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Terms - Modem and connection for Cable and Fibre

Terms - Modem and connection for Fibre and Cable

Modem and connection terms for UltraFast connections

  1. This offer includes:
    • Use of a wireless modem for Cable and use of Vodafone UltraFast HFC modem and Vodafone Ultra Hub for UltraFast HFC.
    • A free standard broadband connection and wiring. The standard broadband connection covers: (a) activation of the broadband service at your home; (b) the provision and installation of the UltraFast HFC modem and Ultra Hub; and (c) set-up and configuration of devices to the Ultra Hub. Additional wiring charges may apply for non-standard installations. 
  2. You will be eligible for this modem and connection offer when you sign up to an eligible Cable/UltraFast HFC home broadband data plan for a 12 or 24 month term.
      
  3. This offer may not be available in conjunction with other offers.
     
  4. If a new phone line needs to be connected at a location where a phone line has not previously been active, the price will depend on the location and work required.
     
  5. We made changes to our early termination charges from 26 February 2020.
  • An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
  • You need to let us know 30 days in advance if you wish to cancel any service.
  • If you joined Vodafone from this date, on one of our current in market plans, a graduated early termination fee will apply:
  1. $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
  2. $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
Graduated 12 Month term ETC
ETC $199 $149 $99 $49
Months Remaining 12 11 10 9 8 7 6 5 4 3 2 1
Graduated 24 Month term ETC
ETC $299 $259 $219 $179 $139 $99 $59 $19
Months Remaining 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1
  • If you are an existing customer on one of our older plans and your Vodafone bill references Vodafone B, Vodafone C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.
  1. If you cancel your broadband service a technician will visit your location to de-install and collect the modem. An unreturned hardware fee may apply if the modem is not returned, or has been damaged and is not in a working order.
     
  2. Make and model of the supplied hardware may vary based on available stock. We will provide a new modem, or in some cases, a good as new modem.
     
  3. Vodafone reserves the right to withdraw this offer at any time.
     
  4. These offer terms are in addition to the Consumer Terms and Residential Broadband, TV and Fixed Line Terms and Conditions.
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