Wireless Broadband for home.

Ways to connect

COVID-19 may affect your broadband order. Find out more.

Wireless Broadband

Superfast set-up. Superfast broadband

Super-speedy

Wireless Broadband runs on our superfast 4G mobile network so you can do all the things you love online like browsing, streaming, scanning social media and more.

Simple set-up

Just plug in your new modem and go. No wires. No workmen. No digging up the garden. Too easy.

Network Guarantee

We're so confident you'll love Wireless Broadband over our 4G network, we offer a 30 day money back guarantee.

Check what plan is available at your place

Rural addresses are specifically excluded. If you live in a rural area, please see our rural plans.

You can make unlimited national calls for an additional $10. (Up to 7 days to connect phone service)

Services that require a fixed line phone line to work, such as monitored home alarms, medical alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependant services.

Using your home phone

If power is not available then broadband, and any services which run over it including calling from your home phone (and calls to emergency services), may stop working unless there is battery backup at your place.
Once your broadband is connected you’ll need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc. There may be a delay of up to 10 secs before it starts ringing. You can reduce this by pressing * when you dial.

Early Termination

If your Broadband service ends for any reason you must return the modem in good working condition with cables and accessories within 30 days of notifying us of your intention to terminate.

Consumer terms and Wireless Broadband terms apply.

Important things to know

Are you in a 4G coverage area?

Check your address if you're able to get 4G coverage

Do you live in a rural area?

You will need to sign up to one of our Rural Broadband plans

Call us to find out more on Wireless Broadband

0508 222 129

Wireless Broadband FAQs

How COVID-19 may affect your Vodafone broadband order

New Zealand is currently at alert level 4, fibre installation companies (e.g. Chorus) are not able to make non-essential in-home technician visits. Fibre faults, medical services and new to broadband connections are being prioritised. This is what you need to know:

Upgrading to fibre? – Your order is likely to be delayed until further notice. We recommend trying our super-fast wireless broadband as an alternative.
Connecting to Wireless Broadband? - We’ve seen increased demand for this product, please bear with us as we work to get your new wireless broadband connection out to you as soon as possible
Switching to ADSL/VDSL/Fibre? – In most cases an in-home technician is not required so your order will progress as normal. If an in-home technician visit is required, your order is likely to be delayed until further notice.
New to broadband? – Your order will be prioritised and will be fulfilled within our standard timeframes.

Thank you for your patience at this time. Stay safe New Zealand

If you have any further questions we recommend using a digital way of contacting us if you can. Digital ways to contact us include: My Vodafone app, Online chatbot TOBi, website help and online shop. Our social media care team is available between 8am-9pm every day, on Facebook, LinkedIn, Instagram and Twitter.

Our teams are working hard to respond to all customers queries but please bear in mind you may face an extended wait/response time from our teams.

Are there any services I can't use with Wireless Broadband?

If you have a monitored home alarm or medical alarm, it’s really important that you call your alarm provider to find out if it’s compatible with Wireless Broadband.
You can’t use a SKY remote to download SKY "pay per view" movies or games, or SKY betting, but you can still order SKY "pay per view" movies or games by calling SKY TV.
Other services that can’t be used with Wireless Broadband are: EFTPOS machines that require a landline, faxes, multi line, static IP and ISDN/PBXs.

How do I set up my new modem?

Instructions to set up modem, if you need help please call 0800 800 966. Between 8am to 4.30pm Monday to Friday

How do I choose my own Wi-Fi password?

Connect a device to the Wi-Fi by using the network name (SSID) and password (Wi-Fi KEY) on the bottom of the modem.
Open a new browser on this device
- Go to 192.168.1.1
Select Log In (top right corner) and use the details below

Username: admin
Password: admin
If you have already updated this, use your username and password you created

Click the Settings tab
The Configure WLAN Settings screen appears
From the left-side menu, expand the WLAN option and select WLAN Basic Settings
The WLAN Basic Settings screen appears
Select the network name (SSID on your modem) and click Edit
In the SSID field, enter your new name for your Wi-Fi
In the WLAN key section, enter your new password for your Wi-Fi

Click Apply

How do I set up my new home phones?

Pop the batteries into each phone.
Plug the larger base unit into the back of your new modem and into a power plug – no phone jack required.
Plug the smaller base unit into any power socket – it’s a spare phone for you to have anywhere you’d like in your home.

Making phone calls – you’ll now need to dial the area code before dialling the phone number, eg 09, 07, 03 etc.

Can I get help setting up?

Yes! Call us on 0800 800 966

How can I keep track of my Wireless Broadband data?

The best place to track how much data you’re using, buy extra data or pay your bill is in the My Vodafone app. If you haven’t yet, download the app today from vodafone.co.nz/app and follow the steps to get set up. If your Wireless Broadband isn’t showing in your app, you can add it in – you’ll just need to use your new Vodafone account number and 4-digit PIN.

What if I want more data?
Head to the My Vodafone app, select Plan & Add-ons and select the extra data you need. 1GB, 15GB and 50GB of data can be bought.