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Terms - Business Ultra Fast Broadband

Ultra Fast Business Broadband

Terms and Conditions

1.            Introduction

1.1          Vodafone's Ultra Fast Business Broadband services are broadband services delivered over the new ultra fast broadband (UFB) network.

1.2          These Ultra Fast Business Broadband Terms and Conditions apply whenever fibre is used to deliver broadband services to our business customers. 

1.3          These Ultra Fast Business Broadband Terms and Conditions apply in addition to Vodafone’s Fixed Line and Broadband Terms and Conditions or standard Business Terms and Conditions and Business Internet Terms and Conditions and any Service Description for Vodafone Services containing Ultra Fast Business Broadband services. These Ultra Fast Business Broadband Terms and Conditions prevail to the extent of any inconsistency with those terms.

2.            Local Fibre Company

2.1          Your Local Fibre Company (LFC) is the contractor approved by the government to build UFB in your area.

2.2          In addition to Vodafone’s terms and conditions, you must also agree to be bound by your LFC’s  End User Terms.   We will advise you who your LFC is as part of the sign-up process for your Services. Your LFC's current End User Terms are published on the LFC’s website and may be updated from time to time.  Information about the LFC’s, can be found at You agree that when you sign up for Ultra Fast Business Broadband services you are also agreeing to be bound by your LFC’s End User Terms.

2.3          You must confirm your acceptance of the LFC’s End User Terms by signing a copy of the LFC’s End User Terms if the LFC asks you to when they come to install the connection. If you refuse to do so when requested by the LFC then the LFC may elect not to proceed with the installation, in which case we will not be obliged to provide Services to you.

3.            Availability

3.1          Ultra Fast Business Broadband services are not available in all areas. If you are not in an area where Ultra Fast Business Broadband services are available you will be advised during the sign-up process.  Some of the factors that may mean you are unable to get Ultra Fast Business Broadband services include no fibre deployment by an LFC to your location, wiring, consent requirements and building set up.

3.2          If you move premises to a location outside of a Vodafone Ultra Fast Business Broadband area we cannot guarantee you will be able to stay on your service. We will advise you at the time of your move what service options are available to you.

4.            Installation

4.1         Unless expressly set out otherwise in your Agreement, you are responsible for all costs in relation to the installation of Ultra Fast Business Broadband at your premises including any set-up charges.

4.2          To establish a fibre connection lines and equipment must be installed.  On the day of install Vodafone or the LFC technician will discuss with you what is required for installation at your property and the installation charges which will apply.

 4.3         If you are not the owner of the property, or if you occupy a right-of-way or multi-unit dwelling, third party consents will be required.   You must provide us with all information and assistance required to assess what consents may be required. You must obtain the consent of the owner(s) of your premises to all works being undertaken at the premises and obtain or assist the LFC to obtain all other required authorisations, licences and consents.

4.4          You must be present at your premises during the installation of the Ultra Fast Business Broadband services.

4.5          You acknowledge that Services will not be able to be supplied until all required access, authorisations, licences and consents are obtained.

4.6          You acknowledge that charges may apply if you deny Vodafone or the LFC technician access to, or otherwise do not provided safe and timely access to, your premises to install relevant equipment or if you fail to consent to the actual work required for installation.

4.7          Installation of Ultra Fast Business Broadband services at your premises may require trench excavation.  Restoration of such excavation will be limited to your LFC’s restoration policy.  This will be limited to restoration of the area where a trench has been dug and may include reinstating surfaces in a ‘like for like’ manner (i.e. grass with grass, concrete with concrete or asphalt with asphalt etc.), however if this type of restoration is covered the finish or match of the reinstated surface is not guaranteed. You are responsible for any restoration beyond the LFC’s restoration policy, including the costs of the restoration.

4.8          In some instances existing copper lines may need to be removed to lay the fibre. Therefore you may not be able to revert back to your existing copper-based services once you move to a Vodafone Ultra Fast Business Broadband service.   Any changes to plans or termination of plan may result in additional fees.

5.            Monitored Alarms etc

5.1          Vodafone Ultra Fast Business Broadband services are reliant on power.  In the event of a power failure the service will NOT work.    Vodafone does not guarantee that Ultra Fast Business Broadband services will support all models of low speed analogue device (for example: monitored alarms, low speed modems, sky set top boxes, faxes, medical alarms and eft-pos).  It is your responsibility to contact your relevant service provider to ask whether such services are compatible with fibre.  You should not sign up for Services containing Vodafone’s Ultra Fast Business Broadband services if your provider cannot guarantee compatibility.  Vodafone is not liable to you in relation to the foregoing.

6.            Speed

6.1          You acknowledge that statements about the speed of the Ultra Fast Business Broadband services are not guarantees about continuous speed.  Where a download or upload speed is specific, the services are capable of burstable speeds up to the speed stated.  Where a download or upload speed is described as “Maximum” you will receive the highest speed your broadband connection can deliver.  The actual speed your broadband connection can achieve may depend on a number of things including the equipment you use (including your computer), internal wiring and internet traffic congestion.  

End User Terms

Local Fibre Company (LFC)


Northpower Fibre

 Northpower Fibre end user terms (PDF)

Ultrafast Fibre

 Ultrafast Fibre end user terms (PDF)


 Enable end user terms (PDF)


 Chorus end user terms (PDF)







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