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Our mobile phone trade in service (both online/instore) is closed due to necessary COVID-19 restrictions put in place from midnight Wednesday 25 March, until further notice. Our apologies for any inconvenience this causes you.

How do I get up to $800 of credit for trading in my old phone?

Bring in your old phone to any Vodafone retail store.

Bring in your old phone to any Vodafone retail store.

Our staff will value your phone on the spot and tell you how much trade in credit you could get towards your new phone. You can get an estimate of how much your phone is worth here.

Accept the trade in amount offered.

Accept the trade in amount offered.

Congratulations, you're one step closer to getting your new 5G phone.

Get the trade in credit applied directly onto your Pay Monthly bill.

Get the trade in credit applied directly onto your Pay Monthly bill.

Or use the credit to buy a new phone outright.

Terms and conditions

  1. You must be 18 years of age or older to trade in a mobile phone. 
  2. The mobile phone must belong to you, and you have the right to trade it in to Vodafone, with no debts owing or any other party having an interest in it.  Vodafone will not accept mobile phones for trade in which we determine to be a lost, blocked, stolen or fake, and can reclaim any trade in value where this arises.
  3. You can trade in any mobile phone, from any network, as long as it's on our data base. If your used mobile phone is not listed, it cannot be traded in.  However, we do have recycling boxes in store if you wish to recycle your phone, accessories or chargers instead.
  4. Your mobile phone cannot be returned to you once it has been processed and collected from a Vodafone store, or if you have already posted it to us. 
  5. You must clear all personal information and content from the mobile phone and any SIM in the phone.  Any SIM card, data and/or personal information contained on the mobile phone cannot be returned.
  6. Vodafone accepts no responsibility in relation to the security, protection, confidentiality or use of any personal information which is stored on the mobile phone and/or SIM card that you have traded in.
  7. The personal information that you have provided on the receipt will be disclosed to Vodafone’s contractors in order to process the trade in transaction. 
  8. Vodafone’s Privacy Policy applies to all trade in transactions.
  9. You can trade in your mobile phone either through our website or in one of our retail stores.  When you trade in your mobile phone through a retail store, you will receive a retail trade in voucher or credit applied to your bill (at Vodafone’s sole discretion), to the value of your trade in.  Trade-ins through our website will receive online trade in vouchers, or if you’ve previously made a purchase from the online shop, you can be paid by cheque or via Paypal.
  10. Trade in vouchers are valid for only 12 months from purchase, and may be redeemed only against handsets and accessories. Retail vouchers may only be redeemed at Vodafone retail stores. Online vouchers may only be redeemed online. Vouchers are not transferable and cannot be redeemed for cash. No change will be given when vouchers are redeemed.
  11. You can trade-in up to 3 mobile phones to a maximum value of $3500 per transaction. We can only give one trade-in voucher or make one payment per transaction. We are also unable to offer multiple payment methods for one transaction.
  12. Eligibility for a trade in transaction is at all times at the sole discretion of Vodafone.
  13. Vodafone reserves the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud.

Frequently asked questions

Why is my phone value lower than the estimate I did online?

Our accredited retail staff grades your old phone based on the five criteria:

  • Can the phone turn off and on
  • Screen condition
  • Battery condition
  • Buttons/touchscreen condition
  • Casing condition

Being graded down on any of these criteria could lead to a lower appraised amount than what was estimated online.

What should I do before I bring my phone in for the trade?

  • Back up your contacts and any important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
  • Remove your SIM and any memory cards inserted into the phone.
  • To ensure your personal information remains secure, any SIM or memory cards found in returned devices are destroyed.
  • If you have an iPhone, it’s important that you switch off Find My iPhone.
  • If you have an Android phone, make sure you’ve disabled any security lock settings on your phone. These settings can remotely lock your phone to protect your personal information if you lose it.

Do I need to factory reset my phone before I trade it in?

A factory reset is recommended as you need to remove all information and content from your mobile phone before you trade it in.

Can I get my new phone now and Trade Up later?

Yes, you can Trade Up at any time but you will only receive the value of your old phone as a credit when you hand it in. You can only get the trade in credit of your phone directly applied to your Pay Monthly account in a Vodafone retail store.

Can I take up this offer on a business plan?

Yes, the trade in offer is available for any business customer with an active account, for up to 3 device trade-ins. An authorised contact needs to complete the process in a Vodafone retail store.

Can existing customers get this offer?

Yes existing customers are eligible for this offer. But first you would have to pay off any remaining balance owing on a current interest free payment before taking up this offer.

Want to get a new 5G phone right now?

Check out these new Samsung 5G capable phones available on eligible Pay Monthly and Prepay plans.
Samsung Galaxy S20 Ultra 5G cosmic grey
Samsung Galaxy S20 Ultra 5G

Save $400 on Interest Free with a $60 and above Pay Monthly plan, with a $49 deposit.

  • 6.9" Quad HD+ Dynamic AMOLED 2X
  • Quad camera: Ultrawide 12MP,  Wide-angle 108MP, Telephoto 48MP, DepthVision
  • 40MP selfie camera
  • 100x zoom
  • 5000mAh battery
  • 128GB expandable
  • Available in Cosmic Grey, Cosmic Black
  • 5G capable
Samsung Galaxy S20 Plus 5G
Samsung Galaxy S20+ 5G

Save $400 on Interest Free with a $60 and above Pay Monthly plan, with a $49 deposit.

  • 6.7" Quad HD+ Dynamic AMOLED 2X
  • Quad camera: Ultrawide 12MP, Wide-angle 12MP, Telephoto 64MP, DepthVision
  • 10MP selfie camera
  • 30x zoom
  • 4500mAh battery
  • 128GB expandable
  • Available in Cloud Blue, Cosmic Grey, Cosmic Black
  • 5G capable
Samsung Galaxy Note 10+ 5G
Samsung Galaxy Note10+ 5G

Save $300 on Interest Free with a Pay Monthly plan $60 and above, with a $49 deposit.

  • 6.8” FHD+Super AMOLED
  • 16MP ultra wide, 12MP wide-angle, 12MP telephoto & Depth Vision
  • 10MP selfie camera
  • 4300 mAh battery
  • 25w wired charging, 15w wireless charging
  • 256GB internal memory / 12GB RAM
  • Expandable memory, up to 1TB
  • S Pen with wireless gestures and Air Mouse    
  • DeX built in – works with in box USB-C cable to USB-C         
  • Available in Aura Glow and Aura Black
Samsung Galaxy A90 5G
Samsung Galaxy A90 5G

Save $400 on Interest Free with a Pay Monthly plan $60 and above, with a $49 deposit.

  • 6.7” FHD+Super AMOLED
  • 8MP ultra wide, 48MP wide-angle, 5MP telephoto & Depth Vision
  • 32MP selfie camera
  • 4500mAh battery
  • 25w wired charging
  • 128GB internal memory / 6GB RAM
  • Expandable memory, up to 512GB
  • Available in black

 

Save $400 offer: Available when Samsung A90 5G device is purchased Interest Free on a $59.99 or above Open Term plan. Total monthly cost is phone cost plus plan cost, plus an initial $49 deposit. Balance of phone cost must be repaid if you exit, transfer or trade down your plan before the Interest Free period ends. Credit criteria and terms apply, see Interest Free and Mobile terms. Offers ends 31 March 2020, or while stocks last.
Save $300 offer: Available until 31 March 2020, Available when the Samsung Galaxy S20+ 5G/S20 Ultra 5G & Samsung Galaxy Note10+ 5G is purchased Interest Free on a $59.99 or above Pay Monthly plan. Total monthly cost is phone cost plus plan cost, plus an initial $49 deposit. Balance of phone cost must be repaid if you exit, transfer or trade down your plan before your Interest Free Term expires. Credit criteria and terms apply, see Interest Free and Mobile terms.
Half price for 3 months offer: Available on the $80 Large and $100 Extra Large Pay Monthly plans only. The discount will end after three months and the standard monthly price will apply. If you switch or re-sign your plan, the half price offer will drop off. Offer available for a limited time only, and not in conjunction with other offers. 
Pay Monthly Plans:  Speeds reduced after Max Speed Data allowance exceeded. Unlimited mins & TXTs to standard NZ & Oz numbers (e.g. no short codes). Personal use only. Mobile and Pay Monthly terms apply, see Mobile terms and Pay Monthly terms
5G: 5G requires 5G plan and 5G device. 5G coverage: 5G now live in parts of Auckland, Wellington, Christchurch & Queenstown, see coverage5G access: 5G add-on $10 per month (or when your Prepay bundle renews) from 1 July 2020. For more info on 5G see vodafone.co.nz/5G.

Terms and conditions 
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