Skip to content

Delivery of your order.

Learn about how your order is delivered, and what to do if it hasn't arrived yet.

Order tracking and delivery

About your delivery emails

We'll keep you informed about your delivery, by email. We know that you want to receive your items as quickly as possible.
You should get a new email:

  • When we have received your order.
  • When your order is approved, and ready to go.
  • When your order is dispatched for delivery. This email will include your CourierPost Track and Trace number.

Track your order


With the significant increase in parcels, NZ Post is seeing some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows NZ Post received your parcel.

Sorting problems with delivery

If an order hasn’t arrived.
If your order hasn’t arrived after three working days, begin by checking your email to see if we’ve sent you an update on your order.

If you haven’t received an email from us, or still need to contact us, please call us on 0800 837 867 8am - 6pm Monday to Friday (excluding public holidays) to check the status of your order. Please have your order number handy before you call us.

If you've lost a calling card.
If you missed the courier and then lost the calling card, give CourierPost a call on 0800 COURIER (0800 268 743). You will need to have your tracking number (included in your dispatch email) handy so they can trace your order and sort out delivery.

Delivery timelines and costs

Here's how much it costs to delivery your order and how long it takes to arrive
House icon

Delivery to your door in less than 3 business days

Your order should take no more than 3 working days to reach you. Orders placed over a weekend or public holidays might take an extra day or two.

Delivery truck icon

Free nationwide delivery for orders above $99

SIM Card packs and orders of more than $99 (including GST) from our Online Shop are eligible for free delivery. All other orders cost $7.10 to deliver.

Delivery guidelines

Rules to ensure your order is delivered safely and on-time
Map icon

Delivery address

We can’t deliver to a post box, private bag, hotel, motel or hostel. If no one is home to sign for the delivery, CourierPost will leave a calling card explaining how you can organise redelivery.


Signature required

To ensure safe delivery, we use the CourierPost Track and Trace service for certain products. This means you need to give us an address where someone will be available to sign for the delivery between 7am and 6pm, Monday to Friday.

Clock icon

Missed delivery

CourierPost will leave a ‘Card to Call’ if they can’t deliver your parcel. Here's where you can find details on ways to get your parcel redelivered.

main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo