Help with your online shopping

We’re operating as an essential service in all Covid-19 Alert Levels, so you can still buy online, call or chat with us.Our Store Locator has details of which stores are open.
If you are in hardship we can help. Please check our COVID FAQ for details and all updates.

Delivery of your order

Learn about how your order is delivered, and what to do if it hasn't arrived yet.

Changes to courier delivery processes for COVID-19

NZ Post have made some temporary changes to their courier delivery processes. Learn more about the delivery changes at NZ Post.

With the significant increase in parcels, NZ Post is seeing some delays in deliveries. They recommend you only contact them if it’s been more than 5 days since their tracking tool shows NZ Post received your parcel.
Delivery information

Our online store is always open

Shop at your pace from your place. Compare mobile features, read detailed specifications or simply grab your dream mobile with an online-only special offer.
Shop online now

Contact the Online Shop team

If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at onlineshop@vodafone.com

Frequently Asked Questions

Answers to the most common questions about the Vodafone Online Shop including your orders, returns, deliveries and more

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