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Terms - Modem and Installation on Fibre, VDSL and ADSL

Broadband Modem and Installation on Fibre, VDSL and ADSL broadband, effective from 28 October 2020.

On an Unlimited or Ultimate Home plan on Fibre, VDSL or ADSL broadband, choose from our Open, 12 or 24-month term.

Open term includes:

  • An Open term contract;
  • Bring your own modem; and
  • A free standard broadband installation (worth $101.20 for ADSL/VDSL, $199 for Fibre). Additional wiring charges may apply for non-standard installations (For example, but not limited to, if you have more than 5 phone lines, a PBX phone system, a monitored alarm, use the interactive features of SKY Digital TV or live in a rural area).

12 and 24-month term includes:

  • A 12 or 24-month term contract;
  • A Vodafone modem (RRP $149). $14.95 modem postage and handling charge applies; and
  • A free standard broadband installation (worth $101.20 for ADSL/VDSL, $199 for Fibre). Additional wiring charges may apply for non-standard installations (For example, but not limited to, if you have more than 5 phone lines, a PBX phone system, a monitored alarm, use the interactive features of SKY Digital TV or live in a rural area).
  1. On open term, you must provide Vodafone with 1 months' notice if you wish to cancel your open term plan.
  2. On 12 and 24-month terms, we made changes to our early termination charges from 26 February 2020.
  • An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
  • You need to let us know 30 days in advance if you wish to cancel any service.
  • If you joined Vodafone from this date, on one of our current in market plans, a graduated early termination fee will apply:

a. $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
(With 9 months left ETC reduces to $149, with 6 months left ETC reduces to $99, with 3 months left ETC reduces to $49)

b. $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
(With 21 months left ETC reduces to $259, with 18 months left ETC reduces to $219, with 15 months left ETC reduces to $179, with 12 months left ETC reduces to $139, with 9 months left ETC reduces to $99, with 6 months left reduces to $59, With 3 months left ETC reduces to $19)

  • If you are an existing customer on one of our older plans and your Vodafone bill references Vodafone B, Vodafone C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.

3. On open term, you will need to bring your own modem or you can purchase a Vodafone modem for $149.00. Your own modem must be compatible – see bring your own modem Terms and Conditions.

4. Make and model of supplied Vodafone hardware may vary based on available promotional stock. We will provide a new modem, or in some cases, a good as new modem.

5. Vodafone reserves the right to withdraw this offer at any time.

6. These offer terms are in addition to the Consumer Terms and Residential Broadband, TV and Fixed Line Terms and Conditions.

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