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Terms and Conditions for Vodafone Rewards

Vodafone Rewards General Terms

General Terms

Please note that as of 28 May 2019 we have updated our Vodafone Rewards terms (previously “Fantastic Fridays” terms). If you would like to see the old Vodafone Rewards terms, you can find them  here. If you have any questions about the new terms, please contact us at


Vodafone Rewards

Vodafone’s “Vodafone Rewards” loyalty programme provides various prizes, discounts, vouchers, tickets and other benefits (“Offers”) on some of our plans. Specific terms for each current Offer are listed at the bottom of this page. Subject to those, the following general terms also apply:

1)   All Vodafone customers and Vodafone employees are eligible to receive Vodafone Rewards Offers. In order to access and use Vodafone Rewards you must have a registered My Vodafone account.

You can create an account by downloading the My Vodafone App or signing up at If you have any issues creating a My Vodafone log in or signing into Vodafone Rewards using your My Vodafone credentials you can call 777 from your mobile. 

2)   Vodafone may extend, cancel or amend an Offer at any time, at its sole discretion.

3)   You cannot transfer any Offers you receive to others, or exchange Offers for cash or other benefits.  If you are under 18 years of age, we reserve the right to award any Offers you receive to your parent or guardian.

4)   For Offers which provide access to experiences or events, or where any third party is involved in providing the Offers (“Third Party”):

a)    your use of the Offers is subject to any Third Party’s terms that may apply, including restrictions on access to venues. You agree that Vodafone and any Third Party are not responsible for any refused entry, cancellations or changes to any events; lost, stolen or damaged tickets or vouchers; incorrectly completed, lost, delayed or unprocessed online purchases; or the validity of any tickets or vouchers. 

b)    any tickets or vouchers are subject to limited availability and will be provided on a first come, first served basis. Tickets and vouchers are non-refundable and cannot be exchanged for cash and cannot be transferred or sold without the prior written consent of Vodafone or any relevant Third Party. It is your responsibility to ensure that tickets or vouchers are used before any specified expiry date.     

c)    any expenses (including travel, accommodation, food and beverage and any other costs) incurred in relation to accepting or using the Offer is your and your guest’s responsibility. 

d)    any guests that accompany you to events will be deemed to have accepted these terms. Customers under the age of 18 must be accompanied to the events by a parent or guardian.

5)   The following terms apply to any competitions or prize draws or other similar promotions with specific entry requirements: 

a)    only one application is permitted per person per Offer. Entry is open to Vodafone customers and Vodafone employees, except: (1) anyone aged 15 or under; and (2) anyone professionally connected with any Offers. 

b)    you must be a current Vodafone customer or employee in order to be eligible to win a prize from Vodafone Rewards. Winners of prizes will be notified using the details provided as part of your My Vodafone registration, either by email or mobile. It is the responsibility of the customer to keep these contact details up to date. If we have made 1 reasonable attempt to contact a winner, and the winner has not responded within 24 hours, or the winner is unable to use the prize, the prize will be forfeited, and Vodafone will randomly choose another winner. In the event of any dispute, Vodafone’s decision is final. 

c)    all rights in any entries and materials provided to us through participation in Vodafone Rewards become our property. By participating you agree to participate in any publicity related to the Offer, and that Vodafone can use your likeness, image and/or voice (including photograph, film and/or recording) in any media for an unlimited period of time without payment, to promote Vodafone Rewards and any of its other products. 

6)  Movie Offers are subject to the terms and conditions below. These vary depending on the cinema chosen. 

7)  By participating in Vodafone Rewards or by submitting any contact details, you consent to receive the latest news, special offers, promotions and information from Vodafone by email, TXT or other channels from time to time. If at any stage you do not want to receive this information then please let us know by contacting 777 from your Vodafone mobile, going to My Vodafone at, or use the unsubscribe feature on emails we send you. Any personal information which we collect from you will only be used in accordance with Vodafone’s Privacy Policy.

8)  Vodafone (and any relevant Third Party) makes no guarantee as to the quality and/or availability of the Offers, and is not liable for any loss or damage whatsoever which is suffered, including but not limited to, indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using an Offer, except for any liability which cannot be excluded by law.

9)  Any persons taking advantage of any Vodafone Rewards offer do so on complete acceptance of these terms and conditions and the Vodafone New Zealand Privacy Policy. 


Prepay Deals

When you join an eligible prepay plan it may take up to 14 days before your first Rewards Prepay Deals (“Deals”) are ready. Vodafone iPad, Motormouth, Prepay Anytime, Prepay Nights & Weekends, Prepay Mobile Broadband, NZ Travel SIM and Supa Prepay are not eligible for Prepay Deals.

Deals will be available to review and purchase from 00.01am on each Friday until 23.59 pm on the following Thursday (“eligible purchase period”) in the My Vodafone App and online in My Vodafone.

Each Deal, once redeemed, will be available to be used from the date of purchase for a period specified in the offer (e.g. 7 days, 30 days).

If you use up all the entitlements in your Deal before the end of the eligible purchase period, you will be unable to purchase the Deal again. No Rewards Prepay Deal will auto renew.

Any data, minutes, or texts obtained through Rewards Prepay Deals will be used before your standard Prepay plan. 


Movie Offer Terms  

The Promoter is Vodafone New Zealand Limited, Vodafone New Zealand Limited, 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand (“Promoter”).

For EVENT and Rialto Cinemas, the promotion is administered by EVENT Cinemas Limited (company number 498212), with a registered office at Level 1, 123 Broadway, Newmarket, Auckland, New Zealand (“EVENT”).

For independent cinemas, the promotion is administered by Rapport Group Limited (company number 6781753), with a registered office at Unit 203, 387 Tamaki Drive, Auckland, 1071 (“Rapport”).

All correspondence regarding Movie Offers should be directed to Rapport on 0800 102 902 or via email to

To qualify for any of the Movie Offers you must be a current Vodafone customer or employee at the time of purchasing the tickets, e-vouchers or food and beverages comprising the Movie Offer. 

Film classification rules apply to all movies.  It is your responsibility to check the classification of each movie prior to purchase on the Vodafone Rewards website. ID may be required. The cinema may refuse any ticket holders entry to restricted movies who do not meet the age criteria or who cannot provide proof of age, and they will not provide a refund on the ticket.

Entry to participating cinemas is subject to the terms and conditions of the particular cinema. Any dispute to those terms and conditions need to be raised directly with the cinema.

Neither the Promoter, Rapport nor its agents and distributors guarantee the quality and/or availability of the services offered by the venues nor can they be held liable for any resulting personal loss or damage. Your statutory rights are unaffected.

Any disputes raised by customers pertaining to the use of the tickets, e-Vouchers or Candy Bar Offers are strictly between the customers and the participating cinema.

Pricing, terms and conditions and the list of participating cinemas may vary from time to time. You are bound by the conditions applicable on the day of purchase.

All prices listed on this site are in New Zealand Dollars.

The terms of this promotion are as stated here and no other representations (written or oral) shall apply. 


EVENT Movie Tickets (“EVENT Movie Offer”)

EVENT Cinema’s standard terms and conditions which apply to all online movie Ticket purchases from time to time shall apply to all Tickets purchased as part of this EVENT Movie Offer.  These are available here: .

Tickets can only be purchased as part of this EVENT Movie Offer at, via the My Vodafone website, or via the My Vodafone App.  

All eligible customers will be taken to the EVENT Cinemas website after choosing their movie on the Vodafone Rewards site. You cannot purchase Vodafone Ticket prices directly through the EVENT website, by phone or in the cinema. 

This EVENT Movie Offer entitles current Vodafone customers and Vodafone employees to purchase up to 10 Tickets in a single transaction for use at EVENT Cinemas or Rialto Cinemas:

  1. Vodafone Off peak Tickets: $11 each (including booking fees and GST) to be used at EVENT Cinemas any time other than after 5.00pm on Friday and Saturday evenings and on public holidays; and
  2. Vodafone Peak Tickets:  $14 each (including booking fees and GST) to be used at EVENT Cinemas after 5.00pm on Friday and Saturday evenings and on public holidays; and 
  3. Vodafone “Family” Pass (Tickets for 2 adults and 2 children, or 1 adult and 3 children) for $36 each (including booking fees and GST) to be used at EVENT Cinemas any time other than after 5.00pm on Friday and Saturday evenings and on public holidays. For the avoidance of doubt, to be eligible for a children’s Ticket you must be aged 3 years to 13 years. 

Unless specified otherwise in a particular Offer:

  1. Tickets for Gold Class, Boutique Cinema, CineIndia, CineAsia, Premium seating options or Embassy Platinum seating cannot be purchased as part of this EVENT Movie Offer; and
  2. Tickets cannot be used for movie sessions designated by EVENT as a “Special Event“ on the EVENT Cinemas website.
  3. EVENT Cinema IMAX, Vmax and 3D sessions have an associated surcharge which must be paid by all customers via the EVENT Cinemas website.

Movie Tickets must be purchased for a particular EVENT Cinema, date, time and session and are supplied by email.

The purchase of Tickets as part of this EVENT Movie Offer is strictly subject to availability.  Vodafone customers and Vodafone employees will receive no preference over other EVENT customers in purchasing Tickets as part of this EVENT Movie Offer. 


EVENT Food and Beverages (“EVENT Candy Bar Offers”)

These EVENT Candy Bar Offers entitle Vodafone customers and Vodafone employees who purchase:

  1. a Ticket or Tickets as part of an EVENT Movie Offer, to also purchase a “Family Combo” of two regular popcorn and four small drinks for $25 (including GST) in association with the Ticket purchase; and 
  1. a Family Combo in association with their EVENT Movie Offer Ticket purchase, to also purchase four choc tops for an additional $16 (including GST) in association with the Ticket and Family Combo purchase; and 
  1. a Ticket or Tickets as part of an EVENT Movie Offer, to purchase a “Couple Combo” of one jumbo popcorn and two regular drinks for $15 (including GST) in association with the Ticket purchase.  
  1. a Ticket or Tickets as part of an EVENT Movie Offer, to also purchase a Regular combo of a regular popcorn and drink are entitled to be upgraded to a Jumbo combo of a jumbo popcorn and drink.  

These EVENT Candy Bar Offers are not available at Rialto Cinemas.

EVENT Candy Bar Offers can only be purchased when purchasing Tickets via the Vodafone Rewards website. You will not be able to purchase these items at a later time or when at the cinema.   


Payments, returns and refunds for EVENT and Rialto Offers

Payment for all EVENT and Rialto Cinema Tickets is taken by EVENT Cinemas and all Tickets are issued by EVENT Cinemas. 

All Tickets and Candy Bar offers are sold on a no refund, exchange or cancellation basis. You must agree to EVENT Cinemas terms prior to purchase on the EVENT website. Please check your details carefully prior to payment.   


Independent e-Vouchers (“Independent Movie  e-Voucher Offer”)

This Independent Movie Offer entitles Vodafone customers and Vodafone employees to purchase up to 10 Vodafone Rewards Adult e-vouchers (“e-Vouchers”) for $11.00 each at any of the participating independent cinemas ($10.68 plus a credit card fee of 2.95%).

Tickets can only be purchased as part of this Independent Movie e-voucher Offer at  after signing in with your My Vodafone details, or via the My Vodafone App. E-Vouchers are supplied by email for use at the cinema you select.  These are not transferrable for use at another cinema, even if it participates in the Vodafone Rewards programme.

The e-Vouchers are valid for standard admission sessions only. E-Vouchers cannot be used for Special Event sessions, Live Performances, National Theatre, Film Festivals or any other session where the price for admission exceeds the standard admission price. They cannot be used in conjunction with any other offer. 

The e-Vouchers must be exchanged at the Box Office for a ticket and are redeemable for one standard adult general admission ticket. You cannot use these e-Vouchers to book tickets on the cinema’s website. Each e-Voucher can only be used once. 

Customers that purchase the Independent Movie Voucher Offer will be sent up to 10 Movie e-Vouchers to their nominated email address. These e-Vouchers are valid until the date printed on the voucher, which is eight months from the date of purchase. The e-Vouchers must be presented at a participating cinema and exchanged for a ticket.

Possession of an e-Voucher does not guarantee or reserve a seat. Due to advanced booking policies, the film or performance you wish to attend may be sold out and seats may not be available. Use of the e-Vouchers is subject to availability and may be limited during public and school holidays. 

Neither Vodafone New Zealand Limited nor Rapport are liable for any loss suffered by customers when using the e-Vouchers. 


Payments, returns and refunds for Independent Movie e-Voucher Offers

Only Credit or Debit Card payments will be accepted. Your purchase will appear on your statement as a debit from Vodafone Movies Promo.

Once e-Vouchers are purchased they are non-refundable and cannot be exchanged for cash. No change given.

It is the responsibility of the Vodafone customer to use the e-Voucher before the specified expiry date. E-Vouchers are sold with the understanding that e-Vouchers will not be extended or replaced.

Neither the Rapport, nor its agents or distributors accept liability for lost, stolen or damaged e-Vouchers. In the event that you lose your voucher, you will need to purchase a new e-voucher.

Neither Rapport, its agents or distributors will in any circumstances be responsible or liable to compensate the purchaser or other bearer, or accept any liability for (a) any non-acceptance by a venue of the e-Vouchers; or (b) any inability by the bearer to use the e-Vouchers properly or at all; or (c) the contents, accuracy or use of either the e-Vouchers or the venue listing, nor will any of them be liable for any personal loss or injury occurring at the venue.

E-Vouchers cannot be transferred or sold without the prior written consent of participating cinemas.


Independent Movie Ticket (“Independent Movie Ticket Offer”)

Tickets can only be purchased as part of this Independent Movie Offer at after signing in to the My Vodafone website, or via the My Vodafone App.  All eligible customers will be able to buy Tickets through the Vodafone Rewards site.

You cannot purchase Vodafone Ticket prices directly through the cinema’s website, by phone or in person at the cinema.

This Independent Movie Ticket entitles Vodafone customers and Vodafone employees to purchase up to 10 Tickets at Vodafone Rewards prices in a single transaction at any of the participating independent cinemas. The Tickets are issued by email to be used at the selected cinema, film and session time:

a. Vodafone Rewards Adult Tickets are $11 each (including GST and a credit fee of 2.95%); and

b. Vodafone Rewards Child Tickets are either $8.50 or $9 each depending on the cinema chosen (including GST). A credit card fee of 2.95% is added to the Ticket price. 

Independent Movie Tickets are not transferrable for use at another cinema, even if it participates in the Vodafone Rewards programme.  They are not valid for other sessions or films even within the same cinema.

The purchase of Tickets as part of this Independent Movie Ticket Offer is subject to availability.  Vodafone customers and Vodafone employees will receive no preference over other cinema customers in purchasing Tickets. Customers must present booking confirmation to the cinema Box Office on arrival. Customers may print this out, present it on a smartphone or alternatively write down the booking reference and present this.  

Each Ticket can only be used once and is valid for the session time and location on booking confirmation.

Additional charges may apply for 3D films and for the rental of 3D glasses and will be payable at the cinema.

Vodafone Rewards Ticket prices are not available for Special Events, including Film Festivals, Live Performances, MET opera, National Theatre or premium content.


Payments, returns and refunds for Independent Movie Ticket Offers

Only Credit or Debit Card payments will be accepted. Your purchase will appear on your statement as a debit from Vodafone Movies Promo.  A copy of your movie Tickets including your booking reference will be provided by email. 

All Tickets are sold on a no refund, exchange or cancellation basis. It is the responsibility of the Vodafone customer to use the Ticket for the session they have been purchased for. You must agree to these terms prior to purchase on the Vodafone Rewards website. Please check your details carefully prior to payment.   


Independent Cinemas Candy Bar Offers

From time to time, selected independent cinemas may offer Vodafone customers and Vodafone employees in possession of a Vodafone Rewards e-Voucher or Ticket a special offer at the Candy Bar. 

Information on these offers will be provided with the confirmation email you receive after you have paid for your Vodafone Rewards e-Voucher or Movie Ticket.

These offers will be subject to the terms and conditions listed on the Candy Bar Offer information supplied and are only available at the cinemas listed as participating on the Candy Bar Offer.

These Candy Bar Offers are not transferrable to other cinemas or sessions when you are not using a Vodafone Rewards e-Voucher or Movie Ticket.

Cinemas may choose to change their Candy Bar Offer without notice.

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