Home Wireless Broadband and Home Phone comes with voice calling over broadband, instead of calls over a copper line. Voice calling over broadband requires mains power and broadband coverage to operate. If power is not available (e.g. during a power outage) broadband and any services which run over it, including voice calling or calls to Emergency 111 services may stop working unless you have battery backup in your home.
If you have a monitored home alarm or medical alarm, you’ll need to check with your alarm company whether your alarm needs to be upgraded (or reset) from one that uses old copper lines to one that will work over mobile or broadband. Your alarm company will be able to advise whether there may be a cost to do this. For further information, please visit this help page
You can make unlimited national calls for an additional $10. (Up to 7 days to connect phone service)
Rural addresses are specifically excluded. If you live in a rural area, please see below for our rural plans.
See our FAQs about Home Wireless Broadband