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COVID-19 and your broadband order. Find out more.

Wireless Broadband

Superfast set-up. Superfast broadband

Super-speedy

Super-speedy

Wireless Broadband runs on our superfast 4G mobile network so you can do all the things you love online like browsing, streaming, scanning social media and more.

Guarantee

Simple set-up

Just plug in your new modem and go. No wires. No workmen. No digging up the garden. Too easy.

Calendar

Network Guarantee

We're so confident you'll love Wireless Broadband over our 4G network, we offer a 30 day money back guarantee.

What is Wireless broadband?

Wireless Broadband is a super fast, reliable broadband service that runs over our 4G mobile network. It is the future of broadband and it's ready for you now.
Installation for Wireless Broadband is easy. There is no need to wait for a technician or complicated install, just plug in your new modem and go. It's fast and reliable for up to 30 devices at once.
This is a great option if you're looking to upgrade your broadband and live in an area with 4G coverage.

 

Check what plan is available at your place

Rural addresses are specifically excluded. If you live in a rural area, please see our rural plans.

You can make unlimited national calls for an additional $10. (Up to 7 days to connect phone service)

Services that require a fixed line phone line to work, such as monitored home alarms, medical alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependant services.

Using your home phone

  • If power is not available then broadband, and any services which run over it including calling from your home phone (and calls to emergency services), may stop working unless there is battery backup at your place.
  • Once your broadband is connected you’ll need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
  • Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc. There may be a delay of up to 10 secs before it starts ringing. You can reduce this by pressing * when you dial.

Early Termination

  • If your Broadband service ends for any reason you must return the modem in good working condition with cables and accessories within 30 days of notifying us of your intention to terminate.

Consumer terms and Wireless Broadband terms apply.

Important things to know 

Call us to find out more on Wireless Broadband

Wireless Broadband FAQs

How COVID-19 may affect your Vodafone broadband order

Our retail stores are open under NZ Alert Level Two guidelines and we will be taking all necessary measures to keep our customers and staff safe while in store. See our store guidelines and opening hours here. You can also shop online and we offer contactless delivery to keep you safe.

Local fibre companies (e.g. Chorus, Enable, UFF and Northpower) moved back to business-as-usual at level 3, but with additional precautions to process your order as quickly and safely as possible.

If you have any further questions, we recommend using a digital way of contacting us if you can. Digital ways to contact us include My Vodafone appOnline chatbot TOBiwebsite help and online shop. Our social media care team is available between 8am-9pm every day, on Facebook and Twitter.

Our teams are working hard to respond to all customer queries. Please bear in mind there may be extended wait times.
 
Thank you for your patience at this time.
Stay safe New Zealand.

Are there any services I can't use with Wireless Broadband?

  • If you have a monitored home alarm or medical alarm, it’s really important that you call your alarm provider to find out if it’s compatible with Wireless Broadband.
  • You can’t use a SKY remote to download SKY "pay per view" movies or games, or SKY betting, but you can still order SKY "pay per view" movies or games by calling SKY TV.
  • Other services that can’t be used with Wireless Broadband are: EFTPOS machines that require a landline, faxes, multi line, static IP and ISDN/PBXs.

How do I set up my new modem?

Instructions to set up modem, if you need help please call 0800 800 966. Between 8am to 4.30pm Monday to Friday

How do I choose my own Wi-Fi password?

  1. Connect a device to the Wi-Fi by using the network name (SSID) and password (Wi-Fi KEY) on the bottom of the modem.
  2. Open a new browser on this device
    • Go to 192.168.1.1
  3. Select Log In (top right corner) and use the details below
  • Username: admin
  • Password: admin 
    If you have already updated this, use your username and password you created
  1. Click the Settings tab
    The Configure WLAN Settings screen appears 
  2. From the left-side menu, expand the WLAN option and select WLAN Basic Settings
    The WLAN Basic Settings screen appears 
  3. Select the network name (SSID on your modem) and click Edit
  4. In the SSID field, enter your new name for your Wi-Fi
  5. In the WLAN key section, enter your new password for your Wi-Fi

Click Apply

How do I set up my new home phones?

  1. Pop the batteries into each phone.
  2. Plug the larger base unit into the back of your new modem and into a power plug – no phone jack required.
  3. Plug the smaller base unit into any power socket – it’s a spare phone for you to have anywhere you’d like in your home.

Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc.

Can I get help setting up?

Yes! Call us on 0800 800 966

How can I keep track of my Wireless Broadband data?

The best place to track how much data you’re using, buy extra data or pay your bill is in the My Vodafone app. If you haven’t yet, download the app today from vodafone.co.nz/app and follow the steps to get set up. If your Wireless Broadband isn’t showing in your app, you can add it in – you’ll just need to use your new Vodafone account number and 4-digit PIN.
 

What if I want more data?
Head to the My Vodafone app, select Plan & Add-ons and select the extra data you need. 1GB, 15GB and 50GB of data can be bought.

Who should I contact if I have other questions about Wireless Broadband?

If you need any extra support, we’re here to help! Call us on 0800 800 966.

How can I pay my Wireless Broadband bill?

Once you’ve selected your preferred method of payment on the Ways to pay page, use the Vodafone A option.

Can I use Vodafone TV with Wireless Broadband?

No, Vodafone TV is only available with Unlimited Fibre Broadband.

Why choose Vodafone?

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected

Vodafone Rewards

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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