Wireless Broadband

Fair Use Applies.

One-month free 5G Broadband Offer: available until 31 October 2021 for new 5G broadband customers who sign onto an eligible 12-month 5G broadband plan. Credit applies to broadband plan charge only. Standard plan price $89 without an Endless Mobile plan. Applied when your broadband becomes active and will appear on your first or second bill. Will be debited back on early termination. Not available with other offers. Terms apply.

^$10 Per Month For life of plan: Offer only available to new and existing customers, when signing onto a 12 month or open term Unlimited or Ultimate Home broadband Fibre100, VDSL, ADSL, HFC, or who sign onto a 12 month 4G Wireless broadband 300GB or 600GB, or unlimited 4G broadband or 5G broadband plan. Only applies to the standard monthly plan charge. Not available with other offers. Offer may be withdrawn at anytime. Terms apply,
see Broadband $10 discount terms.

SuperWifi Offer: Sign up to Unlimited Broadband, or Wireless Broadband 600GB 12 month term plan, to redeem your SuperWifi units. Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption. Guarantee and $100 credit only available to residential customers. Fees apply if you cancel or transfer your plan or billing account within 24 months. TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors. Offer may be amended or withdrawn by Vodafone at any time. Terms apply. For details on guarantee and terms, see SuperWifi terms

4G Broadband: Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. The modem must only be used at the location nominated by the customer. Network guarantee - get your money back for up to 30 days after you join Vodafone as a Wireless Broadband customer. See network guarantee terms. Early termination charge applies to 12 month contracts. Traffic management will apply and terms and fair use apply, see Wireless Broadband terms.

5G Broadband: Only available in select parts of Auckland, Tauranga, Whanganui, Palmerston North, Wellington, Christchurch and Queenstown. Check availability at your address using our Address checker. Modem must be used at the location nominated by the customer. Home phone activation may take up to 7 days. Get your money back for up to 30 days after you join Vodafone as a Wireless Broadband customer. See Network Guarantee terms. Graduated early termination charge applies to a minimum of $125. Traffic management will apply and terms and fair use apply, see Wireless broadband terms.

Rural addresses are specifically excluded. If you live in a rural area, please see our rural broadband plans.

You can make unlimited national calls for an additional $10. (Up to 7 days to connect phone service)

Services that require a fixed line phone line to work, such as monitored home alarms, medical alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependant services.

Using your home phone

• If power is not available then broadband, and any services which run over it including calling from your home phone (and calls to emergency services), may stop working unless there is battery backup at your place.
• Once your broadband is connected you’ll need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
• Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc. There may be a delay of up to 10 secs before it starts ringing. You can reduce this by pressing * when you dial.

Early Termination

• If your Broadband service ends for any reason you must return the modem in good working condition with cables and accessories within 30 days of notifying us of your intention to terminate.

On Account Discount
A "$10" discount on your broadband monthly plan price is available when you link a Vodafone On Account mobile to your Vodafone home broadband account. Each validated On Account phone number may only be registered against one broadband account. The discount will no longer apply if you no longer have an eligible On Account mobile plan.

Consumer terms and Wireless Broadband terms apply.

You will need to sign up to a 5G Broadband plan, be in a 5G coverage area and be using the Vodafone 5G modem. 5G is live in parts of Auckland, Wellington, Christchurch and Queenstown and we will continue to roll out 5G to more New Zealanders so keep an eye out on the coverage map.

5G is live in parts of Auckland, Wellington, Christchurch and Queenstown. We cannot guarantee dates of when 5G will be rolled out to specific areas, but will provide updates throughout the 5G rollout when possible.

VodafoneTV is not available on 4G Broadband.

1. If you ordered 5G Broadband online or over the phone you’ll get sent a SIM card as well as a modem. Just slide the SIM card provided into the slot on the bottom of your new 5G modem. It will click into place. If you bought a 5G modem from one of our stores the SIM card will already be inserted.
2. If you already have 4G Wireless Broadband and are upgrading to 5G Broadband, head to vodafone.co.nz/4Gto5G and let our Chatbot TOBi know you have your new 5G Broadband modem. Once we hear from you, we’ll turn off your old 4G Wireless Broadband modem and switch you over to 5G Broadband. It’s normally instant, but can take up to 30 minutes to change over. If you don’t already have 4G Wireless Broadband, you can skip this step.
3. Plug your modem into a power plug – the best place for a strong connection is near a window.
4. When the 5G light on the front turns on, you’re connected to our superfast 5G mobile network. A green light means you have a strong connection, a yellow light means moderate and a red light means there’s a weak connection. If needed, move your modem to get a better signal strength, such as putting it by a window or ensuring it is not covered by anything.
5. Use the Wi-Fi Name and Wi-Fi Password on the sticker on the bottom of the modem to connect your devices. And that’s it! You’re now online.

If you need help setting up call us on 0800 800 966.

1. Plug your modem into a power plug – the best place for a strong connection is near a window
2. When the light on the front turns from red to blue you’re connected to our superfast 4G network. It’ll happen pretty quickly. The more bars showing on the modem, the stronger the connection. If needed, move your modem to get a better signal strength.
3. Use the network name (SSID) and password (WiFi Key) on the bottom of the modem to connect your devices. And that’s it! You’re now online.

If you need help setting up call us on 0800 800 966

1. Connect a device to the Wi-Fi by using the network name (SSID) and password (Wi-Fi KEY) on the bottom of the modem.
2. Open a new browser on this device
   • Go to 192.168.1.1
3. Select Log In (top right corner) and use the details below

• Username: admin
• Password: adminIf you have already updated this, use your username and password you created

4 .Click the Settings tab
The Configure WLAN Settings screen appears
5.From the left-side menu, expand the WLAN option and select WLAN Basic Settings
The WLAN Basic Settings screen appears
6.Select the network name (SSID on your modem) and click Edit
7.In the SSID field, enter your new name for your Wi-Fi
8.In the WLAN key section, enter your new password for your Wi-Fi

Click Apply

If you need help setting up call us on 0800 800 966

1. Pop the batteries into each phone.
2. Plug the larger base unit into the back of your new modem and into a power plug – no phone jack required.
3. Plug the smaller base unit into any power socket – it’s a spare phone for you to have anywhere you’d like in your home.

Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc.

If you need help setting up call us on 0800 800 966

Yes, 5G is safe. The Ministry of Health and World Health Organisation offer factual information on their website.

Learn more about 5G and Health

• If you have a monitored home alarm or medical alarm, it’s really important that you call your alarm provider to find out if it’s compatible with Wireless Broadband.
• Other services that can’t be used with Wireless Broadband are: EFTPOS machines that require a landline, faxes, multi line, static IP and ISDN/PBXs.

The Commerce Commission's 111 Contact Code (“111 Code”) was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure.

Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.
If you are receiving Vodafone household voice calling over broadband services over Fibre, UltraFast HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please read the information below and fill out a Vulnerable Consumers Application form.

If you qualify, Vodafone will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.

The best place to track how much data you’re using, buy extra data or pay your bill is in the My Vodafone app. If you haven’t yet, download the app today from www.vodafone.co.nz/app and follow the steps to get set up. If your Wireless Broadband isn’t showing in your app, you can add it in – you’ll just need to use your new Vodafone account number and 4-digit PIN.

What if I want more data?
Head to the My Vodafone app, select Plan & Add-ons and select the extra data you need. 1GB, 15GB and 50GB of data can be bought.

Once you’ve selected your preferred method of payment on the Ways to pay page, use the Vodafone A option.