Help - Device Guides video
Our Device Guides are easy-to-use instructions to help you make the most of your mobile or solve common issues.
Need more help?
Set up that new phone, check your data and make the most of your mobile
How to maximise, monitor and control your mobile data use.
View your bill, buy or share your data and personalise your plan with Add-Ons.
Software settings, SIM swaps, transfer your number and find your PUK code.
If your mobile device is damaged or not working properly, here are the steps to follow.
Get your PUK code to unlock your mobile's SIM card.
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