COVID-19 and your broadband order. Find out more.
Wireless Broadband
Super-speedy
Wireless Broadband runs on our superfast 4G mobile network so you can do all the things you love online like browsing, streaming, scanning social media and more.
Simple set-up
Just plug in your new modem and go. No wires. No workmen. No digging up the garden. Too easy.
Network Guarantee
We're so confident you'll love Wireless Broadband over our 4G network, we offer a 30 day money back guarantee.
What is Wireless broadband?
Wireless Broadband is a super fast, reliable broadband service that runs over our 4G mobile network. It is the future of broadband and it's ready for you now.
Installation for Wireless Broadband is easy. There is no need to wait for a technician or complicated install, just plug in your new modem and go. It's fast and reliable for up to 30 devices at once.
This is a great option if you're looking to upgrade your broadband and live in an area with 4G coverage.
Check what plan is available at your place
Call us to find out more on Wireless Broadband
Wireless Broadband FAQs
How COVID-19 may affect your Vodafone broadband order
Our retail stores are open under NZ Alert Level Two guidelines and we will be taking all necessary measures to keep our customers and staff safe while in store. See our store guidelines and opening hours here. You can also shop online and we offer contactless delivery to keep you safe.
Local fibre companies (e.g. Chorus, Enable, UFF and Northpower) moved back to business-as-usual at level 3, but with additional precautions to process your order as quickly and safely as possible.
If you have any further questions, we recommend using a digital way of contacting us if you can. Digital ways to contact us include My Vodafone app, Online chatbot TOBi, website help and online shop. Our social media care team is available between 8am-9pm every day, on Facebook and Twitter.
Our teams are working hard to respond to all customer queries. Please bear in mind there may be extended wait times.
Thank you for your patience at this time.
Stay safe New Zealand.
Are there any services I can't use with Wireless Broadband?
- If you have a monitored home alarm or medical alarm, it’s really important that you call your alarm provider to find out if it’s compatible with Wireless Broadband.
- You can’t use a SKY remote to download SKY "pay per view" movies or games, or SKY betting, but you can still order SKY "pay per view" movies or games by calling SKY TV.
- Other services that can’t be used with Wireless Broadband are: EFTPOS machines that require a landline, faxes, multi line, static IP and ISDN/PBXs.
How do I set up my new modem?
How do I choose my own Wi-Fi password?
- Connect a device to the Wi-Fi by using the network name (SSID) and password (Wi-Fi KEY) on the bottom of the modem.
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Open a new browser on this device
- Go to 192.168.1.1
- Select Log In (top right corner) and use the details below
- Username: admin
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Password: admin
If you have already updated this, use your username and password you created
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Click the Settings tab
The Configure WLAN Settings screen appears -
From the left-side menu, expand the WLAN option and select WLAN Basic Settings
The WLAN Basic Settings screen appears - Select the network name (SSID on your modem) and click Edit
- In the SSID field, enter your new name for your Wi-Fi
- In the WLAN key section, enter your new password for your Wi-Fi
Click Apply
How do I set up my new home phones?
- Pop the batteries into each phone.
- Plug the larger base unit into the back of your new modem and into a power plug – no phone jack required.
- Plug the smaller base unit into any power socket – it’s a spare phone for you to have anywhere you’d like in your home.
Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc.
Can I get help setting up?
Yes! Call us on 0800 800 966
How can I keep track of my Wireless Broadband data?
The best place to track how much data you’re using, buy extra data or pay your bill is in the My Vodafone app. If you haven’t yet, download the app today from vodafone.co.nz/app and follow the steps to get set up. If your Wireless Broadband isn’t showing in your app, you can add it in – you’ll just need to use your new Vodafone account number and 4-digit PIN.
What if I want more data?
Head to the My Vodafone app, select Plan & Add-ons and select the extra data you need. 1GB, 15GB and 50GB of data can be bought.
Who should I contact if I have other questions about Wireless Broadband?
If you need any extra support, we’re here to help! Call us on 0800 800 966.
How can I pay my Wireless Broadband bill?
Once you’ve selected your preferred method of payment on the Ways to pay page, use the Vodafone A option.
Can I use Vodafone TV with Wireless Broadband?
No, Vodafone TV is only available with Unlimited Fibre Broadband.
Why choose Vodafone?
If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected
Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!
Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.