Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Help with how to place an order online

Help placing an online order

Here are a few things to have ready before you start

Providing ID for On Account plans

When you buy a monthly plan online, for your mobile or iPad, please enter your ID details exactly as they show on one of the following:

  • Valid driver's licence
  • Current passport. If you don't have a New Zealand or Australian passport, please provide a visa with the minimum term of the plan requested.

Don’t have any of these forms of ID?

Why not go Prepay instead? Find out more about our great Prepay deals.

Paying by credit card

To pay for any item in the Online Shop, simply enter your credit card details into the secure independent payment screen. We accept Visa, MasterCard and American Express.

Redeeming a Promo Code

If you have a received a Promo Code from us, you will only be able to use it in the Online Shop. Have a read of our Promo Code FAQs for more detail.

Delivery address

To ensure safe delivery, we use the CourierPost Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. We can’t deliver to a post box, private bag, hotel, motel or hostel. If no one is home to sign for the delivery, CourierPost will leave a card with details on how to organise redelivery.

Courier contact details

You can contact CourierPost on 0800 268 743 between 7am - 7pm Monday to Friday or 8am - 12 midday Saturday or visit the CourierPost website

Tracking your order

We’ll send you an email update when your order is:

  • Received by us
  • Approved and ready to go
  • Dispatched for delivery by CourierPost. This email will include your CourierPost Track and Trace number

Contact us

If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at onlineshop@vodafone.com

You’ll need to provide your order number, which you would have received in an email.


  • The Online Shop uses Payment Express, which is the most secure payment system available in New Zealand. Check out the Payment Express DPS website for details of their state-of-the-art security and infrastructure
  • If you’re using a shared computer to place your order, we recommend you close all internet browser windows when you finish
  • When your order has been dispatched, CourierPost will pick up and scan your order by 10am the following day
  • For security reasons, when placing an order for your business you’ll need to be a New Zealand incorporated company. We can set up a connection for you if you’re the listed company shareholder or director and you can provide personal ID. If your business is not an incorporated company, we’d be happy to set up a connection in your personal name. Give us a call on 0800 888 305 to get started
Important things to know 
Help and Support Icon

Frequently Asked Questions

Answers to the most common questions about the Vodafone Online Shop including your orders, returns, deliveries and more.



main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube
Close dialog