Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.
TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.
Terms - Modem and connection
Modem and connection on home broadband.(effective 5/12/2017)
You will receive a Vodafone Ultra Hub and connection, when you sign up to a 12 or 24 month term on eligible home broadband plans while promotional stocks last ("the Offer")
The Offer includes:
A Vodafone Ultra Hub is supplied to you (RRP $149). $14.95 Postage and Handling fee applies.
A free standard broadband connection (worth $101.20 for ADSL/VDSL, $199 for Fibre/FibreX). Additional wiring charges may apply if you have more than 5 phone lines, a PBX phone system, a monitored alarm, use the interactive features of SKY Digital TV or live in a rural area.
The Offer is only available to customers who sign up to Basic Home (VDSL only), Everyday Home, Ultimate Home, Smart Connect, Discover, 80GB and Unlimited data plans who are not currently Vodafone Home Phone/Broadband customers.
If you need to get a phone line up and running (but there has previously been a working phone in the house) a connection fee of $52.10 will apply.
If a new phone line needs to be connected at a location where a phone line has not previously been active, the price will depend on the location and work required.
If you move house and want to retain your broadband and/or home phone connection and continue with this offer, you will be required to pay a $101.20 reconnection fee for your broadband connection and $52.10 for your home phone connection, as long as there is an active phone line that was previously working at the new location. If a new phone line needs to be connected at the new address because a phone line has not previously been active, the price will depend on the location and work required.
If you cancel your home phone or broadband prior to the completion of the 12 month contract period, an early termination charge of $199 will apply. If you cancel your home phone or broadband prior to the completion of the 24 month contract period, an early termination charge of $299 will apply.
Make and model of the supplied hardware may vary based on available promotional stock. We will provide a new modem, or in some cases, a good as new modem.
Vodafone reserves the right to withdraw this offer at anytime.