Help and support for iPhone
Whether it's iPhone 11 Pro, iPhone 6S or iPad Pro, we can help you make the most of your device and keep it performing at its best.
Whether you are setting up your new iPhone, messages, or FaceTime, we have interactive step-by-step guides to help you. Use the Apple device guides link below, and select your iPhone model for instructions.
If you need a new SIM card for your iPhone, we can help. Visit us in store and we can also help to transfer your contacts.
Manage your Vodafone account on your iPhone with the My Vodafone app for iOS.
VoLTE is now avilable on the Vodafone network, in Auckland and on RBI2 cell towers. VoLTE works on iPhone 6 and newer models. Learn more about VoLTE.
You can switch VoLTE on in your settings. Look under Settings > Mobile > Mobile Data Options > Enable 4G Voice and Data.
Software updates
We recommend that you stay up to date with the latest version of iOS for your model of iPhone.
The latest version, iOS 13.2, is compatible with these models of iPhone:
Whether it’s setting up your new iPad, setting up your email and the Internet or connecting to WiFi, we have interactive step-by-step guides to help you. Follow the link below, and select your iPad model.
If you need a SIM card for your iPad, we can help. Just visit us in store.
Manage your Vodafone accounts on your iPad with My Vodafone.