance New Zealand Limited (Company No. 104656, Financial Services Provider No. 35924) (Chubb) is the insurer of PhoneInsure. Chubb has not considered your objectives, financial situation or needs. Please read the relevant policy document carefully before deciding if PhoneInsure is right for you. Please refer to the Chubb website for Chubb's most up to date financial strength rating.

You can cancel your policy at any time by giving us written notice. Please drop us a line - with details of your account - to

Vodafone PhoneInsure

Chubb Insurance New Zealand Limited

PO Box 734



Cancelling your PhoneInsure policy 
main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo
Close dialog