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Terms - Always Connected

  • Always Connected is only available to customers who have their home broadband with Vodafone and also have an eligible consumer Vodafone mobile plan.
  • Always Connected will be available to eligible customers if they contact the Vodafone Care team when they experience a broadband outage, and the Vodafone Care team is unable to resolve the broadband outage issue. The broadband outage issue must also be something related to the broadband network, Vodafone’s service or hardware supplied by Vodafone, and the exclusions listed in these terms must not apply.
  • Unlimited mobile plan is not eligible for Always Connected data
  • The eligible in market Consumer Prepay plans are as follows: My Flex, Mates Prepay, Prepay Carry Over $29, Prepay Carry Over $19, Prepay Carry Over $9 and Pay & Go. The eligible Consumer Pay Monthly Mobile plans are as follows: Advantage, Advantage Lite, Black, Black Data, Connect, Connect Plus, Red – 1 Month, Red Essentials – 1 Month, Red Lite, Red Super, Starter, Endless Data – Small, Medium, Large and Extra Large.
  • The Always Connected data can be applied to up to 4 eligible Vodafone consumer mobiles in the household.
  • The Always Connected data allowance is in addition to your plan’s base data allowance and will be used before your plan's data allowance.
  • The Always Connected data allowance is only available for seven days from the date it is applied. It will expire either once you have used up the Always Connected data allowance, or at the end of the seven days.
  • The Always Connected data allowance is for use in New Zealand only. Only your plan’s base data can be used for roaming, and normal roaming data charges will apply.
  • The Always Connected data is shareable with Red Share. However, Red Share data limits do not apply to the Always Connected data (i.e. the data controls in My Vodafone won't apply to Always Connected data).
  • If you move to a different plan or re-sign your plan during the seven day period, the Always Connected data allowance will not transfer to your new plan.
  • If you exceed the Always Connected allowance and your plan’s base data, you will be prompted to purchase Flexi data or if on a Prepay plan you will be charged your standard data rate.
  • The type of scenarios where the Always Connected data can be provided are:
    • Fixed connection fault
    • Vodafone supplied hardware fault
    • Delay in Technician being available
    • When your service is disconnected in error
    • Where you are moving house and have provided Vodafone with the required 10 working days' notice, but your broadband at your new house isn't working because Vodafone has not ported your connection, our technicians have not turned up, or other broadband issue within Vodafone's control.
  • Circumstances where Always Connected data won’t be provided:
    • For compensation if your plan's standard mobile data or broadband data allowance has already been used for the billing month
    • If there are billing issues and therefore your broadband service has been suspended.
    • For a low broadband connection speed
    • When there is a hardware failure – e.g. tablet, PC, non-Vodafone supplied modem
    • When changing to another provider and the new connection is delayed
    • In a broadband 'port waiting' situation
    • On a mobile connection that is currently on hold or barred due to credit reasons or has been reported lost or stolen
    • When moving house and haven't given Vodafone the required 10 working days' notice, you are waiting for your Fibre or UltraFast HFC consent/installation or broadband access.
  • In certain circumstances (i.e. if you are experiencing intermittent broadband connection issues) you may be asked to keep using your broadband connection to enable Vodafone to diagnose and resolve the broadband issues.
  • If Sure Signal is your primary source of mobile connectivity in your home, then you won't be able to use the Always Connected mobile data at home because your Sure Signal will not work without your broadband connection.

Customer Impacting Events

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