Archived terms - Support Policy Terms and Conditions

Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.

TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.
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Support Policy

Terms and Conditions for customers who signed up Services with TelstraClear pre-1 April 2013.

On 31 March 2013 Vodafone Fixed Limited trading as TelstraClear (“TelstraClear”) merged with Vodafone New Zealand Limited (“Vodafone”). Vodafone has assumed all the rights and obligations of TelstraClear.

The following software packages are assumed to be running on Windows 98 or higher, or Mac OS 8 or higher. If you are running any other operating system, or the same OS in any language other than English, we can provide limited assistance specific to our services, but are unable to guide you through the set up process, or assist with technical problems.


Apple Mac:
Outlook 2000 and higherOutlook Express 5.0 and higherWindows MailMozilla Thunderbird
Apple MailOutlook ExpressMozilla Thunderbird

For other programs (eg. Eudora, Incredimail, Pegasus) we are able to provide standard Clearnet email settings for the user to enter.

Web Browsing

Apple Mac:
Internet Explorer 5 and higherMozilla Firefox
SafariMozilla FirefoxInternet Explorer 4.5 and higher


We provide full support for Clearnet Webmail.

Web Hosting

We support personal and professional web hosting, including providing settings for the the user to enter into their choice of FTP software.

Connect VPN

We provide full support for Vodafone Connect VPN services, including email and remote desktop applications.

Gaming Consoles

Microsoft XBOXMicrosoft XBOX 360Nintendo Wii
Sony Playstation 2Sony Playstation 3

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
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Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.