Rural addresses are specifically excluded. If you live in a rural area, please see our rural plans.
You can make unlimited national calls for an additional $10. (Up to 7 days to connect phone service)
Services that require a fixed line phone line to work, such as monitored home alarms, medical alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependant services.
Voice Calling over Broadband
Plans on VDSL, Fibre and Wireless Broadband now come with Voice Calling over Broadband
If power is not available (eg. During power outage) then wireless broadband and any services which run over it including voice calling or calls to Emergency 111 services may stop working unless there is a battery backup in the home. Voice calling over broadband requires mains power and broadband coverage to operate.
When you call dial the area code – it uses our mobile network. There may be a delay of up to 10 secs before it starts ringing. You can reduce this by pressing * when you dial.
Once your broadband service is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
If your Broadband service ends for any reason you must return the modem in good working condition with cables and accessories within 30 days of notifying us of your intention to terminate.
For full Wireless Broadband terms see www.vodafone.co.nz/legal/terms-conditions/wireless-broadband/1sept2018