Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.

TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.

Terms - New Phone Every Year

Please note: These terms and conditions apply to customers who signed up (or re-signed) from 17 March 2015.  If you signed up before 17 March, you can find your terms here.

  • Offer has ended and is no longer available
  • New Phone Every Year is $0 per month for 12 months for a limited time, when you sign up to a 24 months Consumer Red+ or Red+ Super package (the Add-on will be automatically added). Normally $20 per month for 12 months
  • With the New Phone Every Year promotional offer, you have the option to upgrade your phone once you have:
    • remained on the Red package or Red Super package for 12 consecutive months, and kept the $0 per month New Phone Every Year Add-On for 12 consecutive months;
    • returned to Vodafone for consideration in money of NIL the device you received with that package (or a device of the same type, size and value) OR where you do not return your phone, or it is not in acceptable condition to Vodafone, you will pay Vodafone a compensation payment at an amount determined by Vodafone; and
    • signed up to a new 24 months Red package
  • Your upgraded phone will be the mobile phone you select as part of the entitlement under your new 24 months Red+ package
  • To continue with New Phone Every Year when you re-sign, you will need to re-purchase the Add-On (at the normal monthly price)
  • New Phone Every Year is not refundable or transferable, and the discount provided as part of this offer cannot be used for any other purpose
  • NPEY Add-Ons will be added to your bill within 5 working days of your activation date. A promotional discount of $20 will also appear on your bill
  • Vodafone Consumer terms, Mobile terms and Red+ Package Terms and Conditions apply.

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