Change fees for On Account mobile plans

Change fees

The following change fees apply to the following Plans and Packages:

Plans

  • Open Term and On Account

Packages

  • Red+ Essentials Package
  • Red+ Package
  • Red+ Super Package
  • Black Package
  • Black Data Package

Plan Transfer Fees

Includes plan transfers from and between Plans and Packages.

12 and 24 month terms

  • Current full monthly plan price less new full monthly plan price multiplied by months remaining on current term multiplied by 50%

Early Termination Fees 

12 and 24 month terms

  • Current full monthly plan price multiplied by months remaining on contract term multiplied by 65%
  • The Early Termination Charge for the Office Net Cloud Service is 65% times the Monthly Charge for Office Net Cloud Service multiplied by the number of months remaining in the Initial Term at the date of termination.

Early Re-sign Fees 

24 month term

  • Months 1 – 21 A re-sign fee applies when resigning is allowed
  • Months 22 – 24 A re-sign fee applies
  • The re-sign fee is calculated as the current full monthly plan price multiplied by months remaining on contract term multiplied by 33%

12 month term

  • Months 1 - 10 No re-signs allowed
  • Months 11 - 12 Re-signs allowed – Re-sign fee Applies
  • Re-sign fee = Current full monthly plan price multiplied by months remaining on contract term multiplied by 33%

Network Status

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
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