Just follow these steps:

1. Log in to My Vodafone Online (verification does not work through My Vodafone App).
2. Under ‘Account Summary’  find the mobile number you require and select ‘<’ to give you more options
3. Select ‘View Plan’
4. Scroll to ‘My Plan’                 
5. Select ‘Find out how’ which will take you to the age verification page
6. Select ‘Confirm on Facebook’
7. Log in to Facebook
8. Bonus 500MB added – you’ll receive a text confirming that your bonus has been added

Didn’t work? You may need to change your primary account.

1. Login to My Vodafone Online (verification does not work through My Vodafone App).
2. Select ‘Account Settings / Manage services’
3. The mobile set up as the primary mobile service will show at the top with a green dot next to it. If this is not the mates account you want to verify you will need to select the ‘switch’ button and select the correct mobile number
4. Once the correct mobile number is selected and shows at the top with a green button you will need to log off and on again so to ensure the changes have been saved
5. Under ‘Account Summary’ find the mobile number you require in the list and select ‘<’ to give you more options 
6. Select ‘View Plan’
7. Scroll to ‘My Plan’. If you are on the correct plan and your number is the primary account holder then the age verification tile will appear
8. Select ‘Find out how’ which will take you to the age verification page
9. Select ‘Confirm on Facebook’
10. Log in to Facebook
11. Bonus 500MB added – you’ll receive a text confirming that your bonus has been added

If you don’t have Facebook, you can confirm your age by showing a valid Photo ID accepted in New Zealand (Passport, Student ID, Driver’s licence) which shows your photo, your full name and date of birth at any Vodafone store. 

Once you’ve done either of these, you’ll get your first 500MB bonus immediately without needing to top up $20 or more.

No sweat, you can redesign or renew your plan at any time before the month is finished in My Vodafone. This is a great option if you’ve got the spare coin and want maximum value. It’s important to know that any remaining minutes or data in your month’s bundle can’t be carried over into this new bundle though.

Don’t want to renew just yet? Check out our great Add-Ons and casual rates that will keep you connected with your mates. Just go to ‘Plans and Add-Ons’ in My Vodafone to pick the right one for you. Don’t forget to check out our ‘Fantastic Friday’ Prepay deals too.

Just go to the My Vodafone login page and use the 'Forgotten Password' feature. As long as you have your mobile handy, we can reset your Online ID in no time.

We know passwords can be tricky but your password can only be reset three times within 24 hours. After this, we have to lock your account. If your account gets locked, give us a call on 777.

Yes, you can. To save time, you can switch to Vodafone with your current number at the same time you confirm your age in any of our stores. Or you could switch online, provided you already have an activated Vodafone Mates Prepay SIM.

Bring your number to Vodafone Mates Prepay and get 5GB of data for free. 5GB data lasts up to 90 days. See switch to Vodafone for details. Unlock fees and other charges from your current provider may apply.

There is no need to order a new Mates sim card to switch to Mates from another Vodafone Prepay or On Account plan.

If you are currently on an on-account (contract) plan, you will firstly need to call 777 or visit a Vodafone store and ask to be moved to Prepay. This may incur an early termination fee, which the staff member will explain to you. After you have been switched to Prepay, head to vodafone.co.nz/getgoing. Once registering your details, you’ll be asked to choose from a list of plans. Choose Vodafone Mates. You'll then top up and activate your plan (and be good to go!)

If you are already a Vodafone Prepay customer, and not on My Flex Prepay: Sign in to the My Vodafone app. Go to 'Plan and Add-Ons’ and select ‘Change Plan’. From here, scroll down to find Mates Prepay and select ‘Switch’.

If you are currently on My Flex Prepay and you think that Mates Prepay is the right plan for you: Call 777 and ask the customer service rep to switch you to Pay and Go. Once you’ve been switched, force-close and re-open the My Vodafone app. Go to 'Plan and Add-Ons’ and select ‘Change Plan’. From here, scroll down to find Mates Prepay and select it. We are working on making this process more simple!

Please note that when you change your plan, you’ll lose any unused minutes, TXT and data (including carry over bonuses), so it's best to wait until you have used most of these up!

Yes! You can enjoy Vodafone Rewards and get access to amazing deals and exclusive experiences – just tap the Vodafone Rewards star in My Vodafone to see your deals.

You can get Vodafone Mates Prepay in any Vodafone retail store or by clicking the "GET FREE SIM ONLINE" button below.

You can either confirm your age through Facebook when you sign up, or by logging into My Vodafone at any time.

If you want to confirm you’re under 25 without Facebook, head to any one of our Vodafone stores with a valid Photo ID accepted in New Zealand (Passport, Student ID, Driver’s licence) which shows your photo, your full name and date of birth.

Ask a Ninja in the Vodafone Community (or contact us)