Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.

TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.

Terms - Vodafone Voice™

Vodafone Voice™

Terms and Conditions


Vodafone Voice is an online customer feedback panel being run by Vodafone New Zealand Limited (“Vodafone”). If you qualify and become a member of Vodafone Voice (“Vodafone Voice Member”), you will be entitled to participate and receive rewards in accordance with the provisions set out below.

How do I qualify to be a member?
In order to qualify to become a member of Vodafone Voice you must:

(1) Be a Customer of Vodafone New Zealand;
(2) Be aged 15 or older;
(3) Complete an initial profiling survey;
(4) Provide your full name and email address; and
(5) Confirm your name and email address

When you complete the initial profiling survey, we will inform you if you do not qualify to be a Vodafone Voice Member. We will not store any identifiable information such as your name, address and email address if you do not qualify to be a Vodafone Voice Member.

If I qualify, how do I become a member?
If you have qualified to become a Vodafone Voice Member, we will send you an email asking you to confirm the email address you provide in the profiling survey. By confirming the email address in accordance with this email, you will become Vodafone Voice Member.

You can choose to stop being a Vodafone Voice Member at any time by emailing ‘Request Removal’ to support@VodafoneVoice.co.nz

To keep your Vodafone Voice Membership current you will be required to complete a profiling survey every 12 months.

How often will I participate in surveys?
If you are a Vodafone Voice Member you may receive emails periodically to invite you to participate in surveys on a variety of topics related to Vodafone and the services and products we provide. You decide whether or not you complete the survey we invite you to participate in.

Some Vodafone Voice Members may receive more invitations to participate in more surveys then others. For example members who are overseas will receive fewer invitations, as their interactions with Vodafone are generally less frequent.

What benefits will I receive?
If you successfully become a Vodafone Voice Member, when you first register you will be entered into that month’s prize draw for $500 free airtime. There can only be one entry per person for this registration prize draw.

In addition, if you are a Vodafone Voice Member you will go into a prize draw for each survey you complete as a thank you for your participation. Prizes may vary from one survey to the next but the types of prizes include airtime credit, mobile phone handsets and tickets to Vodafone NZ sponsored events. The value of the prize earned for completion of a survey is at the discretion of Vodafone and will usually depend upon the length of the survey.

In addition to this, as a Vodafone Voice Member you can choose to receive an email newsletter, which we will publish quarterly. The newsletter will have information and outcomes of research that has been carried out over the previous three months.

Competition Terms and Conditions
Full details of competition terms and conditions:

Vodafone Voice Registration - TERMS & CONDITIONS
Vodafone Voice Ongoing Survey - TERMS & CONDITIONS

We understand that the privacy of your personal information is important.

Vodafone Voice Piracy Policy
Use of the Vodafone Voice Website
This Website is presented by Vodafone New Zealand Limited.

Information on this site has been prepared in accordance with New Zealand law.

Please contact Vodafone for prior permission if you wish to create a hypertext link to any page on the Vodafone Voice Website. If you create a link to the Vodafone Voice Website, you remain fully responsible for any consequences of that link, whether direct or indirect and you will protect Vodafone against all loss, damage, liability, costs or expense arising from or in connection with the link.

You may electronically reproduce and store this site's contents for the purposes of viewing the site. If you want to display or distribute the content or any of the pages of the site in public or in such a way that they will be accessible to the public (including reproduction in any form on the Internet), you must first obtain Vodafone's permission.

Access to the member only areas of the Vodafone Voice website is restricted to Vodafone Voice Members only.

Variation of these terms and conditions
Vodafone reserves the right to vary these terms and conditions. Any changes to these terms and conditions will take effect at least 14 days after the date of notice. Notice will be given by email to the email address you have provided to Vodafone Voice and displayed on the Vodafone Voice website.

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.