Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Terms - Home Phone Wireless

Home Phone Wireless

Terms and Conditions

  1. These terms apply to the Vodafone Home Phone Wireless service.  The Consumer Terms and Conditions also apply.
  2. In order for the Home Phone Wireless Service to work you need to install the Vodafone Home Phone Wireless device (the HPW Phone). This can only be used at the address you provided to us and you may not resell it.
  3. The Home Phone Wireless service is only available in 3G coverage areas with sufficient signal strength and capacity. 3G coverage is not available everywhere.  Contact Vodafone on 0800 189 189 for details of 3G coverage in your area.
  4. The HPW Phone contains a SIM card. You may not use this SIM card in any other device. It remains our property and you must return it to Vodafone on request.
  5. Once installed, you are responsible for the care and maintenance of the HPW Phone
  6. You can only use your HPW Phone at the location you specify when you sign up for Home Phone Wireless service. The reason for this is that Vodafone needs to manage the network to ensure that it provides Vodafone customers with a reliable and consistent service.  If we identify that you have used the device at any address other than the specified location, Vodafone may terminate this agreement at its sole discretion.
  7. If you would like to use the Home Phone Wireless device in another location, please call Customer Services on 0800 189 189 who will let you know whether or not that is possible.
  8. If you move house and wish to transfer your Service to your new home, please notify us on the day you move by calling 0800 189 189.
  9. If it is possible to transfer the Service to your new address and if you give us all the relevant details, we will do so.
  10. The Service does not support data connections and will not therefore support functions such as Sky betting, gaming, home alarm monitoring systems, EFTPOS or fax machines.
  11. The HPW Phone normally requires mains power but does have battery backup in the unit. In the event of a power failure, service will continue to be available for up to 2 hours.
  12. See here for details of Home Phone Wireless calling rates.
  13. There is a one minute minimum charge for all Home Phone Wireless calls.
main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo
Close dialog