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Terms and Conditions - Red+ Business

Red+ Business

Terms and Conditions

The following terms apply to the following Business Pricing Plans:

Pricing Plans

  • Business Basics
  • Red+ Business Lite
  • Red+ Business Essentials
  • Red+ Business Unlimited
  • Red+ Business
  • Red+ Business Super

These Pricing Plans are also subject to our standard Business Terms.

We have changed the name and added new features to some of our Pricing Plans. Occasionally, you may see these Pricing Plans referred to under their previous name.

  • Red+ Business Essentials was previously known as Red Business Essentials
  • Red+ Business was previously known as Red Business
  • Red+ Business Super was previously known as Red Business Super
  1. Unlimited Talk and TXT
    For Red+ Business Lite, Red+ Business Essentials, Red+ Business Unlimited, Red+ Business and Red+ Business Super Pricing Plans and any Business Basics Pricing Plans that include Unlimited Talk and TXT.

    Unlimited talk and TXT is for standard person-to-person calls and TXTs to standard NZ numbers and standard Australian numbers. Excludes premium and special numbers in Australia and NZ and use overseas (other than Australia and NZ).  As long as you’re talking to another person, or using your fingers to TXT them, unlimited talk and TXT is for you!  However, unlimited talk and TXT is not for multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine to machine communication (including by using your SIM card in any other device) Cellular Trunking Units (CTUs), or any other activity that Vodafone considers to be non-standard usage.

    Unlimited talk and TXT does not include calls or TXTs to Australian external territories (including Norfolk Island) or satellite services.

    Standard rates apply for other usage. See Vodafone Roaming Charges.
     
  2. Minute plus Minute charging
    For charging and calculation purposes, all calls will be rounded up to the next full minute. These will then be deducted from your included minutes, or you will be charged accordingly. For example, if you make a call for one minute and 40 seconds this call will be rounded up to two minutes and two minutes will be deducted from your allocation, or charged at the appropriate rate.

 

  1. Unlimited Data on Red+ Business Unlimited
    Unlimited Data: Speeds will be reduced to a maximum of 1.2Mbps once mobile data usage reaches 22GB on the Red+ Business Unlimited Open Term plan and 30GB on the Red+ Business Unlimited 24 month plan. Video streaming quality is optimised to a maximum of 480p/SD quality. Use of data through sharing, tethering or using your device as a hotspot is prohibited unless the Hotspot add-on has been purchased.

    The Hotspot add on is only available on the Red+ Business Unlimited plan. An additional monthly charge applies.

    The Hotspot add on includes Unlimited data available for use within the Vodafone New Zealand network only. Speed restrictions and video optimisation apply in accordance with your plan. Your Hotspot add on use will count towards your plan usage of either 22GB (Red+ Business Unlimited Open Term plan) or 30GB (Red+ Business Unlimited 24 month plan) before speed restrictions are applied.

    You can cancel your Hotspot add on at any time. If you cancel part way through a billing cycle a pro rata credit will be applied to your account.

    Data is available for use within the Vodafone New Zealand network only. If you roam overseas then data charges will apply, including using your monthly data allowance as part of $5 a day roaming. Refer to Daily Roaming terms.
     
  2. Roaming

$5 daily roaming is available on the Red+ Business Unlimited Plan. For $5 a day you can use your plan minutes, TXT and data in selected Daily Roaming countries.  This includes your Hotspot where you have purchased the Hotspot add on. Usual plan charges apply.  A daily fee applies for each day you make/receive calls, send TXTs or use data in the Daily Roaming country (valid until midnight NZ time) up to 90 consecutive days. Simplified rates apply to other destinations.  See Daily Roaming terms.

 

  1. Voicemail
    Calls to voicemail are not charged for if you are in New Zealand or Australia. Roaming terms and conditions apply if you are overseas.

    For all other Business Pricing Plans: Calls to voicemail cost 20 cents per call and are not deducted from your included minutes. Roaming terms and conditions apply if you are overseas.
     
  2. Change fees
    If you terminate or change your Pricing Plans before the Pricing Plans term ends, you must pay the applicable fees (these could be early termination, re-sign or plan transfer fees). The fee you pay could be up to 65% of the full standard monthly fee (listed on our website) multiplied by the number of months left in the term.

    If you take the Interest Free Payments for Business service you must pay the outstanding amount for Interest Free Payments for Business in full prior to terminating, transferring or re-signing the Connection associated with that service. You also must pay the outstanding amount for Interest Free Payments for Business in full if Vodafone terminates the eligible Connection due to your material breach or insolvency. The payment obligations in this paragraph apply in addition to the other fees mentioned above. Find out more about plan cancellation or change fees.

     
  3. Flexi Data
    Additional data may be purchased through Flexi Data. Details of our Flexi Data service can be found on our website www.vodafone.co.nz/business/services/flexi-data Customers on Red+ Business Unlimited Pricing Plans are not eligible to purchase additional data, including Data Add-Ons or Flexi Data.
     
  4. Red+ Business Connection Transfers Down
    If you transfer or re-sign from one Red+ Business Pricing Plan down to a Red+ Business Plan with more restricted features e.g. one which does not include Phone Insurance, you must purchase chargeable Add-Ons e.g. Phone Insurance Add-on if you wish to continue to enjoy the enriched features.
     
  5. Coverage
    Coverage can be affected by a number of factors, including radio interference, atmospheric conditions, geographic factors, network congestion, maintenance, outages on other networks and provider sites, the configuration or limitations of your, or your intended recipient's, device or other operational or technical difficulties which means that you may not receive some or all of the Service in certain areas or at certain times.
     
  6. Phone insurance
    You must have purchased your phone from us to qualify for Phone Insure.  If you transfer or re-sign to a Pricing Plan where Phone Insure is not included as part of that Pricing Plan, you will relinquish Phone Insure, as it will not automatically carry over to the new Pricing Plan as a chargeable Add-On.  If you wish to continue to receive Phone Insure, you must contact Vodafone to purchase the Phone Insure Add-On. See the Phone Insure terms and conditions.
     
  7. Invoice charging
    We reserve the right to charge you a monthly or one off charge for bills sent by post.  No charge applies to bills sent by email.
    1. Support charges
      In accordance with our standard Business Terms, we (at our discretion) reserve the right to charge customers on specific Pricing Plans for instore technical support and administration services.  We will inform you of these charges prior to providing the service.  These services may include but are not limited to instore device tutorials, personalisation of device settings, and processing of Bill payments made instore, by Credit Card, or through an assisted channel such as 777 or 888.
    2. Discounted tablet plans

The Tablet Discount is a tablet subsidy offered on request on:

  1. Red+ Business Pricing Plan on a 24 month term (does not include Red+ Business Unlimited);  and
  2. Red+ Business Super Pricing Plan on a 24 month term.

The Tablet Discount can only be used as a contribution towards the purchase of a tablet from Vodafone at the recommended retail price at time of purchase. The Tablet Discount must be used at time of sign-up and cannot be redeemed at a later date; redeemed for cash; pooled with other tablet discounts or other subsidies; or added into your Red+ Business Hardware Fund, if applicable.

The tablet Discount is not available when transferring to a Red+ business Pricing Plan or Red+ Business Super Pricing Plan from another Pricing Plan, where the resulting Red+ Business Pricing Plan or Red+ Business Super Pricing Plan connection term is less than 24 months.

Additional Change fees apply if you receive a Tablet Discount and terminate or change your Pricing Plan before the Pricing Plan term ends. These additional Change Fees are set out in the Commercial Schedule.

  1. Group Calling
    Group calling under Pricing Plans means that calls to and from the following business connections which are on the same customer account are zero rated. The Group calling benefit is applied at a customer account level and only applies to those connections on the Business Smart, Business Smart Data, Talk Zone (Zero) (Plus), Business Basics, Red+ Business Lite, Red+ Business Essentials, Red+ Business Unlimited, Red+ Business, Red+ Business Super, Red Share for Business Smartphone Connections.
     
  2. Local Number on Mobile
    Local Number on a Mobile is only available with select Business Basics and Red+ Business Pricing Plans. When a Local Number is added to your mobile any landline services associated with that number, like broadband or fax, won't be transferred. These features cannot be added on to a mobile number. You will need to contact Vodafone to set up this service.
     
  3. International Add-Ons
    The following International Add-Ons (International Add-Ons) are available to purchase:
  1. Interest Free Payments for Business
    You may elect to take the Interest Free Payments for Business service to pay for the device associated with a Connection if the Connection is on one of the following Pricing Plans:
  • Business Basics
  • Red+ Business Lite
  • Red+ Business Essentials
  • Red+ Business Unlimited
  • Red+ Business
  • Red+ Business Super
  • Business Black

or is on a discounted tablet plan as referred to in section 1

Interest Free Payments for Business is not available with New Phone Every Year (even if New Phone Every Year is included in your Pricing Plan).

Details of our Interest Free Payments for Business service, and the additional terms that apply, can be found on our website www.vodafone.co.nz/businessinterestfreepayment.

  1. VSDM Basic
    For Business Basics, Red+ Business Lite, Red+ Business Essentials, Red+ Business Unlimited, Red+ Business, and Red+ Business Super Pricing Plans


Vodafone Secure Device Manager Basic (VSDM Basic) is included for one device on Business Basics, Red+ Business Lite, Red+ Business Essentials, Red+ Business Unlimited, Red+ Business, and Red+ Business Super Pricing Plans. Terms and conditions apply, and you will need to contact Vodafone to set up this service. You need to have access to the internet and a supported browser to manage your devices.  Once the service is active you will need to enrol the devices you wish to manage.
 

Your VSDM Basic licence will enable you to manage one device per Business Basics, Red+ Business Lite, Red+ Business Essentials, Red+ Business Unlimited, Red+ Business, and Red+ Business Super Pricing Plan.  If you wish to manage additional devices using VSDM Basic, each additional licence will cost $2.50 (GST exclusive) per month.

 

VSDM Basic can manage a maximum of 50 devices.  If you wish to manage more than 50 devices, you will need to purchase Vodafone Secure Device Manager Full.

VSDM Basic Terms and Conditions apply.
View the VSDM Basic product description.
 

  1. VSDM Full
    For Business Black Pricing Plan

    Vodafone Secure Device Manager Full (VSDM Full) is included for one device on Business Black Pricing Plan. Terms and conditions apply, and you will need to contact Vodafone to set up this service. You need to have access to the internet and a supported browser to manage your devices. Once the service is active you will need to enrol the devices you wish to manage.

    Your VSDM Full licence will enable you to manage one device per Business Black Pricing Plan.  If you wish to manage additional devices using VSDM Full, each additional licence will cost $5.00 (GST exclusive) per month.

    As part of VSDM Full there is a one-off set up fee of $399 (GST exclusive), to include a web based training session.
    VSDM Full terms and conditions apply.
    View the VSDM Full product description.
     
  2. Tablet Discount
    The Tablet Discount is a tablet subsidy available on the 24 month term Red+ Business, the 24 month term Red+ Business Super, and the 24 month term.  The Tablet Discount can only be used as a contribution towards the purchase of a tablet from Vodafone at the recommended retail price at the time of purchase, and only at the time of sign up. It cannot be redeemed at a later date, redeemed for cash, or combined, stacked or pooled with other subsidies or discounts.

    The Tablet Discount is not available when transferring to an eligible Red+ Business or Business Black Pricing Plan from another Pricing Plan, where the resulting Red+ Business or Business Black Pricing Plan connection term is less than 24 months.

    The tablet subsidy is:
  • $200 (including GST) on the 24 month term Red+ Business Pricing Plan;
  • $400 (including GST) on the 24 month term Red+ Business Super Pricing Plan; and
  • $400 (including GST) on the 24 month term Business Black Pricing Plan.

    If you have selected an eligible Pricing Plan and you wish to receive the Tablet Discount, please purchase your Pricing Plan by calling us on 888, going into a Vodafone store or contacting your account manager.  The Tablet Discount is not available for purchases through our website.

    If you receive a Tablet Discount and terminate or change your Pricing Plan before the Pricing Plan term ends, you must pay the applicable additional fees (these could be early termination, re-sign or plan transfer fees). Find out more about change fees.

 

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