Support for your Apple device.

We’re operating in all Covid-19 Alert Levels, so you can still buy online, call or chat with us. Our Store Locator has details of which stores are open.
If you are in hardship we can help. Please check our COVID FAQ for details and all updates.

Help and support for iPhone

Whether it's iPhone 13 Pro, iPhone 6S or iPad Pro, we can help you to make the most of your device and keep it performing at its best.
iPhone 11

Whether you are setting up your new iPhone, messages, or FaceTime, we have interactive step-by-step guides to help you. Look for our User Guides.

If you need a new SIM card for your iPhone, we can help. Visit us in store and we can also help to transfer your contacts.

You can manage your Vodafone account on your iPhone with the My Vodafone app for iOS.

VoLTE is now available on the Vodafone network, across New Zealand including RBI2 cell towers. VoLTE works on iPhone 6 and all newer models. Learn more about VoLTE.

You can switch VoLTE on in your settings. Look under Settings > Mobile > Mobile Data Options > Enable 4G Voice and Data.

For 5G, the newer iPhone 12 models are all 5G capable. You'll find 5G in a number of locations across New Zealand, including Mount Maunganui.

Software updates

We recommend that you stay up to date with the latest version of iOS for your model of iPhone. The latest version, iOS 15.0.2, is compatible with these models of iPhone:

  • iPhone 13
  • iPhone 13 mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone SE (2nd generation)
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE (1st generation)
iPad with accessory keyboard

Whether it’s setting up your new iPad, setting up your email and the internet, or connecting to WiFi, we have interactive step-by-step guides to help you.

If you need a SIM card for your iPad, we can help. Simply visit us in store.

You can manage your Vodafone accounts on your iPad by using My Vodafone.

Software updates

We recommend that you stay up to date with the latest version of iPadOS.

The latest version is iPadOS 15.0.2 and is compatible with these models of iPad:

  • iPad Pro - all models
  • iPad Air 2 and later
  • iPad 5th generation and later
  • iPad mini 4 and later

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