Order tracking and delivery
About your delivery emails
We'll keep you informed about your delivery, by email. We know that you want to receive your items as quickly as possible.You should get a new email:
- When we have received your order.
- When your order is approved, and ready to go.
- When your order is dispatched for delivery. This email will include your CourierPost Track and Trace number.
Due to physical distancing and other additional safety measures Courier Post have in place at their Auckland Operations Centre, parcels are taking a little longer than usual to process. Please expect delivery delays of up to two days for parcel deliveries within Auckland at this time. Parcels being sent from Auckland to addresses outside of Auckland may also experience some short delays.
Update how your order gets delivered
Sorting problems with delivery
If an order hasn’t arrived.
If your order hasn’t arrived after three working days, begin by checking your email to see if we’ve sent you an update on your order.
If you haven’t received an email from us, or still need to contact us, please call us on 0800 837 867 8am - 6pm Monday to Friday (excluding public holidays) to check the status of your order. Please have your order number handy before you call us.
If you've lost a calling card.
If you missed the courier and then lost the calling card, give CourierPost a call on 0800 COURIER (0800 268 743). You will need to have your tracking number (included in your dispatch email) handy so they can trace your order and sort out delivery.
Delivery timelines and costs
Delivery to your door in less than 3 business days
Your order should take no more than 3 working days to reach you. Orders placed over a weekend or public holidays might take an extra day or two.