If you need to get a phone line up and running (but there has previously been a working phone in the house) a connection fee of $52.10 will apply. If a new phone line needs to be connected at a location where a phone line has not previously been active, the price will depend on the location and work required.
The average experience of Vodafone VDSL is that the downstream speeds are 3 times faster compared to standard average New Zealand ADSL speeds (Vodafone testing in March 2015 shows Vodafone average VDSL downstream speeds are up to 3 x faster than the current standard average New Zealand ADSL speeds). This experience is not guaranteed. VDSL downstream speeds typically range between 15Mbps and 70Mbps. VDSL upstream speeds typically range between 5Mbps and 10Mbps. Speeds at your address may vary due to a number of factors. For more details visit vodafone.co.nz/vdsl.
VDSL installation and a Vodafone VDSL capable modem are required for VDSL. You will need to be at home at an agreed date and time for the installation to take place.
VDSL broadband is not available everywhere and a connection is not guaranteed until a visit to your premises has taken place. To see whether VDSL might be available at your address, please check your address online at vodafone.co.nz/vdsl.
The installation technician will perform some tests prior to and after the installation to confirm whether you will be able to get a VDSL speed experience. If you cannot, VDSL-related charges or contract commitments will not apply and your broadband connection will remain as or be provisioned onto the equivalent ADSL standard broadband package and our standard Consumer and Residential Broadband, TV and Fixed Line Terms and Conditions will apply.